I book this property online and when we got there with our 5 children which includes our 6 months old baby the place was a disaster not as advertised online. First there wasn’t anyone there to check us in, I had to wait 30 mins before someone come to the gate, second there was no elevator to get to our room we had to climb like 5 flights of stairs along with our baggage’s and children, third when we got into the apartment it was filthy and smells awful, it was suppose to be a three bedroom apartment one of the rooms were close and we couldn’t get access to it the guy who brought us to the apartment had a hammer and some other tool trying to open the door… It was shady and scary as hell we couldn’t stay here we had to take the kids and leave I had to now at 8 pm rush to find somewhere else for us to stay. The kids were tired and hungry. When we file a complain they refuse to give us a refund and told us it’s a non refundable booking and they are strict with their cancellation policy. But on the other hand they couldn’t deliver the proper service and hospitality that was promised. Worst place to book your stay!!!!!

This room was nasty the bathroom had mole all over the bathroom and the ac was not workin the people workin there are rude and nasty

I didn’t like the place, it looks old and smell wierd also they are in bad conditions.

Do not book last minute!! This property stays available to book on Expedia late at midnight but when we went there, the place is dark and no reception as they were already closed. Our taxi driver had to bang the gate to wake up the care taker only to turn us away because he didn’t have our names on his list. Let’s say that’s our fault because we booked late and as it turned out, they don’t accept late check in (we were desperate), but they should at least give our money back. But NO. unfortunately, they don’t do refund even with no service provided and Expedia can’t do anything about it! Hope this helps someone.

I enjoyed the time here. Everyone was very friendly and helpful. The accommodations were clean and well maintained.

DO NOT RESERVE THIS PROPERTY. THEY WILL TAKE YOUR MONEY! They advertise for a certain amount a night but it actually cost more. We booked because our flight was cancelled until the next morning and needed a place to stay immediately. I booked like I normally do on Expedia and immediately called the property manager to confirm that we were on our way from the airport. She confirmed that it was ok to come and told me someone would greet us. However, upon arriving, I was asked for an additional cash deposit and my passport! Even though I showed the attendant my Expedia receipt and called the property manager again in front of him. They still wanted wanted more money and promised to return my passport in the morning! There was no way we were going to turn in our passports and pay more so we immediately left. Aside from this, we generally felt unsafe. It seemed like the attendant and taxi driver were in cahoots. The driver also overcharged us for the ride there and then to the next stop which wound up being the resort where we had stayed the previous week. I requested a refund from Expedia because we immediately left and never set foot on the property. They denied my request for a refund and I am currently disputing the charge through my bank. I REITERATE...DO NOT BOOK THIS PLACE!

Great location and convenient to downtown. Service was great and staff is very friendly and attentive to needs of guests.

Great place. just need some maintenance attention

What we liked about this property was the pool, the view and the apartment itself, What we didn’t like was that some of the staff wasn’t friendly, Check in was a disaster, The entire building needs an upgrade, we didn’t get new towels or toilet paper each day, the batteries in the remote controls for the tv and AC were not working. The contact number on the Expedia website belongs to someone else and not the property itself. This property was not at all the way it is described on Expedia. Overall a good stay but very disappointed.

Only issue was communication.. Need some that speaks a little more in English

In general, it was whst i was expecting

The property is amazing, it is very close to the airport and the mall, I love how I get a feel for the culture in this hotel the neighbors and other guests are also friendly, the staff is friendly as well

Be aware - no honesty - stealing people - worst ever experience. You go there believe you me , you will end up regretting it. You come at night , the security will ask to leave your passport or to leave 3000 Pesos , promising you will get in the morning when office open since he cannot check if you paid, even presenting your receipt he will not let you. Then Morning comes the office telling you that your money will be used to clean even if you passed 4 or 5 hours or days, in my case 5 hours and I lost $40 US. Never have issues with Expedia but this Hotel has some workers team up to steal your money.

Communication was horrible! They made me pay AGAIN for my room even tho I paid for it thru Expedia. She set up transportation for me to get to the airport. I gets to the airport and he’s asking me for money, it should have been provided out at least communicated to me that it costed.

Communication was horrible! They made me pay AGAIN for my room even tho I paid for it thru Expedia. She set up transportation for me to get to the airport. I gets to the airport and he’s asking me for money, it should have been provided out at least communicated to me that it costed.

The staff is friendly. The rooms were comfortable, it was a great bargain and wonderful views of the area.I will book again next time i come to the Dom Rep. The area is quiet nice for relaxing

Horrible place, the service is terrible, the most rude people working at the front desk, have no knowledge that they work with hotels.com, never staying here or recomending this place

Horrible place, the service is terrible, the most rude people working at the front desk, have no knowledge that they work with hotels.com, never staying here or recomending this place

La propiedad es bonita y en condiciones. Faltaria que colocaran agua potable para las viajeras.

La propiedad es bonita y en condiciones. Faltaria que colocaran agua potable para las viajeras.

First of all, we didn´t receive information about Bavaro Green's taxes. Besides, we had to wait about 2 h after the check in to come into the apartament. We also kept waiting a lot of time after asking simple Itens like towels and soaps.

First of all, we didn´t receive information about Bavaro Green's taxes. Besides, we had to wait about 2 h after the check in to come into the apartament. We also kept waiting a lot of time after asking simple Itens like towels and soaps.

They imposed fees in which was never discussed.

I like the fact that the apartment was in a quiet neighborhood and didn't get bothered by anyone. What i didn't like was the fact everytime i come something new change. I was there 12 nights and nobody cleaned room are bring clean bedding are towels. So happened i brought my own towels with me. I was charge 40 dollars said it was for cleaning nobody came to do anything. Online it says 25 cleaning fee but i was charged 40. My husband was not pleased at all. He say they charge 40 dollars and dont clean nothing. No clean lining no clean towels no toilet paper are nothing.

The outdoor viewing was very pleasing with the little outdoor swing

Great place to stay on a super reasonable price, but there was a hidden cost of 40 USD that the hotel charged that we found way too much.

no food

When you arrive at the hotel, they charge you $40 for cleaning fees (they never notify you before) and the person at the front desk is zero flexible and their only goal is to charge you the $40 fee. Additionally, when I got to my room, the first thing I found was a cockroach, old furniture and maintenance-free bathrooms.

Sauna has no hot water. Rooms were fabulous, stafF was excellent. I would go back.

Sauna has no hot water. Rooms were fabulous, stafF was excellent. I would go back.

It was nice that they came in and service the room daily. Just didnt like the fact that i couldnt understand when speak some Spanish to me.

It was nice that they came in and service the room daily. Just didnt like the fact that i couldn't understand when speak some Spanish to me.