We were unfortunately here for 2 days with a group of 12. We came across several issues that was completely mishandled and couldve been rectified at the lowest level. 1) 4 of our rooms had no AC - It took them 1 full day to fix it with many reminders 2) When we checked out they held our passports as hostage for a box of tissue ( which was later found in the bathroom)3) When we checked out they charged us for sheets that was stained (which was already stained prior to our arrival). We tried to reason and argued with them, but to catch a flight on time we paid them $13 dollars. If you are wanting to stay here, take my suggestion and DONT STAY HERE! Unprofessional staff, unable to solve simple issues, bunch of boneheads trying to charge Tourists (especially US Citizens).

We were unfortunately here for 2 days with a group of 12. We came across several issues that was completely mishandled and could've been rectified at the lowest level. 1) 4 of our rooms had no AC - It took them 1 full day to fix it with many reminders 2) When we checked out they held our passports as hostage for a box of tissue ( which was later found in the bathroom) 3) When we checked out they charged us for sheets that was stained (which was already stained prior to our arrival). We tried to reason and argued with them, but to catch a flight on time we paid them $13 dollars. If you are wanting to stay here, take my suggestion and DON'T STAY HERE! Unprofessional staff, unable to solve simple issues, bunch of boneheads trying to charge Tourists (especially US Citizens).

Staff service is excellent, specially thanks to the Front Office Manger, Phouc and Assistant Front Office Manager. Bedroom is large and comfortable although facilities may require more regular maintenance.

No thing to say. Not comparatikn with paid money. Too expensive

I spent two days in this hotel. While the room was clean, comfortable with great facilities and view of the ocean we were disappointed with the staff and service. Firstly, while we had booked with expedia and paid, they could not find our booking, second they wanted to keep our passports for security as photocopies or a credit card were not enough for them. Of course we refused to leave our passports with them. Every time we were entering the hotel we were asked if we stay there (while other customers entering with us were not asked). In the morning when we went for breakfast, we were asked for coupons that had never been explained as a policy when we checked in. When we went to use the pool and gym facilities, we were asked to pay although they were free for customers and they had to check with the reception that we stay in the horel although we showed tjem our room card. Despite the amazing hotel and the jacuzzi in our room, I would not choose this hotel for my stay. I think that this hotel is addressed more to local visitors and not very friendly in foreigners.

rain a lot but 80 degrees farenhight

Booked this 5 star hotel through hotels.comEverything confirmed and paid.When I arrived and wanted to check-in the front desk told me there was a problem with the reservation. The price was in correct. They now wanted 50% more.When I told them this is matter between them and hotels.com they still insisted that the problem was mine. We waited for 3 hours to check in before finally a front desk manager came and allowed us to check in.Other than the check in everything else was great.

Booked this "5" star hotel through hotels.com Everything confirmed and paid. When I arrived and wanted to check-in the front desk told me there was a problem with the reservation. The price was in correct. They now wanted 50% more. When I told them this is matter between them and hotels.com they still insisted that the "problem" was mine. We waited for 3 hours to check in before finally a front desk manager came and allowed us to check in. Other than the check in everything else was great.

Really nice hotel. Upgraded us to a 700 square foot suite which if anything was too big. Service great, facilities amazing. Only downsides were zero ambience in the bar didnt really matter as nightlife surrounding was fine. Also for such a big hotel they had hardly any sun loungers on their private beach. Other than that top marks.

Really nice hotel. Upgraded us to a 700 square foot suite which if anything was too big. Service great, facilities amazing. Only downsides were zero ambience in the bar didn't really matter as nightlife surrounding was fine. Also for such a big hotel they had hardly any sun loungers on their private beach. Other than that top marks.

The place is overrun with Chinese tourist who push and shove their way into lifts and breakfast was an event. You would think some people haven't eaten in a week when they get to breakfast it was like feeding time at a zoo. Don't know why but the wifi and phone reception on level 20 was non existent.

The place is overrun with Chinese tourist who push and shove their way into lifts and breakfast was an event. You would think some people havent eaten in a week when they get to breakfast it was like feeding time at a zoo. Dont know why but the wifi and phone reception on level 20 was non existent.

Love it.

Ocean front beautiful beach with less than $80/ night, and if you like the beach, it is the hotel for you. Large room size, friendly staffs, and many seafood restaurants nearby. The free breakfast buffet was okay. I would stay in this hotel again.

Ocean front beautiful beach with less than $80/ night, and if you like the beach, it is the hotel for you. Large room size, friendly staffs, and many seafood restaurants nearby. The free breakfast buffet was okay. I would stay in this hotel again.

The lighting in this suite on the 13th floor is so minimal that the room is dark. Even with full sized windows overlooking the primary beach. There are only a few umbrella stations on the beach so if you ever obtain access to one, count yourself very lucky. The buffet is much less than adequate as no one in our party could really find anything that was tasty, except for me, as I had fresh cooked omelets every morning and little else. They do bring out a small plate of watermelon every so often, but it is gone within seconds and is not refilled for another 10 to 15 minutes. We were lucky to get some on one of our three mornings.You will need to wait when you checkout at the front desk, as they need to send an employee to your room to take an inventory of the towels, dishes, cups sandals robes and other items that are provided in each room. The only hotel that we have ever encountered like this was one in Ho Chi Minh City. No where else in Aisa, Europe, Mexico, the USA or Canada have we ever had the experience of waiting for an employee to report to the front desk that you are not a thief.

The lighting in this suite on the 13th floor is so minimal that the room is dark. Even with full sized windows overlooking the primary beach. There are only a few umbrella stations on the beach so if you ever obtain access to one, count yourself very lucky. The buffet is much less than adequate as no one in our party could really find anything that was tasty, except for me, as I had fresh cooked omelets every morning and little else. They do bring out a small plate of watermelon every so often, but it is gone within seconds and is not refilled for another 10 to 15 minutes. We were lucky to get some on one of our three mornings. You will need to wait when you checkout at the front desk, as they need to send an employee to your room to take an inventory of the towels, dishes, cups sandals robes and other items that are provided in each room. The only hotel that we have ever encountered like this was one in Ho Chi Minh City. No where else in Aisa, Europe, Mexico, the USA or Canada have we ever had the experience of waiting for an employee to report to the front desk that you are not a thief.

We had a nice stay at the hotel. The room was nice with a great view, but the shower is really badly designed and results in water all over the floor. The staff were very friendly and they granted us a late-checkout, which we really appreciated.

Very satisfied

Beautiful Hotel & very good service , Love the beach right in front of the Hotel.

Enjoyed our stay at this hotel. The pool was closed one day of our stay so they upgraded us to an ocean view which was amazing. Despite the room being so big the bed was just a double. The bathroom was very nice but noticed a sewer smell. Beach is right across the street with use of umbrellas and lounge chairs. This hotel had fewest number of chairs compared to others. Breakfast buffet was pretty decent although if you go after 9 they slow down or stop refilling certain things. The four star rating goes to beach location and cleanliness of hotel. Worth staying at if you can get discount price but not full price

Opposite the beach great location staff are great very friendly although English is a little weak other than that great hotel. Just be aware the shower runs around the bath and onto the floor a design issue really

Opposite the beach great location staff are great very friendly although English is a little weak other than that great hotel. Just be aware the shower runs around the bath and onto the floor a design issue really