We were given a smaller room than what we booked through hotels.com (we booked a comfort-room but were given a standard -room). When we took this up, we had some unpleasant conversations with the staff/owner. We had booked a room that can fit 4 person's because we were travelling with two kids. In making the booking we didn't mention that we were traveling with 2 kids because the hotels.com app said that children are free of charge (I believe this info has been changed since). We even brought our own baby cot. The information on the hotels.com/Expedia app was misleading. After requesting the right room, the owner ended up giving us two standard-rooms. We thought it was a compromise from their side because of the wrong room but during check-out we were asked to pay for both of them. The whole experience was not very customer-oriented and we would not stay here again. We understand that some of the hazzle could have been avoided with accurate information on the hotels.com app. Also, the owner was completely unaware of the different hotels.com membership services (we are gold members and the hotel had registered some vip access services like free upgrade of the room but in practice they were completely unaware of this).

It's a nice hotel in the city center. I had a clean quiet room, friendly reception and great breakfast. This hotel is nicely remodeled. I'll be back 5 staragain.

Comfortable bed. Bathtub with shower wand. Plenty of space for 2 in room 24. 2 double beds pushed together. Great breakfast with eggs, cold cuts, cheese, fruit, pastries, yogurt, cereal, good coffee, orange & tangerine juice. Location is great, just 1 block from walking street. 21 minute walk from train. 30 minute walk to Castle - less if you take the tram (funicular) up to Castle at Hotel Schloss. Never needed public transportation.

We booked this hotel as a last minute stay with our two small children. It was exactly what we needed. Very clean, very helpful staff and very comfortable beds: Also had air conditioning which was an added bonus on a hot summers day. Parking was also available for a small fee. Would recommend.

had a good stay with 2 children- can recommend

Really liked the hotel. The rooms were really nice.

Second time stay here: first was solo, second with my son. One of the front desk ladies remembered me from before! Such a convenient walk with luggage off of the tram at Bismarckplatz, or to the taxi stand right around the corner. Groceries and shopping nearby abound. Used the sauna & gym this time- private and amazingly HOT! Such a nice treat after a grueling travel day. Hallways were quite humid at times, but it's summer, and the AC in the rooms make up for that. Aside from the neighbors coming and going from their rooms, the property is very calm if you like that for a good rest. Added bonus: was able to use the communal refrigerator in the hallway to store snacks. Also utilized their laundry service, which was just 10Euro! Just a few items weren't dry in some areas fully, but a quick hang up or blast with the hair dryer fixed that. Carpets do show stains in some places as some people have noted, but both times overall, everything has been very clean. I returned for a reason and would not hesitate to do again!

Great hotel and very walkable. Helpful staff and comfortable beds.

Loved the location breakfast was great! Got locked in the parking place for a while which hotel staff tried their best to help. Just a glitch.

This hotel is close to everything and beautifully kept. The service was very helpful and friendly. Highly recommended and will come again. Thank you!

Great value hotel hotel for the price. No frills. Nice location and a beautiful town.

This is a charming and beautiful hotel nestled among quaint shops on a side street directly in City Center. It is a very walkable location. We never moved our car while there. They served breakfast and dinner in their historic lobby, and the assortment was very good. Heidelberg, itself, is an enchanting place. Parking was maybe a block away. The underground parking garage was small, but doable. The front desk personnel were very friendly and helpful. We would highly recommend this hotel

Very friendly staff, clean room and bathroom

Best room so far in Europe...3 weeks in 4 countries. Front desk staff, 2 ladies, OUTSTANDING!!! Many local shops for anything needed, including groceries. Room #9 especially good, refrigerator 5 steps away for use during stay. Bathroom very big, air conditioner excellent, room size large. Had couch, 2 very nice padded chairs, completely blackout windows with pull-down shutters. Bus #36 direct to castle, 1 block away. If you have extra day, take bus 35 to train station, then 717 to Schwetzingen to see the Castle and AMAZING grounds, over 80 acres of statues and plants...20 euros TOTAL. Day pass 10.3 euros for bus, 1 transfer, 10 euros for entire Castle pass including Gardens. Breakfast is 15 euros, not worth it. Buy local breads and fruits instead. If I ever come back I would stay here again and know when I left I would have a smile on my face. P.S. Huge BATHTUB in separate bathroom, nice towels.

