Great location and very helpful staff. Great stay!

The Imperial was a great place to stay, I’d book it again without hesitation. Rania and the team of staff are great hosts. The building is quite unique and location perfect for exploring the old city…. Just 10 mins walk to the Western Wall, rampart walks both 1 min away, taxi rank opposite hotel, Roots and Nafoura are great dining options.

Love the history of the place. The room is as it was described. Staff were friendly. Very convenient to the new and old city. Would come back. Highly recommend

My stay was great! The staff is kind, friendly, helpful. The owner is a wonderful person, seeking to please his customers. The breakfast was varied, fresh, and healthy. Room was good, bed comfortable, all that was needed. Location excellent to all sites, I walked the entire time to all locations. Wear comfortable shoes, a lot of steps and steep walking. Favorite bakery Neemans.

This hotel has a superb location and plenty of character. It was surprisingly quiet at night. The sheets were tip top clean. Step out of the door and begin touring. For an early visit to the holy sites it is hard to beat - be back for the nice breakfast buffet. - However, the hotel shows its age. There is no elevator. It is pretty run down. Those who can cope with those conditions an unforgettable view of the old city awaits from the rooftop patio.

The hotel is in a great location for the main points of interest in the old town. The staff are very friendly and helpful. It’s an old property and has some quirks and unique features which is part of the charm. Would stay again.

The people are extraordinary lovely here.

The place was clean and central located!!! Excellent place to stay

This hotel is very unique in the personal touch every aspect of it demonstrates. The people are lovely and the location couldn't be better.

I’m not sure I have ever been so pleasantly surprised as I was here. My group of 5 loved everything about this place. The owner & staff are awesome. You could even get American style coffee (a rarity in Israel).

Excellent location Staff was great!! Highly recommend

The personal was very friendly and h

I realize the property is located in the Old City of Jerusalem, but the air condition in the room was not working properly which made it uncomfortable to sleep. There were also no elevators that worked which we had to carry 2 large suitcases up and down the stairs.

Breakfast was barely edible. Hard and dry eggs in tins, cucumbers and other vegetables that were clearly cut a day or two beforehand. Location by the Jaffa gate in the old city is excellent, and the staff was polite and helpful. The room was not clean, found hairs everywhere, and clearly needed a thorough going over.

This was our second stay and again, we give them 5 stars all around - value, location, breakfast, cleanliness but most of all, the service. Heads up: no elevator and at least 1-2 flights to get to the guest rooms. Will definitely stay here again for our next visit to Jerusalem.

First time I came to this hotel and me and my family love it. The employees are friendly, they make you feel home. It is very clean, breakfast are delicious and plenty of variety is quiet and convenient. I am planing to come back and I will definitely come back again.

The property is beautiful close to everything we wanted to see, however it is old, shower was broken but still worked. We didn’t spend much time indoors so it was perfect for our trip. Breakfast is great ! Staff super friendly!

You cannot beat the location of the New Imperial Hotel! In addition, the breakfast was delicious and sophisticated. The dining room where breakfast is served is bright and elegant. The staff was beyond polite and accommodating, especially the front desk staff. They did all they could and then some to enhance our stay. The rooftop patio was spacious and afforded an amazing view of the Citadel and Tower of David right across the street as well as the Dome of the rock and the Church of the Holy Sepulchre. I cannot wait to return to this hotel. 5 stars! (The only negative is that there was no elevator, but this did not pose a problem for me)

Beautiful hotel, perfect location for walking the old city 😍

I stayed there for a week. This hotel is near one of the entrance gates of the city. It’s in very good location. It’s a clean hotel with very good and friendly staff and clean environment. I was staying the side of the city entrance with a balcony in the evening I enjoyed the view of the entrance of the city from the balcony. At the top of the hotel is place to sit and watch the surroundings . I had great time.

Staff is VERY nice, and very well located -walking distance from every attraction.

Awesome hotel. Great location!

Very welcoming staff. Quietness of hotel depended on tourists and the awareness of their surroundings while retreating to their rooms. Normally, it was quiet after 11 pm. Bathroom was new and clean. AC was working and was necessary in July. Continental breakfast was included.

This property located right next to Jaffa Gate is easy to walk everywhere in the old city of Jerusalem. The historic building is much unique and interesting. The rooftop is amazing for the night view of the city.

I booked this hotel because it is a stone throw away from the Jaffa gate and a right in the middle of everything that is Old City Jerusalem. We had a balcony that overlooked a bustling street that my enjoyed especially late in the afternoon. There are several small grocery stores, restaurants, and ATMs, right outside the hotel and some are even below the hotel. The saving grace of this hotel is its location. I was so disappointed that this hotel appeared to have been abandoned by who ever was managing it. The reception area is in the second floor. You go to the side of the building, then you get buzzed in by some invisible person. Good thing the street vendor close by showed us what to do so we can get inside the hotel. Nobody was by the door, we had to climb up a long flight of stairs with our luggage. No elevator. Once we got up, checking in was fast and easy. We got a suite with one bedroom. The bigger room where the mini kitchen was had a TV that was mounted in an odd position, mounted by the head of the bed. So you have to lie down with your pillows on the foot of the bed. The electricity outlet in the kitchen did not work, at least not both. We had to unplug the refrigerator every time we heat up water for tea or made some coffee/espresso. The other room had an espresso/coffee maker on table with no electricity outlet to plug it in, so what was the point of that??! The room was clean, housekeeping lady was very nice and friendly. Breakfast was very limited.

Great location easy walking around old Jerusalem. I would definitely stay again. Everything is walking distance Christian quarters.

Very good service

It is super well located

This is a charming hotel in the perfect location, with an incredible rooftop area and very helpful service. I'll mention a few small downsides but then say why I think it is such a great place to stay. The biggest downside (which really didn't bother me, but might some people) is that, unless I misunderstood badly, you can't flush toilet paper down the toilet but have to put it in a bin instead. The bin is lined and has a lid, so it's really not bad, but takes some getting used to. A second downside, which I'm sure was my fault, is that I never figured out how to get the shower to be hot. I bet if I had asked at reception they would have told me how it works. Thirdly, and finally, my room was advertised as small and it was. But it was perfectly big enough for me, the bathroom was pretty big, and I paid a low price because the room was smaller. So, really not much of a downside at all. The best things about the hotel are the location (right next to the old city, so easy to walk to the main things you want to see and convenient for taxis, restaurants, etc.), the friendly service, and the amazing rooftop, which allows you to see the whole city. At night the Citadel (aka Tower of David) puts on a light show with music, and you get a perfect view from this rooftop. I'm not sure how anyone else would ever see it, so it's as if there were a show just for guests at this hotel. It's magical. There is also a big pair of binoculars so you can get a closeup view of the Temple Mount.

Great location! Inside the Old City.

Loved the ambience and decor. It felt like taking a step back in history but not old. Staff was friendly and helpful. Perfect location. I would definitely stay here again.

There is no elevator at all. Reception area is on the second floor. All rooms are on the second and third floors. Bed was really hard, it was one mattress on a wooden bed, no box spring. Reception personnel were rude. Breakfast attendants were really nice!!