Lovely room and ensuite - very clean comfortable and beautifully decorated. The staff were very helpful and friendly. The breakfast was delicious. I would definitely stay there again.

20 unanswered phone calls and 3 unanswered emails before my stay to sort out appropriate rooms. Unbelievably noisy superior room next to high street traffic. Moved to another noisy ( but not so noisy) and hot room. Had to request refund myself as it was not automatically forthcoming. A further 6 unanswered phone calls to do so and several emails. 10 days later sorted out by Wendy. Inadequate management

Incredibly noisy Hopeless management

The location is excellent but remember there is no parking at the hotel and hard to drop off your bags in the car as narrow street right outside. Keep this in mind if you have a lot of luggage or disabled. Hotel and food great. Getting a coffee or drink when breakfast was busy proved hard and we had to ask 3 times and took longer than it took to eat breakfast. Over all a great location and so don’t be put off. Maybe have a filter coffee machine and then could top up yourself

Excellent character and restaurant

Noisey. For example

Very unique and pleasant hotel/pub. Very comfortable and clean bed and bedding. Enjoyed the Sunday roast dinner specials. Breakfast was very good. Central location in a very walkable village. Transportation by local bus to Stansted airport was quick (about 1 hour), stop just down the street and cost was 2£ each. Great way to get to the airport, scenic drive in the countryside.

This is the place if you want to stay in an historic hotel. Expect it to be charming but also expect stairs and off site parking. But the staff is wonderful, the pub is a joy and the food very good. And the whole area is walkable. Just great.

The light switch for the bathroom was near the ceiling, out of reach for anyone under 5 feet 10. The light in the bath room went out whilst I was in the shower (several times). The TV did not work. The lavatory flush stopped working in the morning. We stayed only one night,having paid for two.

Checked in ok but felt slightly strange that I had to approach the bar staff to check in, when the pub was busy. Barman had to stop serving at the bar to give me keys and take me to the room. Felt a bit rushed . On the hotels.com website I was led to believe parking was available - however the staff said they didn’t know why it said that, and I had to pay for parking at the town car park 5 mins walk away. No real concerns, but please make this clearer. Breakfast is included as was very good .

Very old building, in keeping with the town itself. Friendly, efficient staff, nice room and cooked breakfast. Very easy to find, on main through road. Cheap parking nearby.

Great find, would highly recommend.

Our room (no.9) was in what I assume is a converted barn to the side at the back of the pub. An initial problem about it being mistakenly allocated to another couple was quickly & efficiently sorted out and free drinks offered. Though old the large room had been ingeniously converted including a spacious shower, stand alone bath and ,best of all on a hot July weekend , an air conditioner! The pub itself has lots of character & is ideally located in the centre of the town. The evening meal we had there was tasty & reasonably priced. Our only slight crumble was the very limited choice of cereals & the often near empty juice jugs at breakfast Staff were friendly & helpful. Finally a note of caution for the elderly or disabled ; the stairs to about half the bedrooms are up steep fire scape style staircases.

Nice bedroom which was very clean and welcoming. Full English breakfast included. Right in the centre of town so parking can be a problem if you arrive before 4pm. 2 hours free street parking available after 6pm.

It was a great time and experience

Old style pub with rooms.

Lucky to find a parking space near the hotel as double yellow lines all round the hotel and no car park. Couldn’t really fault anything other than small minor things not really worth mentioning. Food in the bar was good and as to be expected down south the hand pulled beer was flat, never had a decent pint south of Nottingham!!!

Mostly excellent. Spoiled by a. intermittent bleeping noise on first night b. poor breakfast service on second morning. One particularly good point - manager let us park on-site in summer outdoor dining area. This saved a lot of faff.

Lovely room which was very quirky, staff friendly and helpful, breakfast was also spot on

A really comfortable, clean and pleasant 3-day stay. Service each day was with a smile. The breakfast is great, too. This is my second stay, a different room but just as lovely. Beautiful old building, made up so cozy. As to be expected due to being a pub downstairs, some noise at night but nothing major. Just worthy to consider when booking. Literally on the doorstep of all the shops, so convenient. I felt safe staying solo and will be coming again.

A lovely hotel/inn with quite small but very comfortable rooms. Service was a little slow, particularly at breakfast, but was delivered with a smile.

Very Enjoyable

Staff very friendly and helpful; clean and quiet and very good breakfast. Beautiful town with plenty to do.

Great little place to stay with a lovely pub atmosphere. Food and drink were bith excellent, as well as the breakfast, and the staff very friendly.

Good but noisy air conditioning all night. Great breakfast

A lovely hotel built in the mid 1500's with lots of character and a great central location to Saffron Walden. A pleasant and friendly atmosphere in the bar and restaurant made for a very pleasing stay. Highly recommend.

Very good hotel and location for the break we had. Location gives good access to the town and is also easy to get out and about in the neighbourhood.

Very good hotel and location for the break we had. Location gives good access to the town and is also easy to get out and about in the neighbourhood.

So happy we chose to stay at the Cross Keys! The staff couldn't have been more helpful, the food & atmosphere were excellent & our room was delightful & spotless.Extremely highly recommended!

So happy we chose to stay at the Cross Keys! The staff couldn't have been more helpful, the food & atmosphere were excellent & our room was delightful & spotless. Extremely highly recommended!

Comfortable, convenient and with friendly staff. Would happily stay there again, though would have preferred it if the restaurant staff could have all masked, all the time

The Cross Keys is a beautiful little hotel. I've stayed there many times and am never disappointed. The breakfast of poached eggs and avocado on toast was perfect.