The property was b

You must stay at this hotel if you visit Puebla. The staff is truly incredible and made our time at the hotel. Everything was better than expected and we will definitely be coming back! The location, the room, the rooftop, everything was so beautiful and clean! Thank you again!!

Beautiful hotel…much attention to detail!

A fantastic hotel with a lovely rooftop terrace.

Amazing stay

The hotel was beautiful, clean, and in a great location close to all the sights. My stay was close to perfect except for one issue, which is not under the hotel's control. Every morning from 7-9am a very loud recording of toad sounds was played every 30 minutes or so and would make it impossible to sleep in. I booked the hotel to get a much needed restful sleep and was disappointed to be woken up like this during my stay. I know this is not the hotel's fault however I am sure other folks would want to know about this before booking.

Great experience, a lovely room

Everything is with walking distance, very safe to walk around, everyone is super friendly. Hotel staff were beyond knowledgeable and helpful.

Very nice and modern hotel; great location and an exceptional customer service.

So close to the downtown, beautiful park and churches so much historic Places to see.

Upscale and high tech. Controls for everything in a control panel resembling an i pad.

We really enjoyed our staying at the hotel

The staff was great all around.

Staff were excellent, hotel was great !

We were celebrating our 25th wedding anniversary. We chose that hotel, because it looks pretty, rooms look fancy and full of modern technology. Airconditioner and pool. When you look closer a lot of problems arise. Bidet has remote control.Push of the button would do what button says, nope... you can push the buttons all day, nothing is going to work.The shower drains very slow and you always standing in the sopy dirty water. The linens are good, the bunch of different pillows on the bed, but none was comfortable. The bed looks like it would be an awesome bed, but unfortunately it's not. The bed is just ok. It's very hot in Puebla for the last week. We were exciting to celebrate in airconditionered room. Room has fancy climate system shows that you can make your room very cold, but in reality it never goes lower than 22С/ 72 F .We planned to go to the pool at 9 am, when it opens, to catch a cooler part of the day. At 9:00 am pool was dirty with hair and milky water. The maintenance said 5 min. At 9:10 nothing changed and how could it? The pool was very dirty! We knew it's going to take whole lot more than even 30 min or an hour, so we left. As we were leaving the maintenance guy again says to wait 5 min lol. They give you 2 coffee pods and additional pod is $1.75. We didn't ask for special treatment, but for good service we paid for. We didn't get it.At the check out they asked to wait for them to check if we took anything from the room. Find another hotey to stay in Puebla

Great staff. Ver comfortable accommodations. Great location

Great hotel in perfect location Rooms really big and beautifully decorated. Friendly staff. Loved the roof top deck. Highly recommend this hotel

I absolutely loved this hotel. It is very modern with tons of thoughtful details. The beds were comfy, the nest system very easy to use with one tablet to control everything in the room, the lights, tv, blinds and temperature. We had a bathtub! A beautiful standalone bathtub and a shower, a huge shower! Oh and the toilet…it was automatic and heated! We spent an afternoon in the gorgeous heated pool, what a delight. The sparkling tiles, the views, I wished we could stay longer! The staff were beyond accommodating, super friendly and sincerely interested in making our stay the best ever and they did! It truly was one of the best hotel experiences I have ever had and I have been to 48 countries so I’ve stayed in a few hotels!

The rooms were extremely well appointed. All rooms had different decor. Ultra modern design. The front desk three girls and the security fellow were amazingly helpful. They went above and beyond their normal duties to help us. The view from the roof top restaurant was amazing. We did not use the beautiful pool or hot tub.

Location is excellent in the historic area. Staff were very helpful.

The staff was very helpful and accommodating. Other room was immaculately clean. Occasionally the hallway would smell like cigarette smoke..not sure if it was another guest staying in the same hallways. Otherwise, everything was perfect. We highly recommend spending time on the rooftop pool.

Fantastic facilities with excellent customer service. Extremely luxurious hotel not far from the zócalo. I will definitely stay here again.

Fantastic facilities with excellent customer service. Extremely luxurious hotel not far from the zócalo. I will definitely stay here again.

We stayed in room 103 for four nights which was amazing. Huge room with great modern features and huge windows/doors with Juliet balconies. All staff members were very helpful, including their cleaning ladies and security guard. The hotel is also in a great part of town next to restaurants and the weekend antique flea markets that set up right outside. However it can be a little loud starting at 7am on Saturday and Sunday’s but worth the noise to be in that location. Everything was very clean and the rooftop pool was an added bonus. Can’t wait to return.

We stayed in room 103 for four nights which was amazing. Huge room with great modern features and huge windows/doors with Juliet balconies. All staff members were very helpful, including their cleaning ladies and security guard. The hotel is also in a great part of town next to restaurants and the weekend antique flea markets that set up right outside. However it can be a little loud starting at 7am on Saturday and Sunday’s but worth the noise to be in that location. Everything was very clean and the rooftop pool was an added bonus. Can’t wait to return.

Such an amazing "true" boutique hotel which has beautifully decorated rooms, modern conveniences, giant bathrooms with amazing showers, great architecture, nice staff, rooftop pool with amazing views, only blocks to major sites and next door to artisan market and one of Puebla's most charming streets. I would recommend to anyone.

Such an amazing "true" boutique hotel which has beautifully decorated rooms, modern conveniences, giant bathrooms with amazing showers, great architecture, nice staff, rooftop pool with amazing views, only blocks to major sites and next door to artisan market and one of Puebla's most charming streets. I would recommend to anyone.

Beautiful and creative interior design, the rooftop pool was beautiful and warm! Very attentive and helpful staff with high end service!