Break was not very good at the place

Service staff were wonderful, responsive, and very customer oriented. They really made us feel at home. They could improve the ff Internet connection was slow. Smell of bath soap could be improve.

Service staff were wonderful, responsive, and very customer oriented. They really made us feel at home.They could improve the ffInternet connection was slow. Smell of bath soap could be improve.

The place was really nice. It was very clean, and the staffs are very helpful. The pool is amazing too. And the location is nicely close to the beach. Overall a very good stay.

The breakfast area has flies on the food and should be covered.

Very bad customer service team, had to do multiple ISD calls to get the confirmation email from hotel reservations. They never bothered to reply to my emails. Finally have to call the expedia team to report the issue and they have helped me to get the confirmation mail. There is no proper wifi service in the room. The wifi signal is very poor or you hardly get connected to hotel wilfi. Front desk is very slow in processing and handing over the key, had to wait 10min to complete the check in process. Overall very disappointed.

Very bad customer service team, had to do multiple ISD calls to get the confirmation email from hotel reservations. They never bothered to reply to my emails. Finally have to call the expedia team to report the issue and they have helped me to get the confirmation mail. There is no proper wifi service in the room. The wifi signal is very poor or you hardly get connected to hotel wilfi. Front desk is very slow in processing and handing over the key, had to wait 10min to complete the check in process. Overall very disappointed.

+ this is only 2-3 years old so it’s absolutely one of the cleanest hotels in Boracay. I’m a clean freak and this was very relaxing for me. The schampoo, lotions etc you get are good quality. Free beach towels for rent. Comfortable bed. It’s really price worthy. - Azelea and Hennan and Eurotel and the other hotels on the street must decide to shut the street from cars and tricycles. You almost get run over walking to the beach from this hotel, the distance is maybe 200 m but it takes over 10 minutes because of all the tricycles! Please make a walking side street to the beach. The hotel has only one elevator so we spent a lot of time waiting for the elevator. Really bad breakfast, this needs to be improved. Didn’t eat once. The pool is not nice, looked dirty and very small with sometimes over 15 people. Overall, this hotel is one of the best in Station 2 due to how clean and new it is. We had a little annoying experience during check out, we were late for our ferry but the women insisted we stay and wait. After 20 minutes I reacted bad and she explained a drinking glass were missing, I told them there’s one in the kitchen and one in the toilet and she just told me to sit down. After a while I couldn’t wait anymore since we would miss our ferry and I asked can I just pay for it, she said the price is 1$ and I think it was very unprofessional to keep us waiting almost 30 minutes for 1$.... We didn’t have to pay but still weird, why would I steal a glass for 1$?

Good location. Easy accessibility to beach area. The rooms were great. Hotel staff are polite . Always smiling.

It is close to the beach. Good location.

It was a wonderful stay in azalea.Nice and clean

Our entire stay at Azalea went well. The place is nice!

staff was friendly and helpful. i didn’t like how one of the rooms wasn’t cleaned properly and my wife cut her foot on broken glass. they did help us switch rooms. the pool is on the roof but they need more shade around the pool.

very noisy.and cleaning service was lack but. room was big

I booked at the Azalea due to it's location for shopping after spending several days at a beach resort. The location, although not on the beach, is relatively good for doing so.Also there were huge numbers of Chinese tourists checking in the same time as we were, we got to our room relatively quickly. The 1 bedroom suite itself was fine and offered reasonable value for the money. There were a few issues with the room and hotel that I had...they were.- When the fan in the bathroom was not on, a sewage smell permeated the entire suite. Just keep it on and you will be fine.- The elevator on my side of the building was down during my stay, making it a tough walk up 4 flights of stairs for my senior citizen legs.- Breakfast was a madhouse. Every seat was taken when we arrived the first day, with about 50 people milling around ready to pounce the second someone got up from breakfast. There was room outside the restaurant for more seating. They need to be added. The food was not very good to be honest. After the first day, it wasn't worth the effort to go down to breakfast.The rooftop pool was nicer than I anticipated from reading reviews here. The 5 minute walk to the beach was not bad either. The staff did their best to help the guests, and received numerous tips from me for the attitude.The hotels primarily caters (80%-90%) to Chinese families and things do feel crowded and hectic because of this. However, the hotel does represent decent value.

I booked at the Azalea due to it's location for shopping after spending several days at a beach resort. The location, although not on the beach, is relatively good for doing so. Also there were huge numbers of Chinese tourists checking in the same time as we were, we got to our room relatively quickly. The 1 bedroom suite itself was fine and offered reasonable value for the money. There were a few issues with the room and hotel that I had...they were. - When the fan in the bathroom was not on, a sewage smell permeated the entire suite. Just keep it on and you will be fine. - The elevator on my side of the building was down during my stay, making it a tough walk up 4 flights of stairs for my senior citizen legs. - Breakfast was a madhouse. Every seat was taken when we arrived the first day, with about 50 people milling around ready to pounce the second someone got up from breakfast. There was room outside the restaurant for more seating. They need to be added. The food was not very good to be honest. After the first day, it wasn't worth the effort to go down to breakfast. The rooftop pool was nicer than I anticipated from reading reviews here. The 5 minute walk to the beach was not bad either. The staff did their best to help the guests, and received numerous tips from me for the attitude. The hotels primarily caters (80%-90%) to Chinese families and things do feel crowded and hectic because of this. However, the hotel does represent decent value.

