Friendly staff Awesome ocean views and complimentary transpiration

While the property was beautiful and the staff was great. This is definitely not a family friendly or wheelchair/stroller accessible hotel. While they do pride themselves on being Ecco friendly, they really should let it be known that there is no air conditioning throughout the entire hotel except for the rooms; With the heat and humidity this was a huge issue for our family. Also the choice of dining severely lacked. We appreciate the location of the hotel and the great service from the staff but this will be our last stay with an Andaz hotel.

We stayed for 2 weeks with two kids 11 and 13 yo. It was our fist trip to Hawaii, and we’re so happy to stay in beautiful Andaz. We visited all neighboring hotels for lunch/dinner, and came to the conclusion that Andaz is the best - great balance of comfort, quietness, and nice choice of activities (awesome snorkeling, playground , many pools, live music). The best beach, cosy and calm before noon for swimming, and choppy afternoon for boogie boarding. Special thanks for every member of the Andaz team - you’re so friendly, professional, and helpful. it was a pleasure to be your guests!

Great place to stay, complementary rides from Andez

We will stay at andaz again next time.

Amazing area and staff was so helpful

Wonderful property and views. Valet service only $50. Close to restaurants.

Of the many properties in Wailea, Andaz felt more elite, smaller, in a good way, and had a friendly staff who focused on the relaxation and escape that their guests hoped for on their island holiday. Five stars all around, we are already looking forward to our next vacation at Andaz in this tropical paradise.

Too many steps to access the pool and beach. Not ideal with young kids or pregnant.

Absolutely loved our stay at the Andaz!!! One thing we did not enjoy was that it was $50/day for parking which we were not expecting. Breakfast was also $50/day (per person) along with a $50/day resort fee. Seemed like there wasn't much included in the price of the hotel. Overall, a stunning hotel and great service but we will these prices were a little more clear when booking.

It was very nice. Not really a place for children though they are allowed. Short walk to the pools and beach. Did not like having a $900 hold placed on my card. Caused my bank to lock me out of my debit card.

Very family friendly! We loved being able to walk to beach and explore or hang out by one many different pools. Service was overall pretty great with exception of one breakfast server. Didn’t distract from a fabulous time on the property! P.S. We loved the Ohana Lounge for our last day. After we checked out we could hang out by the pool and had a place to shower before driving to airport for a red-eye flight.

Love the hotel for the beach and staff.

It was very nice. The food was fantastic. Chicken katsu delicious. Clean, comfortable. I really appreciated the early check in.i would definitely return.

Wonderful place! Awesome! Beds! Breakfast Buffett is AMAZING!! After that foo was way overpriced for quality. But many restaurants around hotel to eat that were wonderful.

Great contemporary property. Pools have great views of the ocean.

Excellent resort

Room and property was great. Staff fiendly except for concierge, who did not explain about included activities.

Sat down at the table to order drinks and food near the bar area tables and server never came. We got up after 20 min. Also spa services were booked so couldn’t utilize any of that. It was cold and rainy during our stay and the room was freezing.

Lovely staff very happy with the resort

Over rated, only one jacuzzi, always busy . We only use it for 10 minutes during whole staying.

I wouldn’t recommend this resort to anyone. There are places in the exact same area for much, much better overall value. We booked Andaz for our honeymoon and made multiple calls to ensure they knew why we were staying there. Learned my parents called the day before our arrival to have champagne waiting for us too. Not only was the champagne not there but not even a single word was mentioned about our honeymoon the entire time there. They canceled our $700 luau on property a week prior with no call to provide a refund or help booking somewhere else. Then their “mixology class” is just talking and watching a bartender make drinks that you don’t choose. Thought we would be physically making the drinks while the bar tender instructed us. The name should be changed to “mixology show”. For nearly $1,400 a night with taxes and mandatory valet it was extremely disappointed.

Amazing food!

Loved it

Phenomenal stay at Andaz - went for a medical conference and it was clean, quiet, spacious, friendly staff and comfortable for a family with kids of all ages

I wanted to love this property, however, it was a disappointment. The only people that were kind and hospitable were the valet. The front desk did not care about hospitality, nor decency. We booked with the andazbabymoon promo code, available on the Hyatt website for our stay. My husband called ahead to make sure they knew that was important to me a few weeks before and to confirm the room would have a tub. We booked the room specifically for that amenity and paid an additional 147$ a night for it. When we arrived they gave us a dirty run down room, the bed was a rock and it only had a shower with soap and hair all over in it. We asked them to move us rooms and they refused. We asked them to at least move us to the room we booked for and they said they were all unavailable because they were all booked or being renovated. I felt very socially profiled based on comments that were made, we are an upper middle class family, we stay in resorts regularly but this was our first Hawaii experience and it was awful at the andaz. The four seasons had more activities and dinner options as well as better hospitality for just attending their events. The concierge was rude and acted like we wasted her time by wanting to book excursions and she booked our spa visit at a time that removed the ability to take advantage of the spa amenities, the spa rectified. The island is amazing the people off of the resort were wonderful. I would never stay at the andaz again or recommend them to anyone.

Andaz was one of the best resorts I’ve stayed at. All the staff was welcoming and everything was clean and amenities were amazing! Perfect place for our babymoon.

3/5 ain’t so bad! Pros: Wonderfully nestled in the flowing Wailea area, the Andaz is a gem of a hotel. The architecture is modern. The space is grand. The grounds are spacious. The gardens are meticulously manicured. It’s a beautiful place to be. Rooms are nice and clean. Modern. Complimentary snacks and water is a nice touch. Views are spectacular. Cons: No breakfast. At the price you pay, breakfast should be complimentary. Parking, I understand should cost something, but $98 a day is too steep ($50 resort fee, $48 parking fee). What makes matters worse is that Valets seem to expect a tip every time they drive your car 50 yards. One valet actually insisted I Venmo them - how unbecoming. Room design, the door leading to the bathroom kept banging into the front door. Annoying. Electronic shade - a nice touch, but an inconvenience since there’s a balcony, so if you want to access the balcony you need to wait 10 seconds for the shade to roll up. Concierge - I asked if there was an upgrade room possibility. I was offered two options $400/night extra or $150 extra per night. I countered and said if they could lower the $150/night to $75-85, I’d do it. The concierge never got back to me. Sad. Also, when I was checking in, they took my CC but never told me what they were charging as a deposit. I had to call down and find out. Overall: A beautiful place to be, but be ready to be price gouged. Would consider going back, but would need to get the room with bfast.

We just stayed from august 26-sept 1. Many people canceled trips to Maui during that time period so maybe we were very spoiled by all the great service and quiet atmosphere. The resort itself is beautiful and clean and full of helpful, laid back and happy people. My only complaint is the usual buffet breakfast was not available due to the staff not being able to keep up with the demands of making everything at this time. The breakfast was still amazing, just a little bit limited.

Great service every day. Friendly staff, beautiful resort, great dining. Could not as for anything more.

Staff was lovely! Food & drinks were great.

Spectacular property. Great facilities.