Close to Nijjo castle convenient to public transport. Kyoto has lots of areas to see and explore well worth visiting.

No option to hold luggage upon checkout. I accidentally booked a smoking room (my fault) so be careful when booking.

Room looked clean at first, but once i took a closer look at the bed, i found stains on the bed covers, bathroom was very small for a normal size person, and front desk staff was almost never at the front desk.

Excellent staff and room

The staff that I met was really kind.

Good

The room was filthy, we booked a non smoking room and there was an ashtray in the room and the entire floor reeked like smoke. Checked for items under the bed before leaving and there were several inches of dust, dirt and hair etc… gross. Bed spread had stains.

There was no Front Desk available for help/inquiries. Overpriced for the room and location. The view from the Room wasn’t appealing at all. No available amenities, such as (Laundry, Spa, Dining Area) Overall 2/10 Experience When a customer pays for above average room expenses, it is unacceptable to find 0 help from Front Desk. Also, location is way too far from any major stations for transportation. Also Room View was very unappealing. No amenities like Laundry, Dining Area, or Spa, for that price, is also extremely disappointing. This experience actually felt like a ghost hotel, with nobody around. The only reason this rating isn’t 1/10, was because housekeeping did a pretty good job, and the bathroom’s had most of what you needed