The experience when entering into Jivana Resort is everything you hoped it to be when booking.All staff at Jivana Resort are extremely polite, hospitable, professional and extremely thoughtful.Adrian and the management team are always very hospitable and were available to make your stay memorable.I personally sent emails to confirm transfers and to notify the management of Jivana Resort that our flight had been delayed and within minutes I received a response of acknowledgement which was pleasing to receive.The poolside villas are lovely, and the King bed is of great quality ensuring a good sleep!The facility was maintained at a very high standard and the pool area, restaurant and common area were impeccable.Jivana Resort is certainly the place to stay in the South Lombok (Kuta) region!From Andrew & Sonia D

The experience when entering into Jivana Resort is everything you hoped it to be when booking. All staff at Jivana Resort are extremely polite, hospitable, professional and extremely thoughtful. Adrian and the management team are always very hospitable and were available to make your stay memorable. I personally sent emails to confirm transfers and to notify the management of Jivana Resort that our flight had been delayed and within minutes I received a response of acknowledgement which was pleasing to receive. The poolside villas are lovely, and the King bed is of great quality ensuring a good sleep! The facility was maintained at a very high standard and the pool area, restaurant and common area were impeccable. Jivana Resort is certainly the place to stay in the South Lombok (Kuta) region! From Andrew & Sonia D

We loved this place. The rooms were lovely, the bed was super comfortable, the whole room was super comfortable and spacious with a huge outdoor bathroom. It’s in a great location. The staff were fantastic and the breakfasts very delicious. We found the pool to be too hot (an Indonesian/humid climate thing?) and the wifi was no good. And yet I’m still giving it a 5 because it’s just that nice and very affordable. Even the linens were excellent.

This was our third time here, we have been living on part time in Lombok since many years and sometimes we take a mini holiday away from every day life. This place is just great in every aspect; very nice staff, good food, great pool area. But the best part are the extremely comfortable beds, pillows and sheets! Makes you want to really relax. We have stayed in several other hotels in Kuta and none of them is even close to this when it comes to comfort and service. We will be back for sure!

This was our third time here, we have been living on part time in Lombok since many years and sometimes we take a mini holiday away from every day life. This place is just great in every aspect; very nice staff, good food, great pool area. But the best part are the extremely comfortable beds, pillows and sheets! Makes you want to really relax. We have stayed in several other hotels in Kuta and none of them is even close to this when it comes to comfort and service. We will be back for sure!

Shower room and toilet is totally outside Feel weird to shower, and shower head was broken , water came out badly. Requested to reception, but nothing changed .Sink drain is bad , once you use water for 30 seconds after you should stop water for a while to let water out of from sink.There is spa in room massage.I did 75 mins massage plus 10 mins free massage Massage lady prepare thing in the room for 20 mins After i signed on the board , i put time 20:40 pm And she finished massage 21;40 pm I asked her is it 60 mins massage or 85 mins massage.She said that my booking was 20:20 pm Then is it no problem? You prepared thing to do massage in the room for 20 mins , is it all included in the massage time..? More funny thing , when i talked like that, she said will give 25% discount, i dont want to get deal with her, but she forced me to sign on the bill, i just took bill and went to reception to complain, receptionist said will check Next day , their answer is same , they will give 25% discount, thats it. There is no customer service at all.This spa price 21% additional for tax.And massage lady didnt wash my feet just touch directly with oil, and touch all my body with same hands. I just arrived and was very tired so asked to get massage immediately, can u guess how i felt dirty, I refused her to touch my face and hair.It was terrible my spa experience ever ..

Shower room and toilet is totally outside Feel weird to shower, and shower head was broken , water came out badly. Requested to reception, but nothing changed . Sink drain is bad , once you use water for 30 seconds after you should stop water for a while to let water out of from sink. There is spa in room massage. I did 75 mins massage plus 10 mins free massage Massage lady prepare thing in the room for 20 mins After i signed on the board , i put time 20:40 pm And she finished massage 21;40 pm I asked her is it 60 mins massage or 85 mins massage. She said that my booking was 20:20 pm Then is it no problem? You prepared thing to do massage in the room for 20 mins , is it all included in the massage time..? More funny thing , when i talked like that, she said will give 25% discount, i dont want to get deal with her, but she forced me to sign on the bill, i just took bill and went to reception to complain, receptionist said will check Next day , their answer is same , they will give 25% discount, thats it. There is no customer service at all. This spa price 21% additional for tax. And massage lady didnt wash my feet just touch directly with oil, and touch all my body with same hands. I just arrived and was very tired so asked to get massage immediately, can u guess how i felt dirty, I refused her to touch my face and hair. It was terrible my spa experience ever ..

The property and room were stunningly beautiful and an oasis in Kuta. The breakfasts were delicious and we appreciated that room service for all dining was included in the costs. The ability to rent scooters on site was a bonus and we appreciated the convenience. Lovely, attentive restaurant and front desk staff

The property and room were stunningly beautiful and an oasis in Kuta. The breakfasts were delicious and we appreciated that room service for all dining was included in the costs.The ability to rent scooters on site was a bonus and we appreciated the convenience. Lovely, attentive restaurant and front desk staff

Very nice and quiet place. The staff was very kind and helpful. We only had some problem with hot water a couple times but it can happen.

