Great hotel but inconvenient location

The windows closed during the night could not stop the noise from the vehicles passing the street among the hotel. Just check your window installation supplier to seal the windows :-)

Every thing is nice just : 1- Superior room sea view is very small room !!! 2- the service person didn’t do good cleaning for the bath room specially hand washing basin !!!!!!!!

Good hotel

I got a room on the 8th floor. The view from my room was stunning. I really enjoy SPA. You have to book in advance and you get almost a private experience.

Excellent customer service!!! Highly recommended!!!

The staff were nice & helpful, it's clean, but the location is not convenient. They should provide Turkish tea in the rooms, its the best. I don't even use lipton tea in America, why would I drink it in Turkey.

Great staff and so friendly. Mrs. Zuinab was very kind. Overall it was nice experience

Neat clean, excellent breakfast and courteous staff- highly recommended hotel to stay

The staff was very cordial and they went out of their way to help us. I booked a suite with a sofa bed and instead they gave us a suite with a sofa. I was told that since i booked a single perso'ns room that i could not get a sofa bed. I explained to the manager that i did call to make them aware of the change to 2 guests and i was not made aware that the rate would have been different long story short we were given a suite with a sofa bed. When we opened the sofa the mattress was a mess it was dirty and there was food behind and stucked in the mattress it was filthy not what i expected from a 5 star hotel horrible experience however housekeeping came right away and clened and vacuumed everything we went to bed at 3am after a 17 hor flight

The Service was perfekt

Gold public Transport Access. And Mainly clean rooms With nice Café and Restaurant at the top.

Gold public Transport Access. And Mainly clean rooms With nice Café and Restaurant at the top.

Great service by excellent staff!

Room was very small , AC was not working and once i opened the window i found a neighbor in the opposite building looking directly into my room ! no privacy and terrible view . No Restaurants or Supermarkets near hotel , also hotel is far away from everything Also on check in i was asked to depost CASH for security insurance incase i used Minibar or Room Service and that was ok , however on check out , i was told that i ordered lunches and dinner and room service ( which i never did ) and i had to open investigations with Security and Delay me for my flight till they resolved this matter ! ... Very bad experience and i will not go there again !

Property is extremely nice and hotel staff are amazing and very hospitable. I am really impressed with level of service.

I booked the room with a non-refundable reservation. Because of the war in Gaza I could not travel and my flight was canceled because of the war and I had no way to get to Turkey because of the cancellation of the flights. I contacted the hotel on more than one occasion and asked to cancel the reservation because of the war, but I was met with complete opacity on the part of the hotel. Nothing helped me and they stuck to their position that the order cannot be canceled. It was an unusual and mundane case and all the hotels I booked for the trip accepted the request except for this hotel, and it was just annoying and unreasonable, especially because the request to cancel the reservation came because of a war situation over which I have no control. I encountered inhuman treatment from this hotel and I warn people not to book at this hotel

I chose it because it’s a Swiss brand, expecting Swiss quality. But unfortunately it’s a big let down. 1 location: its far away from major attractions. The biggest problem is it’s on a major artery with heavy traffic. Implication: taxi drivers refuse to go its direction or would charge you 3-3x the usual fare. Eg. From holiday inn Old city to this Mövenpick it costed 600 lira = 20$. To give you an idea; from the airport to old city a journey of 67 km my fare was 900 = 30 $. Forget about public transit because you can’t have any information about the time schedule or where it goes as a tourist. 2. One of the reasons I chose Swiss Brand is for cleanness. Alas, I found rampant mold in the shower room.( see photos) in both the rooms I stayed. The room was a small definitely not the size they claim to be 20 m: 14 m² tops.(see photos for yourself.) there was no gym, no swimming pool, the kind of perks that you ‘s expect from a five-star hotel. 3. The property is right on a major heavy traffic street so the noise is a major issue. If you’re on the lower floor you won’t be able to sleep well. Overall, it is an OK hotel but definitely not worth the number of the stars it claims. I have stayed in many more than peak hotels this one is definitely not among the better ones.

Hotel is located in 15 minute drive from Sultanahmet (sometimes 25m with crazy traffic) but it goes along Kennedy street, with a fantasic sea view alongside the road. The valet and parking itself are FREE and it is handled by professionals, leaving you with no hassle at all. Guest relations manager, Zeynep, the reception staff, they are always there in case you need anything, service at this hotel is awesome. Definitely recommend to try their breakfast with a nice variety of food and once again, great service as they never leave someone unattended. The breakfast restaurant has a terrace for smokers, good option. Rooms are pretty clean, comfy and twin rooms (which we stayed in) has a nice view. Would definitely come back again!

This is really good Hotel. Great service with clean rooms, delicious breakfast and free valet parking. Only cons is that we waited half day to get Iron to our room. At the end I went to reception by myself

Clean

Our room was super old for a 5 star hotel. The AC was not working so it got super hot at night. The bathroom faucet seemed to be broken and it wouldn’t turn off after multiple tries. Also, the chairs in our room had stains on it. We stayed there for a night so we did not contact guest services however this is not expected of a 5 star hotel given the high rates. The shuttle service provided by the hotel to site seeing is great but the shuttle driver dropped us off about 30 minutes away from the actual site and we struggled to find the area we were going to bc we were dropped off at a random street due to traffic in the area. I don’t think if I will ever return to the specific hotel due to my experience. Also, the hotel is pretty far from touristic sites so if you plan on doing more of touristy things I would encourage you to look at other hotels near Hagia Sophia/ blue mosque area as those are much better.

Seriously, this hotel has become like a home to me . The staff , the atmosphere everything , I am really feeling like I am coming to a home when I check in here . Everything is superb and 10 stars. If you wanna spend your money on an experience like home, do not think of staying anywhere else , but this place . At the end of the day , there is no place like home right

Amazing experience , met my expectations , staff is jusy awesome , duty manager Ilhan , Bellyboy Anil , Mini Bar person Omer and the staff at the Valet and the housekeeping , everyone was just so friendly , they all went the extra mile , the whole nine yards to help, I will definitely stay here more often

I had to wait a long time to get a taxi

Very accessible to transport and a quiet escape of the hustle and bustle of the city centre. Very nice and helpful staff, nice breakfast

Nice and clean

Excellent experience, people are very friendly and the service in general 10/10.

Good

Hotel is good but restaurant is way expensive think twice before go to diner.

Fantastic hotel with nicest staff that you can imagine. Rooms are very clean and everything is at highest quality. If you travel with family ( like what l had with my family) you will see best support and service from hotel staff and all amenities and everything that you need are in perfect condition. 5 star hotel in real

Asked for king bed. Got queen. Asked nonsmoking room. Got very smoked smell room. Asked high floor got 2nd!!!