Wonderful stay for family at reasonable budget. Room was adequate and comfortable. Service was really good and all issues resolved by friendly staff and manager, esp Arvin the Duty Manager.

The washroom wasn’t cleaned upon our check-in, pee on the toilet seat

They charged out credit card for stains that clearly was washable. The place was good. The manager harassed us by asking us to go back after we checked in even though they had enough time to do so. It was frustrating since we reported the stains THE NIGHT BEFORE our check out to avoid hassles. There was a crew who came to our room and said to us that the stains came out so no charges anymore. Come morning, we checked out and was near out airport, they called saying the stains doeant come off. How come??? When he/she wasnt even there when we complained. What an IDIOT.

Azaleas best asset is their staff, everyone is courteous, polite and helpful. I wish they would take care of their people to maintain this standard. Secondly, hotel is clean, well maintained. We got the two bedroom unit and so satisfied. Beds are firm, sheets are white and clean, towels are in perfect condition. They have toiletries in the two bathrooms- toothbrushes, soap, shampoo, conditioner, lotion. Pool is on the rooftop, nice, does not smell of chlorine. Location is good, near stores to buy some necessities, close to the beach by walking through a small street, about two minutes. Over all, very satisfied with our stay, and will not hesitate to return in the future.

Azaleas best asset is their staff, everyone is courteous, polite and helpful. I wish they would take care of their people to maintain this standard. Secondly, hotel is clean, well maintained. We got the two bedroom unit and so satisfied. Beds are firm, sheets are white and clean, towels are in perfect condition. They have toiletries in the two bathrooms- toothbrushes, soap, shampoo, conditioner, lotion. Pool is on the rooftop, nice, does not smell of chlorine. Location is good, near stores to buy some necessities, close to the beach by walking through a small street, about two minutes. Over all, very satisfied with our stay, and will not hesitate to return in the future.

The hotel is clean and nice. The staff are very accommodating. It is a few minute walk to the beach. We enjoyed our stay very much.

The customer service in this hotel is great. The staff was pleasant and always greets guests. We booked a suite for 2 nights and availed their shuttle service. Airport transfer is good, no hassle. The buffet breakfast is ok. The pool is nice and warm and they let guests to borrow towels if going to the beach or the pool. Walking distance near the beach, d'talipapa and Mcdonalds. My only concern is the unexplainable 'henna' stain they charged us when checking out. We didn't even get tattoos. The personnel cannot even explain from what bed did they saw it because we checked the sheets before heading out. They asked me to go upstairs again but I didn't bother for I am catching my flight to Caticlan. I paid for it though Im pretty sure it's not from our room. If they want to make money, just ask me for a tip. No need to make up stories. :( Overall, it was nice except for checking out. Make sure the sheets are 'CLEAN' to avoid charges.

The friendliest staffs with an excellent customer service I have had in any 4 to 5 star hotels I have stayed in in different parts of the world.

Had a great time in this hotel. We'll surely love to book our next Boracay trip here. The room is spacious and staff are friendly.

3-5 min walk from the beach. Though not beach front but def top notch in everything - from the staff to the room, to the buffet. Everyone is so pleasant. We had an excellent stay. My favorite is the room and the dipping pool at the deck of the hotel. Everything here is excellent. Couldn't be more happier... and no hidden charges! Your money's worth! We'll definitely be back!

Stayed two nights and it was an overall good experience. Loved the location, even though it was a five minute walk to the beach area, with the benefit being it was quiet at night. We had an early morning arrival, and the receptionist would not allow us to check in until 2 pm, even though it was quite apparent rooms were available. They asked if we wanted a 1 bedroom unit, even though we had booked 2 rooms for 4 people, but at least the didnt put up a fight when I pointed it out on my confirmation print out. Lots of room in the 2 bedroom unit, generally clean, and the air conditioning was strong (1 in each bedroom plus a larger unit in the family room). Lack of hot water for showers and dishes, which I find is pretty standard in the Philippines. Free breakfast was better than average, and most of the staff was helpful and friendly. They required a $2,000 peso damage deposit, encouraged cash, and then failed to return it to me during checkout which I forgot to ask for in the rush. Called and they said they would credit it to my credit card - will see. WIFI was stronger than average.

Booking through hotels.com and required to send my confirmation email to front desk before checking me in? 2 pm check in and arrived after 2 and still waited 40 minutes for room. Nothing inside mini bar

Great hotel 5 min from beach. Right at center of station 02.

We were really impressed with Azalea. From check in to check out, it was a smooth experience - which everyone that goes on holiday would love to experience. Our family had a blast - the location was great, it was close to everything like the beach, restaurant, D mall, talipapa, etc. The staff were all courteous and friendly. The hotel was always clean - we hope you maintain that. The facilities and amenities were great. The buffet breakfast had a lot of choices/options which is fantastic. I like the way you provide welcome drinks and fresh drinking water to your guests everyday, that's a good service. We would definitely book in this hotel again and will refer you to friends. Hats off to your hotel staff - Tom, Mae, Lowie, Kheno, Jake, Reymark, Jason, Rob, Kim, Paulo, Ronnah, Myka, Angelo and many more. The excellent customer service they provide will make people come back to your hotel.

Nice hotel location with friendly staff.Will definetly come back and stay again.

2 bedroom apartment good for my family of 5. Comfortable bed. Clean bathroom. Fridge with freezer. Good location at station 2. Hotel staff kept the lobby and corridors clean at all times. Highly recommended.