Beautiful property. Location was wonderful and safe. Breakfast was great and they will also make you a customized breakfast if you like. The staff was so friendly. The rooms were spacious and the decor was great. This is the best hotel I have ever stayed at! Will definitely recommend this place to friends and family.

Very boutique place with unique character

Delightful

This was my second time at Pugseal. It is my absolute favorite place to stay in Mexico City. Gorgeous hotel, delicious breakfast, wonderful smelling eco products and such friendly staff. Special shout out to Giovanna, Enyar and Israel! They helped me organize a work meeting and I booked a massage that was also top notch. Can’t wait to come back!

Great property and high level service. Upgraded room was offered on arrival.

For over 200 dollars a night (I guess it was an amazing deal) my daughter and I got to stay in a room without a window, the only natural light source was from a glass door, which opened to the staircase, where everyone walked all the time. My mom got the same room set up. In my room electrical circuits were messed up (room 14) and I could only use an outlet to charge my phone when the main lights were on. The pillows were AWFUL. I could not use any of them and had to make my own pillow out of a bathrobe, stuffing it inside a pillow case. The only real "amenity" in this place is their "gourmet breakfast" which really is an overrated selection of the same basic food: eggs and beans, prepared in an OK manner. Places outside of the hotel had AMAZING breakfast. The smell of the entrance way and in the cafeteria is of some kind of cleaning substance, very strong and overpowering. Had I known, I would have rented a B&B for the same price. The area is very nice. I definitely would NOT return to this hotel.

Overall it’s a very pretty property with very accommodating and friendly staff. There were several cons though: 1. They had this very perfumey smell throughout the hotel and if you are sensitive to smells, this maybe an issue for you. 2. Some rooms do not have windows that face outdoors, instead they face into the hotel stairs. 3. Breakfast and coffee is included but it’s just decent. If you really want amazing breakfast I would go out to the local restaurants. Overall the staff are wonderful but I wish I knew the above before I booked.

Staff at the hotel was great! Giovanna awesome and super helpful throughout.

Loved this hotel so much. Delicious breakfast, cute rooms, amazingly decorated property in a great neighborhood full of shopping and restaurants. The service was amazing and person at the front desk was able to help us with sightseeing and restaurant reservations. We had the best time and I would come back!!!

You don't feel like your are staying at a hotel, you feel like home

Beautiful property, breakfast was outstanding, massages on-site, roof top deck with seating. very friendly and helpful staff. The only negative was no elevator but the property is well maintained and cozy.

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Our stay was fantastic! The food was really great and the service was amazing. It's on a quiet street very close to one of the main roads in the Polanco neighborhood. Lots of high-end shops and a ton of restaurants nearby. We felt very safe to walk around both during the day and at night. The room was very clean - totally worth every penny.

Fantastic environment and very generous drinks and breakfast included

Beautiful architectural and design details. Friendliest staff! Great à la carte breakfast. Perfect neighbourhood. We loved our stay and can't wait to return. Only complaint is that that rooms with two beds don't have access to natural light.

EXCELENT PLACE INCLUDES BREAKFAST WALKING DISTANCE TO RESTAURANTS

This is my favorite home away from home. The staff is amazingly friendly, they welcome you warmly and remember what you order for breakfast. I would move in if they'd let me!!!

Excelente ubicación y servicio

We love this hotel. You really feel the Mexican experience. The service is great. It's like having your own house in Polanco. And they have the best chilaquiles in town!

Muy buen espacio , acogedor y excelente servicio! Mejor ubicacion imposible.

Ya es la tercera vez que me quedo, me gusta bastante y pienso seguir quedándome ahí cada vez que visite CDMX, muy bonito, el desayuno mejor que en cualquier lado, todos súper amables… en fin súper recomendado.

This is my second time staying in this charming little hotel. Love the convenient location to great shops and restaurants. The staff were so helpful and kind, the breakfast is amazing, and the property is really lovely. Will definitely be back!

I love the place, beautifully historic house with all the misers amenities, excelente place for people that like to explore the city and not to estay in the hotel all the time.

Great place! Beds are like rocks though! Easy fix. Super safe, super clean, great food and you can arrange pick up and drop off to airport! I LOVED that! Staff is amazing. I wish they had land phones in the rooms. My phone doesn’t have international calls so I couldn’t make any local calls. Felt trapped as I had to go through the reception each time

What a great boutique hotel, and in the heart (Corazon) of Polanco. The service was impeccable and the breakfast was delicious. And of course this was walking distance to some of the best Restaurants in the city, and if you love shopping this is steps away. You have Gucci it is a four minute walk, and the rest of the glamours stores nearby.

5 star

Beautiful hotel, clean and safe. The decorations are beautiful. Conveniently located in the safest neighborhood in Mexico City. 100% recommended. If you reading this don’t think it twice. Book your stay!

Great spot in the middle of polanco, walking distance to everything... low key and the breakfast is amazing.

It was a very delightful stay, from the warm welcome to the very last moment. The hotel looks very private and exclusive, the decor it’s lovely, the room has all what you need plus little perks of a minibar as a courtesy as well, the included breakfast was delicious. Very nice option to stay in Polanco

Excelente servicio, muy amables! La ubicación es perfecta!!

Great stay. We arrived late, so I called in the morning to let them know and it was a good idea, as the staff I think retires at around 9.00/10.00pm and then only one, very helpfull guy, stays in the reception. The room is on the smaller size, butu it had a nice balcony and king size bed. I like that my room had a window that could be opened. Location is PERFECT !!!!I would definitely stay there again.

The property and everything were really good, the zone, and breakfast too