Most terrible hotel stay I have had in a while. Hotels near by have crime coming in and out. The hotel had no pool towels, only 2 towels to a room. You could not access the pool without the master key and key machine was down at first therefore you needed to be escorted every time you went in and out of your room. You also needed a key card for the lights in the room to work but no one was told during check in. The breakfast was also not heated up prior to 7am when breakfast was supposedly to start. They definitely are short staffed and have limited resources. The coffee bar was covered in ants and the guy at the front desk showed NO care in the world. This all was only in a two nights stay!!

Nice clean room. Great beds. Spacious room. A little pricey. Tv remote didn’t work. Had to be let into pool as I’d cards didn’t work to get in ourselves. Price toooo high for room. Pool ladder step broken and cut my foot.

Frankly was amazing and really helped us with all our needs and made us feel so comfortable! Probably there friendliest and easiest check in we've ever had traveling!! The room was clean and comfortable!

The staff was wonderful!

I like the location, staff is friendly,didnt like the sound of the cars all night.

I am writing to express my deepest disappointment regarding a recent experience I had at TownePlace Suites by Marriott Detroit Canton. I had made a reservation for a room at the TownePlace Suites by Marriott Detroit Canton for July 26 - July 27 due to losing power in my home as a result of a thunderstorm. I was eagerly looking forward to my stay as advertised upon booking with my 3 young children. Unfortunately, upon arriving at the hotel, I was informed that there was a power outage on the property defeating the purpose of my initial booking resulting in the inability to check into my room. This was extremely frustrating, as I had made the reservation in advance and had not been notified about any potential disruptions. What compounded the situation further was the treatment I received from a staff member named Joseph. Despite my valid concerns and frustrations, Joseph was dismissive and refused to provide me with his last name when asked as well as provided me with the incorrect contact information of the General Manager. He provided me with the business card from an entirely different hotel. This lack of professionalism, lack of integrity and transparency only served to heighten my dissatisfaction with the situation. Adding to the inconvenience, the location of the hotel required me to drive over 40 minutes in adverse driving conditions. Never again.

Thank you it was amazing staff was wonderful my suit was outstanding thank you again.

For being a fairly new hotel the room was dirty and the sheets were worn and thin. Some members of guest services were rude and barely spoke English. They charged us for high speed internet when we only signed in for free internet. Didn’t clean room our or even exchange towels during our 3 nights stay. I don’t recommend this hotel.

Front desk staff was friendly and lovely and went above and beyond to make sure we had a quiet room

I want to recognize Franci? We wanted to cancel one night and have a late check out for the first night, as we wanted to get back on the road. He was very accommodating in working things out, as we had booked with Expedia. He called his Manager at home to ensure all was ok to allow this. Thank you

Bathroom was off... it was like someone has just used the toilet when we arrived. There are streaks of urine in the toilet bowl. Saw some dirt on the walls of the bathroom, it was like accumulated dust hanging, lacking of towels supplies and bath supplies. We got one of their biggest suite 2bedrooms , 5 of us are staying, but the supplies are very poor. YES WE CAN REQUEST , we have to walk to the front desk and asked. Still , isnt it hasstle to our part ? They have good guest relations, BUT rooms are very poor when it comes to cleanliness and supplies

Other than finding the hotel which is tucked back behind other hotels everything was great.

Other than finding the hotel which is tucked back behind other hotels everything was great.

All very good - Advertise free shuttle from the airport but no longer offered - had to use Uber

All very good - Advertise free shuttle from the airport but no longer offered - had to use Uber

Franklin and Tony at the front desk were very friendly and accommodating. We enjoyed the patio out front and the room was perfect for 2 people for a few days. Bathroom was a little small. We would stay again!

The front desk didn’t know anything about the hotel. Told us our room was on the opposite side so we had to walk with all our luggage. Breakfast was disappointed. Our room wasn’t clean

Staff was excellent. Room was very nice.

Staff was excellent. Room was very nice.

Check-in was unbelievably slow due to the person at the front desk now knowing how to enter card information into their system. As that was going on, there was a (possibly drunk) guy in the lobby being confrontational and harassing other guests—the hotel staff failed to intervene. A final note: very, very thin walls. Would not recommend this place.

Friendly staff, convenient location. Nice rooms.

The hotel is sharp and clean. I did have a few needs that I didn’t have time to address. There was no extra toilet paper and I didn’t realize it till my last bathroom visit when I had to grab the tissues to finish up. There was No soap in the kitchen. I’ve stayed in several Towne Suites so I am aware of what is normally stocked. The kitchen should have it’s own garbage can, I had to put my food garbage in a small office can which doesn’t seem practical or convenient. There was a light over the desk that didn’t work. Not the desk lamp but a strip light under the shelving. I was disappointed when I went to check out, the elevators were not in order so when I went to try to find stairs, there was NO sign indicating where they were. That needs to be addressed in case of emergency. I had several bags so that definitely made it an awkward departure. Communication about that would have been important. The front desk clerk was friendly and made checkin easy :)

The front desk men were very friendly and helpful!

The room was fine, however the Expedia listing stated that the hotel provided shuttle service from the airport. They do NOT have shuttle service. I ended up paying $40 cab fare to get to the hotel. I would not have booked a room if I knew it would cost another $40 to stay here. It was too late for me to cancel the room for a refund. The desk clerk stated that they needed to update their Expedia listing.

I was charged a no show fee after I spoke with an expedia agent (15 minutes after I booked the reservation)to cancel my reservation. The agent told me he needed to speak with the supervisor to cancel my reservation and they would get back to me. I only cancelled my reservation because my power came back on. After I recieved the first email I called the hotel and Expedia. When I spoke with Shawn (a supervisor at the hotel) He explained to me that he couldn't refund my money because I paid through a 3rd party (expedia) and it was on them to refund my money. Now expedia is saying that after they spoke I did a no show to the hotel. I feel that both the hotel and expedia both lied to me and gave me the complete run around when they could of told me the truth when I tried to intially tried to cancel my reservation. Poor customer service on both ends...

Very cozy and up to date. Loved the modern look. Even let us have a late check out

Very cozy and up to date. Loved the modern look. Even let us have a late check out

Nice

Modern/trendy facilities. Front desk and breakfast staff were great too.

Towels was dirty walls was dirt holes in wall

Good and nice room supervisor was excellent and nice

Lovely hotel. Great and staff. Will be back.