Very friendly, short walk to old town. Breakfast was plentiful. Only negative, pillows need replacement.

The receptionist was very friendly. The Hotel Is located in the center of the old town. The breakfast is spectacular.

This was the best hotel in all our travels in Europe--loved it. The location is excellent for walking and the continental breakfast was very good. We can't say enough good things about this hotel.

Very good location, close to everything, good breakfast good place to stay

It was a very pleasant stay. The shower pressure was good, bed was soft and location is great. Small room, but I want planning to be there for anything other than sleeping. Only downside is parking is charged daily, and not included by the hotel. So if you bring your own car, this is an extra cost to consider. For breakfast, I ate somewhere else as my schedule dictated, but the dining area and food presentation looked nice. Will definitely stay here again

Hotel was a quick walk from the S-bahn stop, but wish my navigation would have shown me the sidewalk route vs. the cobblestone route when I had my luggage. Unfortunately never got to take advantage of the sauna, which is a big reason for booking here; it closed at 9 and you have to give them 30 mins. notice to heat it up. Wished it were 24 hrs or open a bit later as this was hard to time around dinners, unless you go before and then shower again, but I wanted to stay out touring. Nobody mans the reception desk at night; you are given access to the front door. Even as a solo traveler, didn't feel unsafe. Slept in and missed the breakfasts I had paid for, and on the last day, had an early flight, so Nicoletta was kind enough to pack me a breakfast to go-with a handwritten note- very thoughtful! Staff at front desk patient in maneuvering with language barriers and finding alternate methods to communicate with me. Room was a bit tight, but beautiful, clean, and served my needs. There was a previous review about stained carpeting, which I also had in my room, but given the size and rolling your luggage in, understandable. Hotel was quiet. If staying out later as I did, it's about a 10-15 min. walk toward the center of old town to reach restaurants, etc. that are open later, but given it's a pedestrian zone, it's a straight walk, there were always people about, and always felt safe. Police cars were always riding up and down scanning around. Nice stay!

New and beautiful, clean. Nice decor.

Great stay and location. Central to everything

Good location - walkable to the train station and castle & quiet at night. Our first night was in a room for 3 and it was excellent. The next night we had to move into two different rooms as a pipe burst. These rooms were much smaller and had not been renovated. The beds, pillows, linens etc. are all top quality. The breakfast is superb. Again top quality ingredients, good selection and all served with fine china. Would definitely stay there again.

Good location , very nice hotel staff

Went for the Christmas markets. Hotel was about 20-25 min walk from the train station and was 1 block from the main shopping street which runs about a mile. Was very walkable. Hotel was great with fairly spacious room and a very nice breakfast. Will definately stay again when the need arises.

Great location for a visit to the Christmas markets

The cleanliness of the bathrooms was perfect. Towel heaters perfect as we like to open the large windows to keep the room cool and bathroom warm and dry. Staff attentive and friendly. Will definitely stay again. Perfect location. Great breakfast buffet.

It was a nice place. They had a parking space you could rent that was in a garage around the corner.

Ver nice location

Would be nice if the rooms included a kettle.

I liked the breakfast and the staff were very nice. The room was a little small but we in general enjoyed iur stay.

Really friendly welcoming front of house staff. Good parking facilities just a short walk from the hotel. Good continental breakfast. Rooms need a little updating, specifically carpet which was quite stained. Excellent WiFi and air conditioning, and toiletries and hair dryer a good standard. Would stay again