My recent stay at Homewood Suites by Hilton in Warren, Michigan, was unfortunately far from what I had anticipated. I chose this hotel specifically for its pool, as my 12-year-old daughter had been eagerly looking forward to a small birthday pool party with family. However, upon check-in, we were informed that the pool was closed and wouldn't be available for another day or two. To our dismay, further investigation revealed that the pool had been closed since the summer, and this crucial information was not mentioned anywhere on the hotel website. This was particularly disheartening as swimming was the sole request for my daughter's birthday celebration. Despite utilizing the Hilton app, I encountered issues with the wireless room key feature, which was unexpectedly unavailable. The front desk staff, however, were exceptionally helpful throughout my stay, addressing various concerns I had with the room. One of the remotes was missing a battery, which was promptly replaced. The TV in the living room area was unresponsive to the remote, requiring maintenance assistance. The room itself appeared worn down and in dire need of an upgrade. Towels in the kitchen exhibited a yellow tint, and the sofa bed in the living area was broken, though we managed to make it work due to sheer exhaustion. Regrettably, the sleep quality was subpar, marking one of the worst nights I've experienced in a hotel. Furthermore, a disconcerting discovery of a pair of panties under the bed in the main sl

Great hotel

Check out time and breakfast time being extended and a full kitchen was super impressive

The property was clean and welcoming it looks like a five-star hotel this service even overnight was excellent everybody was very helpful

Room was nasty/ couch was sunk in. A lot of pets/hair

Clean, great rooms, staff was extremely friendly and helpful. You’re close to big stores to stock up on food and drinks if needed. Only critique was the swimming pool- looked a bit dirty/old and would benefit from some upgrades/improvements. Kids didn’t mind though- absolutely would stay here again!

While stay was fine, there are two items I want state 1- for a suite, bathroom sink should not be outside. 2- An unfortunate experience happened on 2nd day morning when my son found a bedbug in his bed. While hotel looked clean, we were shocked by this finding. Hope you would do thorough extermination. Thanks.

I did not like the smell of room it gives you feel not good some staff at bathroom not working properly. Phone not working in your room

Didn’t have a full kitchen as advertised and shown in pictures. We had to cancel land book somewhere else at the last minute. Please revise what you advertise! Thanks

The room was nice and comfortable

First time there it was amazing.

Took my money and didn’t get to stay

It was very beautiful and nice

Great stay. Friendly staff. Nice clean facility!

Everyone waa exceptional

Very clean and safe

Guest Services was awesome!!! Well kept property! Can't wait to book again!

We are a travel ice hockey family and travel A LOT. This stay was the absolute BEST experience we have had! The hotel is very clean, stylish, and updated. There is a basketball court outside that the kids enjoyed. The pool and pool area were clean, as was the courtyard - which had lots of comfortable seating and and a fire, and a couple large grills. Breakfast was good! The buffet was clean and fully stocked. The highlights of our stay though all pertain to staff. Staff were friendly, knowledgeable about the area and offered to provide directions and suggestions for restaurants/attractions/local events. Staff were tolerant of our hockey team and designated a conference room for the boys to play/hangout in. Staff were very kind to the team and were interested in how games went, asking for updates on scores, etc! Best suggestions from the front desk: If traveling in the Fall, checkout the local cider mills. Closest one is called Blake’s. Delicious cider, lots of fall activities for the kids. If it’s the week leading up to Halloween, checkout Tillson Street in Romeo. About a 30 min drive from the this hotel. The whole town is decked out for Halloween.

Their needs to be more noise regulation outside the gathering/ party area where music is rather loud. We had to call and complain about that twice. We did like everything else.

The breakfast was nice and lots of space for people to sit. The coffee table was broken when we arrived and also lots of light bulbs missing in the room. The pool area was ok but not maintained. There were used Band-Aids, hair, and trash around the pool. The bathrooms in the pool area was also not clean or sanitary. The emergency phone did not seem to work in the pool area either. We notified an employee of this issues but they were not taken care of.

10 minute wait at desk. Security tried to do the check in. To no avail. Desk clerk came to assist from a hall. Security did check in while desk clerk stood there with an attitude. It appeared I interrupted the two of them in something larger.

Breakfast was good. Mitchel, the front desk guy was the best host we have ever met. Thank you for that great service

We stayed for an anniversary getaway. We definitely complimented the hotel, for the location, price, and quality.

I never got to stay there because they didn’t let me get my keys. Wasted money! I want a refund

We stayed here for a night for a fun time away from home with the kids. The important things for me were a good pool and breakfast and this hotel delivered. The pool was excellent and the breakfast was also very good. Our room was clean and had everything we needed. The staff was also very friendly and helpful. I would not hesitate to stay here again.

The front desk person was rude and not accommodating at all. I was not allowed to pay for my room with the debit card that I reserved the room with. I was told … it was the Manager’s decision but I didn’t meeet a manager. The property was beautiful. The atmosphere was cold and unwelcoming. I have never had an experience like this. Needless to say… my family and I will not patronize this establishment in the future.

Breakfast was excellent, staffs were overall nice, amenities were good. The beds and pillows were too soft for our liking. Weekend night they must have a group of teens that were making very loud noises and screaming for a few hours till past midnight and we couldn’t really sleep. It was very loud. Other than that we had a good stay.

Amazing Experience!

Sarah checked up in, made sure we had everything we needed and communicared with us everytime we went out and returned. She was very friendly and helpful. Mitchell was working in the breakfast area one morning when there was a large group if people. Not only was he working really hard to make the food remained filled, he found a Christmas movie for the family. The breakfast bar was well stocked. Both of these staff members were outstanding.

Easy access to parking lot. Location

Overall the facility and staff were amazing! I've stayed at the fairly new property 3 times. However this stay the pool chlorine levels were extremely high to the point you could smell it from the lobby. Additionally so much so it burned my child's throat and caused severe damage to her hair. She lost 40% of her hair due to high levels of chlorine. For a 12 year old that can be traumatic. The undergarment was discolored as if soaked in pure bleach. I understand wanting to take precaution during Covid but these actions were excessive.

The whole stay was great. The employees were friendly, the hotel wss clean. The only downfall was that the pool seemed to have too much chemicals in it. Still a great stay.