They say they are a 5 star property, but I would rate it as a 4 star property. The price of SAR2500 per night for a Superior (standard) room indicates it is a 5 star. However there was no bellman upon arrival, the mini bar is empty (they say you can call if you need something, in my book that is room service), no turn down service done, so these are all 5 star hotel requirements. A manager told me they don't do all this, only for the executive suits, what I find strange as my room is in the same 5 star hotel. In the room I couldn't get my own internet, as it seems blocked, therefore needed to use the hotel internet, well that was under maintenance. When it did work I could start scanning all the QR codes they have as there are no information booklets for anything anymore. After scanning the menu I ordered room service and wanted the mixed grill, they told me it was not on the menu. Seems the menu you get after scanning the QR code from the TV is not the correct menu. They explained the menu through the phone and I ordered.After eating my dinner I asked if they can take it out of my room wile I was away for 3 hours. When I came back late at night, the dinner was still in my room. The mattress is not bad, but certainly not what I experience in other 5 star hotels. All in all not a bad hotel, staff was very friendly and it was clean. Just the entire price / quality ratio is wrong and the fact they call themselves 5 star. Looking for an expansive 4 star hotel, you just found it.

It’s a convenient comfortable room !

During my check in at 4pm I had to wait for over 30 minutes as they didn't have a room available, then I waited further 15 minutes as they "apparently" needed to upgrade my room. No one communicated this to me, and the staff at the front desk were not interested in customer service or satisfaction! In addition, there is no taxis which come to the hotel, so the only choice is Uber.

Overall the place was below average: - the toothpaste I have received inside the box was used before! - The Air Conditions keep turning off in the night, I had to open it each time because its seems there is an issue in the switch. - The coffee meachine was not working. - The gym was the worst ever, no Water bottle inside, the dreasing room was dirty and not organized, the lockers not working, and I have found towels in the floor!! Not recommended place for a stay. The only good thing about the place is that you will have a microwave in your room, which is helpful if you are traveling.

Overall the place was below average:- the toothpaste I have received inside the box was used before!- The Air Conditions keep turning off in the night, I had to open it each time because its seems there is an issue in the switch.- The coffee meachine was not working.- The gym was the worst ever, no Water bottle inside, the dreasing room was dirty and not organized, the lockers not working, and I have found towels in the floor!!Not recommended place for a stay. The only good thing about the place is that you will have a microwave in your room, which is helpful if you are traveling.

The service is impeccable! The staff is beyond helpful and caring — love this place!

The service is the best - from the front desk staff to the housekeeping and restaurant — everyone is kind. The property is clean and quiet and being in the DQ is perfect with access to a small Tamimi and several restaurants and a spa! Can’t go wrong here — and you can cook in the room! Perfect!

I rarely write reviews. My stay has to be exceptional or very poor. This time my experience was very poor. In January, the nights can be really cold in Riyadh. As I found that my room was too cold, I requested the staff to bring a mobile heater in my room (central heating does not exist in the Gulf). After several hours and several delaying tactics (e.g. sending a technician in room to set the A.C. or telling me that they are looking for a room with a heater), I finally understood that they do not have mobile heaters. The following nights they brought an extra blanket but it was too late I had gotten sick already. I never managed to speak with a Manager despite my complaints and requests. Very very frustrating, specially considering the price I paid: ± 400USD/night ... Another point : the room was not yet cleaned at 17:30. Not what you expect from a Radisson Blu. Avoid until they properly train and manage their staff.