Main Street restaurants are accessed by walking down a long unlit lane. I would think not a good idea for solo female travellers.

Lovely room and hotel grounds. Staff very helpful and friendly. The noise was the big problem the amplifiers pushed into distortion and so many times a day, not good. Lombok is a bit run down we searched for nice food on the street but came back to the hotel as the best food, tasty and well presented.

Amazing hotel, good facilities and friendly staff.

My kids loved the koi fish. Entire resort is beautiful . Loved the comfortable beds and linens. Food was excellent and staff very friendly and helpful. One comment - would rather have clothing wardrobe in the room, not in the bathroom area. The humidity made the clothes damp

We had hard time to trace the location of the hotel. Tried to reach the hotel by calling in the number provided in the confirmation, no one answered the call.

Our room was very spacious with very comfortable bed, large lounge area, huge outdoor bathroom and walk in robes but the best feature of this modern resort is the koi fish ponds. Every room has ponds surrounding the patio full of beautiful fish, very easy to just sit, relax and watch the fish

Simply perfect stay at Jivana. We had a pool villa that was stunning. Staff so friendly and helpful. Food delicious. Short walk to Kuta. Would visit again.

This place was amazing. We wandered around Kuta and checked out a couple places after an initial search online and were shocked at what an obvious choice this hotel is. The grounds are immaculately landscaped with pretty koi ponds around the rooms... its like a little oasis in the dusty area of kuta. The breakfast was the best we have had on our entire trip, delicious eggs benny, pancakes and key feature (cappuccino included)! My only feedback for improvement was that they used plastic bottles for providing water.... a lot of other hotels have started using a refillable jug to cut down on plastic waste.

We had an amazing time at Jivana Resort. From the moment we arrived to our farewells the staff were all wonderful, always smiling and ready to assist with anything. The grounds were impeccably kept and the rooms super clean. I look forward to returning soon! PS the location was also fantastic, just a 2 minute walk to the main road.

We had an amazing time at Jivana Resort. From the moment we arrived to our farewells the staff were all wonderful, always smiling and ready to assist with anything. The grounds were impeccably kept and the rooms super clean. I look forward to returning soon! PS the location was also fantastic, just a 2 minute walk to the main road.

A really beautiful place, well thought out and spacious tropical gardens. Abundance of fantastic coi ponds. Outstanding pool with a real sand beach at one end. Restaurant meals are very nice, and reasonably priced. Need to keep the mosquito coils burning in the semi-outdoor bathroom/closet area, to keep them away.

Great place to stay. Central to everything in Kuta. Very helpful and friendly staff. Big recommendation!

Excellent location close to the best beaches in Lombok. Very enjoyable facilities with ample gardens and koi pools. Rooms are cozy and clean, bed is excellent. Very good food at the restaurant. Pool is very relaxing with a bar that runs happy hour until 7:00Points to improve: Food selection at the restaurant is limited. Pricing is fair but having many restaurant options nearby one probably ends up eating out. Also, tourist information at the front desk is limited especially for maps showing points of interest. ( We picked up one map upon our arrival but it was not very informative)Externalities: Loud mosques are all around Kuta area so its unfair to blame the resort. I guess is another tourist experience. Also, some dogs roam free all the way the access road. They are not aggressive but one who is afraid of them should be aware. Recommend you care a stick ( a selfie stick might work) to keep them at bay.

Excellent location close to the best beaches in Lombok. Very enjoyable facilities with ample gardens and koi pools. Rooms are cozy and clean, bed is excellent. Very good food at the restaurant. Pool is very relaxing with a bar that runs happy hour until 7:00 Points to improve: Food selection at the restaurant is limited. Pricing is fair but having many restaurant options nearby one probably ends up eating out. Also, tourist information at the front desk is limited especially for maps showing points of interest. ( We picked up one map upon our arrival but it was not very informative) Externalities: Loud mosques are all around Kuta area so it's unfair to blame the resort. I guess is another tourist experience. Also, some dogs roam free all the way the access road. They are not aggressive but one who is afraid of them should be aware. Recommend you care a stick ( a selfie stick might work) to keep them at bay.

Fantastic hotel with an amazing pool, beautiful gardens and koi karp in surrounding water. Peaceful and relaxing. I highly recommend it.

This is an absolute paradise! We stayed for 3 days and I had to tear myself away from it. Everything was just perfect. Large room and very good bed, beautiful bathroom with shower in the open, the most wonderful pool area with incredible landscaping. Staff are extremely friendly and helpful. I highly recommend it.

Amazing place with amazing service!

It was amazing! Wanted to stay longer! Loved the outdoor bathroom (and tiny frogs) gorgeous, clean, felt close to nature but so modern. Perfect stay.

Apparently the reception did not have my booking which I book via hotel.com Then they found out it's the hotel management which did not inform the reception of my booking. Time wasted for them to reconcile this issue.

Very clean, good location, gorgeous resort