Good!

Due to an emergency on Friday, we weren't able to make it to Gilroy, tried calling hotel and no answer. Then we went to check in Saturday night, 2 rooms, 2 nights. Friday and Saturday. To be told they had no rooms. Everything was taken. I explained iwas supposed to be ther Friday but do to an emergency was able to make it until now Saturday night. So after 45 minutes he found one reservation but only 1 room. But i pre paid threw Hotels. Com and he said that it was just for Friday and i didn't make it. But some how he founr one rooms reservation but not a second. With my daughter 2 babies under the age of 2 and only one room. She took that room but my wife and self having to find another hotel at 1130 pm. After prepaying for rooms on Hotels.com. but some how the hotel didn't get the reservation or they sold our rooms. I showed the man at front desk my itinerary and recipe and he said I'd have to take it up with hotels.com or take them to small claims court. I thought the purpose of using hotels.com was to simplify and guarantee your check in hassle free.

After a few less than satisfactory experiences with other hotels during our trip, we arrived and found this one to be heavenly. They had everything in the room we could need, were friendly and helpful, and we really appreciated the clean, quiet, comfortable room!

Breakfast is falsely stated. They have 1 type of pastry and coffee if you get there in time and orange juice. This does not constitute breakfast in my eyes. Back side of property looks a little shady. Washers and dryers are never opened due to people who aren't customers using them all the time. Other than that the rooms are clean and roomy and management is nice

First room door did not work, my daughter almost hurt her hand trying to close it, TV didnt work, Boyfriend went to office which second room was given, 1 towel had a knot of hair, Morning lady in office was rude saying that tgere was no coffee or juice or ANYTHiNG left,

Terrible service by check in and check out staff. They “put my card on file” and the attendant ran my card without my permission. The morning staff refused to add another night to the room over the phone even though they had all my info “on file” woke my 8month old daughter up 3 times. Ohh and we checked in at 4am. No care or consideration for a traveling family and a local member of the community’s

Affordable clean and great customer service would stay again

This motel was very clean and quiet. Easy freeway access and good and gas right there. I’ll stay here again.

Clean affordable convenient would stay there again

A nice, clean stay - good value for the price.

No breakfast. The hot tub was really duty.

The floor was dirty had to call front desk to have maid come back and clean floor not to mention seen a roach, I would have left with my family if we didn’t have to be at a funeral so early the next day not very many options in Gilroy the surrounding area we needed to be in for the services didn’t take pictures but my family men did they may be posting a review as well ….

Great stay in Gilroy. Definitely will ne back

It was ok for the price but they need to replace the beds and the lights in the bathroom were not working

Upon check in we found food in the fridge from the previous guest and the bathroom was not too clean. The pool was closed due to unsafe conditions. The new room they gave us had stained furniture and was gross.

Pool dirty

The desk person was wonderful. She saw I was using a cane and changed my assigned room to one that was more accessible to the parking area. This was her initiative, not my request.

Good Customer Service

It was last minute stay and it was nice all staff and owner did awesome !

They called me at 10:00 pm to let me know they they have no rooms available after they confirm and received my payment now I have to go through all the process for reimbursement Poor customer service and no professionalism

Quiet and nearby shopping.

Nice size room

It was just not a comfortable situation theu charged me for my towels customer service was awful

They are just awfuli used the wash cloth to wash my face and got charged 20$ for the wash cloth thst was already stained in the dirst place

Stopped by before going to Fanime. Convenient location, not far from San Jose. Affordable option and conveniently accessible.

Good safe place. Nice

Always convenient using app / location

Excellent Customer Service the employees always go the extra mile. Very clean and well managed

It was priced right, clean, and the room was updated

Good

The stay was very. very good, more than expected. The hotel staff were friendly and accomodating.

Our stay here wsd aeesome. Quiet and friendly. It is located just off an intersection which made it a bit diffucukt to drive into the complex. The rooms wss better than i anticipated for being in Gilroy. My only issue was the pillows, which were small and hard as a rock! Employees were very gracious