For the most part the stay was fine. Rooms were not cleaned enough, dirt, hair and extra trash on floor where you don’t look or pay attention to. Dusting certain piece of furniture in room needed to be done. Most hotel employees were not too helpful with giving info to guest. Info you need to know too. A incident happened in restaurant/bar while I was eating and it was very disturbing and not handle properly. But definitely thought Valer was on top of it the whole time that I needed them.

We were about 3 hours early for check in. Our room was ready and we were charged $40 for early check-in In 60 years of traveling I have never been charged for early check in. The hotel was practically empty. There had been a flood from the 3rd floor down. Restaurant was closed, Very inconvenient. Only one elevator was working \. Luckily there were very few guests. We were told by other guests that they had been notified of the issue and given an opportunity to change their reservation. we were not extended that courtesy. We would have chosen the Hilton across the street. For the entire stay there were loud fans all over the lobby. Base boards were removed and laying on the floor. It was a construction zone. On the last day the one remaining elevator was out of order. My 70 year old husband had to carry our luggage down 4 flights of stairs. There was never a manager available. Very disappointing stay.

Excellent check-in experience. Eboni and her Staff were very accommodating, offered helpful local fare recommendations and were responsive when assistance was required. I really love the decor throughout. The lobby is a vibe and im sure can be a fun, trendy atmosphere for cocktails with friends or soon-to-be friends when their an event in town or at the adjacent baseball venue. Excellent proximity to Beale Street. No concerns with personal safety while walking the couple short blocks during the day and at night.

The room had a weird cologne smell. Housekeeping turned the room and there was no body wash, no tissues, and little conditioner. There was also a dirty rug with a sticky spot.

Overall stay was good

High on hospitality. Great service from the employees at the hotel. Linens were crisp and clean. Bed was comfortable. Unfortunately the city was FILTHY. Garbage in the streets and a general grubbiness. The city needs to clean up, and it could be a gem! The streets outside smelled of human urine. (Not in the hotel’s control) Had some maintenance issues but they were met with good attitudes and care from the staff. Would stay again, as it is a common stop/stay over on our way to see family.

Great hotel. Clean and friendly staff.

The staff was very attentive and caring.

Property was nice and convenient! The staff was lovely and our room was pleasant. Comfy bed and bathroom was clean and really nice.

It was nice

Good modern hotel. Valet guys were great. Always happy to see you and willing to give advice on the area. Location was good and within easy reach of Beale St.

Price of the Valet Parking

Probably the worst hotel I have stayed in in over 20 years of travelling to the USa. We do road trips 6weeks a year and stay 1-3 nights at different locations so to say this is the worst. It was dirty, mould on the air con, cupboards hands n off or no cupboards at all floor all ripped up. Pool was dirty, the lobby was like something out of the tower of terror. Avoid at all costs I have stayed in a motel6 that is better

It was perfect for the one night we stayed there. Very clean and up to date. Good location for the center of downtown.

Great location.

The staff was very friendly and courteous.

Excellent hotel! Friendly staff and very comfy beds!

Expedia ratings and reviews of this hotel was higher than other ratings on other sites online. If I saw some of the other ratings and reviews, I would not have selected this hotel.

Nice place

Building and room was nice.

The facility smelled like there pipes need to be pumped from they septic tank. The room wouldn’t cool down. It was on 64 wouldn’t go lower wouldn’t go on high for the fan! I was miserable in the room cause I have heat strokes so I didn’t sleep well at all! And there’s no microwave & no they will not warm your food up for you. The night desk guy was very nonchalant & unhelpful. I loved EBONI @ front desk & the Manager!!! They made me feel like I’m Fam!!! And Eboni suggested a drink that I’m in love with BLUES CITY

This was a great stay.

Place is little off of Beale and across the street from the Redbirds Ballpark. Rock and Roll theme of the hotel was nice. Staff were super friendly. Surrounding area is wild. It’s Memphis. Good times.

The room was nicely outfitted but poorly kept. Only 1 towel and 1 hanger on arrival. The supplied soap, shampoo and conditioner were all missing. I went to the front desk to ask for more towels and to have the soap items and hangers. The csr acting like it an was inconvenience to him. The soap and towels arrived. The hangers never came. House keeping never came the second day to freshen up the room, had to ask again and again. Seems to have a lazy housekeeping staff

Walkable to areas of interest

The only thing I didn't like was what they charged for parking, over 40.00 and then your tips for valet.

Valet and front desk team members were excellent

Stayed with family for three nights. Great location in downtown Memphis, our room was comfortable with good amenities. Staff was either exceptional or very disengaged - we had a very uneven experience in that area, but overall it was fine. Would recommend this hotel to anyone staying in downtown Memphis.

I recently stayed at this fantastic hotel after a long flight. The receptionist's swift problem-solving skills were truly impressive, ensuring a smooth check-in experience. The curfew restaurant was absolutely delicious, and my compliments to the talented kitchen staff who made every meal a delight. The hotel's location was ideal, making it easily accessible, and the security measures were top-notch, providing peace of mind throughout my stay. A heartfelt thank you to the entire team for their excellent service and hospitality. I LOVE MEMPHIS

This is an in-city property, near the state capital complex and about 4 walkable blocks from the action on Broadway. It is older, the room was clean though small and a little tight. Barn doors on bathroom. Parking is valet only and very congested. Elevator is accessible only in parking garage, no bell staff and tiny awkward luggage carts made unloading onerous. A nice small bar is on property with a good bartender and there is a pizza joint right next door. Breakfast buffet is nice though the room is small for the volume of guests. Really good coffee.

Restaurant was over-priced with very limited options. Impossible to sleep at night with constant LOUD!!! traffic noise. Front desk was no help and responded with, "Yeah, you're in downtown Memphis. It will last until at least 3 am." Beds had hardware sticking out a foot past the edge of the mattresses, so it became a tripping hazard and injured the shins of 2 in our party. The pillows have zero support, so more discomfort on top of the noise. And lastly, the A/C started making a loud grinding sound around 3:30am (just as the road traffic just started to dissipate). We had to turn the A/C off to make the noise stop and it was in July....so nobody slept at all and everyone was miserable the following day. Consider yourself warned.

Everyone there was so friendly and helpful! We will definitely stay there again! It was our first time in Memphis and loved it! Valet sevice is worth it also!