Stayed for 5 nights mid-February in the Exclusive Apartment, 1 Bedroom, Terrace, City View. Check-in was done in advance of arrival and a code to access the apartment was provided upon completion. This went smoothly and we had no issues with the code. Didn't meet any staff in person but they were quick and helpful when contracted through hotels.com messages. The apartment is in a great location right next to the old town square and major sights. Very easy to locate. Our apartment was on the 5th floor and thankfully there is an elevator and it was working. It only went up to the 4th floor, so we did have to walk the last flight but this was not an issue. The apartment itself was very clean and comfortable, with everything you require for short or longer stays (we were huge fans of the coffee machine). The room was a comfortable temperature in February although I can see this being an issue in the summer (there was a fan and an old looking AC-unit but we can't comment on their effectiveness). The view was nice from some of the windows, but the view from the terrace was restricted. The only minor issue we encountered was noise. You will hear street noise which is to be expected and this will be worse at weekends. We didn't mind this as much, however we were woken each day by church bells - again, not too surprising given the location but they are loud and seem to go on forever! We really enjoyed our stay here and would certainly consider it again in future.

The place was great. Spacious. Central. Problem checking is as the code we received didn’t work and we ended up in a totally different apartment. Which was great until the mornings when construction was going every day. Veronika finally did help us to move so we had quiet for 2 of our 6 nights.

The appartment we rented looked a lot nicer in real life than in the pictures. And the receptionist was very cute :D And it's dead smack in the city center!

The property is in an excellent location in Old Town, right near the square and many tourist attractions. Lots of restaurants and shops. The property was more like an apartment rental than a hotel. Staff only there 10am-3pm, no housekeeping, and you get a code for all doors which sometimes was hard to work. Also, the elevator was broken so we had to bring our luggage up 3 floors.

This place is in the heart of the old town It is beautiful No roon service It is like Airnb Five stories up tje stwirs Not for people with mobility issues

Best thing about St. Havel is the location, just steps from everything in Old Town. Easy walk to Lesser Town too. Our apartment even had a clothes washer! Really helpful if you have extra guests.

It was in a fantastic location and close to train station 15 minute walk. Large space

It’s home away from home!

Loved the access to everything - especially the pub right across the hall!

Lovely apartment

Nice Property and close to old town.

This place was gorgeous! Perfect location, spacious, and the communication and helpfulness was great!

Pros- Excellent loc just steps away from time square Loved the proximity to everything. My kids enjoyed the stay whenever they feel tired after wandering around they came bk rest few mts and went bk again Bonus farmers market down stairs & mini Marts too to get necessary stuff Loved venue cafe - all healthy options literally next to the property And Starbucks and many places to eat and chill Checked in late night coz our flight was delayed and emergency service answered & provided access to property 13-15 mt walk to Charles bridge and new town square sigh seeing tours are next door Cons- Booked this property coz it has elevator as we have huge suitcases for party of 4 and as it’s very close to time square but elevator was broke for our 2 nights stay and was not addressed …we ended up carrying all luggage to 3 rd floor and bk down Refrigerator smelled horrible so v didn’t end up using it coz it’s not at all in good condition Tried communicating with front desk but there was a student that day and she didn’t cared much and didn’t have enough knowledge about surroundings too When asked for grocery store she pointed very far away ones but in fact there are a lot next door that we found on our walks. Emergency service personnel is more responsive than local personnel at Checkin /reception Checkout is seem less & lady at reception is nice that day Overall we liked the location than anything else lots to do outside

Amazing unit! We stayed on the top fifth floor and it’s about 1500 ft.². Highly recommend this property! Are very flexible staff as well!

One of the bed had hairs under the cover

What a beautiful location and room! Very clean! Nice and easy check in and coded rooms so no loosing keys! Bed was like sleeping on air! Had everything we needed in the room. Couldn’t have been happier! Would and have recommended this lovely hotel! Was within walking distance of a lot of things we wanted to do.

These apartments are in a great location and are well maintained BUT the communication and check in process was not well done. We saw MANY people having access code issues EVERY DAY. Since the office is not open all the time, it means calling for assistance. Lots of the young people trying to check in didn’t have Int’l phone service and were frantic just trying to get in. Apartment doors can be opened remotely (or new codes given if one were to max out their attempts.). Unfortunately on our second night there, about 7pm, 3 people with suitcases entered OUR apartment. They were provided OUR ACCESS CODE! When the office opened the next day I went down to get a new code issued. I was told “oh we’re sorry” and given a new code. They were able to see that “I came in at 6:51pm”, but that was when the 3 strangers came in with MY code. ACK! Less crucial, listing showed blow dryer, there was none. I called to ask for one to be brought over and was told “we are not a hotel, you can go down to the office tomorrow”. I did and while there reported the refrigerator was dirty and had not been cleaned. Someone came to clean and delivered a blow dryer.

The location is great ,the place is clean and the receptionist was nice.

We had nice view we saw clocktower from window and the apartment was huge and very nice

Absolutely central for everything, apartment well equipped with everything you need, beds very comfortable. The accommodation was very warm and we had to turn it down a tad on arrival. The key code was a bit confusing to start with but once shown piece of cake. Very enjoyable stay with 4 other couples in adjoining apartments and all all us would definitely recommend these apartments .

Great value for money.

Best location,

The apartment is really spacious and located in the heart of Prague, you can do a lot of sightseeing on foot and spend wonderful evenings in the city centre. On the other hand, it can be quite noisy at night because of the nightlife downstairs. What I missed was some entertainment for kids (TV offered no channels to watch )

The apartment has a lot of space, very well located! That is its main asset. Personnel was very responsive and kind and they even let us check out later because we needed to use internet for work. I totally recommend

It was wonderful! A very central location!

I had trouble finding the property. The sign was way too small. Eventually, I figured out how the addresses worked in Prague and it was at the correct address. The "back" entrance had a better sign. They provided a washing machine, but no drier. I guess you hang the clothes to dry. Otherwise, the place was great!

Really lovely place and perfect location to explore Prague. Would definitely stay here again.

Really lovely place and perfect location to explore Prague.Would definitely stay here again.

I went solo, the kitchen still had old used wine and water bottles in the cupboard, which was concerning since it’s covid. Also, as I was marked as a solo traveller, I was given a single size duvet and one pillow on the double bed, very odd. The spare in the cupboard was not possible to use as it had no sheets on it. Otherwise, the place is positioned amazingly well

I went solo, the kitchen still had old used wine and water bottles in the cupboard, which was concerning since it’s covid. Also, as I was marked as a solo traveller, I was given a single size duvet and one pillow on the double bed, very odd. The spare in the cupboard was not possible to use as it had no sheets on it.Otherwise, the place is positioned amazingly well

Clean, safe and close to main attractions

The apartment is very spacious. Fun to be in it. The cleanliness was just fine too, and the service was excellent. A bit lacking in the form of management of the place, and also the communication with the clerk is a bit problematic. Did not respond to messages. But overall it was a really good experience.