I was disappointed that my room wasn't ready at the time of check in. I was told that I would recieve a text stating the room was ready. That didn't happen until we had already checked in, hours later. I was also disappointed that my room didn't have a microwave, and that the elevators were glitchy. Asside from those few things, the stay was quite enjoyable.

Terrible experience overall- check in was at 3 PM and wasn’t able to get into a room until after 4 PM because there were no clean rooms available. Finally got one that wasn’t what I reserved. Got woke up at 8 AM the next morning by housekeeping who had an attitude with us when she learned we weren’t checking out for a few hours. Room had no extras at all, definitely bare bones and good if all you need is a place to sleep.

The hotel was fairly nice but they were definitely understaffed; the night desk clerk was covering the desk, the bar, and was cooking food. He was doing his best but he could not keep up with the handful of patrons who came to the lobby while I was at The Placery. The service received was good but inefficient.

I was only here for one night but the check-in and check-out was very smooth and easy. The young man at the counter was very pleasant, competent and knowledgeable about the surrounding area. There are many good restaurants to choose from close by. And tons of shopping! I recommend staying here.

It was amazing very clean and front seat was very polite and helpful check in was real easy family loved it there was space for all 6 of us comfortably

bugs in the rooms

Excellent! Great staff and very clean.

Went just for 1 night. Had to wait after the 3pm check in due to housekeeping being late. Room was clean, shower was great, breakfast was decent. Didn't know they had free shuttle to the venue, that was awesome. Would stay again, great for the price.

First room didn't have trash cans, working lights or working tv. Moved us to another room that had ants.

Initially i was given a room where bathroom lock was missing. Later they assigned another room where bathroom lock was not working. We was tired of shifting room n stayed within same room. They should check whether room is in good condition or not before assigning. Very poor quality. I sent email of the issue but no response received. The same issues in hyatt place that i reserved in jersey city. Bathroom flush was not working for 3 days and we were required to adjust in other room. I don't recommend hyatt place to anyone.

Great room, great service. Shuttle took us to the amphitheater and picked us up quickly.

This hotel is one of the best I have stayed at in a while. We had a shuttle to the venue for our concert and everyone was so friendly and helpful. Our room was beautiful, modern and clean! No question in my mind. We will stay here again for our next concert

Good value

We had to wait for over an hour and half after check in time before we could get our two rooms. One of the rooms had AC trouble and a non technical person was sent to figure out the issue with someone else over the phone. The AC was very loud and either provided very cold or hot air when I tried to adjust the thermostat. After one night of this we got another room which we found out the next day had ants. Someone came and sprayed and was suggesting that this was somewhat normal when it rains. The breakfast was subpar and several of the utensils had dried up food. We spent seven days and for about four days only one of two elevators worked. The working elevator would always take us up from the second floor to the sixth before going down to the lobby level so after a while I just took the stairs. I requested a day’s credit for our suffering and was told that since we booked via Expedia they couldn’t do that. I would need to discuss with Expedia. I’m never booking via Expedia again. Staff was friendly but the overall Hyatt experience was disappointing.

Great place to lay your head down after a show just up the hill. Close to good eats and fun entertainment

Good place!

The property is close to couple of shopping malls, North point Mall being the main . It has good stores in walking distance

Like the updates. Breakfast was good and very convenient to pretty much anything you'd need

Broken elevator and terrible breakfast. Would not stay there again!

Everything good, but elevator had issues 2 of the days of our stay.

Great place great location

Check in was an absolute joke. Arrived at 345pm and was immediately told that there were no rooms available. We had just driven 3 hours to get there. They said maybe in 15 to 20 minutes. Sat in lounge area for 1 hour and 30 minutes before a room was finally available. Some of the staff seemed like they lacked any genuine concern.

My stay was decent. The room that I stayed in was spacious. The issues I really had were that only one elevator was working and it made it very difficult to get down to the first level, the pool was dirty and there is no laundry room at the hotel. The breakfast was OK, but definitely no frills no thrills.

We recently stayed at a different hyatt and they were always giving us free water bottles. I loved that. I would highly recommend. Otherwise it was a great stay.

One elevator down at all times. The 2nd slow as molasses. Breakfast selection very limited. Front desk staff was very good

The ladder in the pool was broken. It should be fixed before someone gets hurt. Otherwise everything else is very nice. The front desk staff was amazing.

We had to change rooms due to ants in the shower and on the sink and crawling on carpet. Bad experience

Great hotel

personally i would never go to this hotel again. the bed was squeky and very soft.pillows very hard. the bathroom was extremely small with the door allmost impossible to close. and the breakfast was beyond horrible!!!!!!!!!!!!!!!!! i tried but just could not eat any of the offerings.and all coffee tanks were removed at the end of breakfast-nothing during the day .

Wonderful stay

Had to end stay early due to family emergency. When contacting the property they told us we’d be able to get a refund for the unused nights. However a few days later the request ended up getting denied. Staff was friendly, area around the hotel is convenient, but we felt uncomfortable there.

Great customer service Clean