I couldn’t get the room that I supposed to get.

I couldn’t get the room that I supposed to get.

we had an extremely warm welcoming. Tea and snacks were served. We were being showed around the room and how things work in the room. Room are well equipped, clean and tidy. And we like the in-room onsen most.

we had an extremely warm welcoming. Tea and snacks were served. We were being showed around the room and how things work in the room. Room are well equipped, clean and tidy. And we like the in-room onsen most.

Excellent resort set in Serene and calm environment. We experienced onsen for the first time and it was great rejuvenating experience. Staff was super helpful. Only thing is they could improve on is- their food/restaurant option as it is limited. We are vegetarians and found food choice extremely limited. However the manager helped with whatever veg was option was available.

Excellent resort set in Serene and calm environment. We experienced onsen for the first time and it was great rejuvenating experience. Staff was super helpful.Only thing is they could improve on is- their food/restaurant option as it is limited. We are vegetarians and found food choice extremely limited. However the manager helped with whatever veg was option was available.

I can see that the staffs did their best to be kind to customers. It was very much impressive for me. I will stay your hotel again if I have a chance to be in Sapporo. It was a perfect night for me and my wife. Many thanks Kim

We stayed in the Deluxe Japanese Western Style Room with Hot Spring Bath and had a very enjoyable stay. The room was very big, clean and had everything we needed. It was nice to have our own hot spring tub in-room but next time I probably wouldn't need to book a room with private hot spring because the hotel actually has two private hotspring baths on level 6 & 7 which can be booked for free via frontdesk. The hotel itself is huge! I had fun exploring the various public bath areas and relaxation areas (and enjoying their massage chairs!) The also have a cafe which serves free drinks at certain hours. Our booking was including dinner and breakfast. The dinner was a delicious 9 course japanese dinner and breakfast was buffet style with a range of japanese food and standard yogurts, fruits etc. Staff were also friendly and kind. The hotel has a free car park directly across the road and there are various 'touristy' points of interests within walking distance including foot baths, souvenir/convenient shops. I really enjoyed my stay here. It's a great place for a weekend getaway or just somewhere to relax and chill. I would stay here again in a heartbeat.

We stayed in the Deluxe Japanese Western Style Room with Hot Spring Bath and had a very enjoyable stay. The room was very big, clean and had everything we needed. It was nice to have our own hot spring tub in-room but next time I probably wouldn't need to book a room with private hot spring because the hotel actually has two private hotspring baths on level 6 & 7 which can be booked for free via frontdesk. The hotel itself is huge! I had fun exploring the various public bath areas and relaxation areas (and enjoying their massage chairs!) The also have a cafe which serves free drinks at certain hours.Our booking was including dinner and breakfast. The dinner was a delicious 9 course japanese dinner and breakfast was buffet style with a range of japanese food and standard yogurts, fruits etc.Staff were also friendly and kind.The hotel has a free car park directly across the road and there are various 'touristy' points of interests within walking distance including foot baths, souvenir/convenient shops. I really enjoyed my stay here. It's a great place for a weekend getaway or just somewhere to relax and chill. I would stay here again in a heartbeat.

very good, onsen in room, very helpful staff, would come again

Nice and helpful staff , good hotel with good facilities

From the moment we arrived it was a good warm ambience, from the reception staff to the check in staff were trying their best to make us feel welcomed. Despite limited English, they never stop trying to make us comfortable. Kudos to the staff. In fact throughout our stay there, the restaurant staff and onsen staff were equally good. The whole estate was in good clean state. Hardly any spots to nitpick on. Typical Japanese efficiency and hospitality. The dinner was especially elaborate and the staff went through the full distance in explaining each dish that was served to us. We thought it was very thoughtful being foreigners who were not so well versed with Japanese cuisine. Would definitely recommend to anyone who wants to have some private moments in a good quality onsen and relax.

From the moment we arrived it was a good warm ambience, from the reception staff to the check in staff were trying their best to make us feel welcomed. Despite limited English, they never stop trying to make us comfortable. Kudos to the staff. In fact throughout our stay there, the restaurant staff and onsen staff were equally good.The whole estate was in good clean state. Hardly any spots to nitpick on. Typical Japanese efficiency and hospitality. The dinner was especially elaborate and the staff went through the full distance in explaining each dish that was served to us. We thought it was very thoughtful being foreigners who were not so well versed with Japanese cuisine.Would definitely recommend to anyone who wants to have some private moments in a good quality onsen and relax.

Booked on impulse as fitted with trip plans and attracted to relaxing time away and to the private hot spring bath in room. Very relaxing stay, lovely staff, great food. It’s not a buzzing town but a spa facility and somewhere to escape. More spa facilities than I actually used. It’s very pleasant overall and like Japan feels clean and neat, so hope any visitors respect this for others to enjoy. Somehow I ate in the restaurant with private rooms, not sure how this works, but was fine for me and the food and service top class for both breakfast and dinner. There is a shuttle bus from Sapporo Odori metro station, but you need to call the hotel in advance to arrange it, and one of the receptionists can help in English, easier for return leg.