A/C controls were difficult to understand. Room service was hidden under some nondescript tab on the TV, and even then we had to go to a website on our laptop to find the menu. Also, regarding the TV… to watch any streamers, one has to go through your own devices. That was hard to figure out and we gave up. The pillows were horrid... small, flat, and with very low quality cases/sheets. They needed to supply an extra blanket in the room. There was only one robe, when clearly two people were staying there. The sink clogged and thus drained very slowly. It was difficult to get the shower to stop dripping. You can’t use the refrigerator for your own things without incurring a charge. Overnight parking is WAY too expensive. The room keys worked sometimes, sometimes didn’t… for the room door and the elevator

Great location and close to it all.

Hotel is in a great area and lots of excellent dining options within walking distance (recommend Pecan Lodge and Revolver Tacos). Hotel has excellent facilities, friendly front desk staff and very comfortable beds. The negatives: the area is extremely noisy on Friday/ Saturday nights such that we had to move rooms. Had breakfast one day in the hotel but the whole service was a bit faulty towers: made to sit by bar to wait despite several empty tables, long wait for coffee, food order incorrect. Would probably stay elsewhere next time in Dallas due to the noise issue.

It is incredibly expensive, to be so Noisy. My wife got no sleep It is very cumbersome to Stream movies, where other hotels make it very easy. We will not stay here again

I wanted to do a staycation for my 40th birthday. My requirement was a huge bathtub. I called the property directly to run through a list of questions and spoke to Naomi who was so thoughtful and friendly with her responses so I was able to book the room in confidence. Upon check in, we were put in a preferred room on a higher floor and had a sweet note and a few little treats from the hotel. The room was very NYC luxe and the bathtub was basically out of my dreams. It was a great stay! This hotel is in the heart of Deep Ellum on a major street so do factor that in when booking. It can get loud but they do provide you with earplugs. Naomi went above and beyond to make sure we had a great stay and was able to allow for a late checkout as well. I really want to thank her for making my birthday staycation super special!

Went with a friend for a staycation. Check in was so easy and the front desk employees were super friendly. The hotel itself was beautiful. The room was a good size and the bed was SO comfy! The bar was cozy, happy hour prices were good and the food was delicious. And as always, pets stay free.

We loved this hotel and would absolutely stay again. From the moment we drove up, we had excellent service. The valet was friendly and professional, as well as the staff when checking in. We received a complimentary welcome drink which was unexpected and fun too. The vibe and atmosphere was chic and on point. The property was very clean which I appreciated, including the pool and pool bathroom. The room was pristine and they had some yummy options inside for purchase as well as a loaded fridge for purchase. The room was beautiful. We chose a room with a bathtub and loved that they included bath salts to soak in. It is a very noisy area of course and it was great they included ear plugs. I also loved how so much was walkable. The bed and pillows were very comfortable too. The bed was firm with some light cushion and plenty of fluffy soft pillows. Due to the location, there is a lot of noise outside, so be aware if this if you’re looking for a quiet pool. We only spent about an hour or so at the pool and ordered a burger with truffle fries and it was AMAZING! I don’t like sweet pickles but wow they were perfect on that burger. Thank you all for an amazing stay!

Came un for a concert your valet service was great