Modern and clean

The room was nice, good sized, and comfortable. The hotel was quiet and safe. The ice machine on the first floor was out of service which was a bit inconvenient but the one on the third floor worked fine. My only real complaint was that there was no breakfast (zero food, only coffee and cranberry juice) for the first 4 days of our week-long stay because they had no supplies and were "waiting for a truck". This didn't bother us too much because we were visiting family so we were not counting on breakfast, but it was still a bit unforgivable that they had such poor planning to completely run out of food for several days. However, they did have very good coffee.

Wonderful experience no issues at all nice and clean hotel comfortable beds Exceptional breakfast friendly workers my 1st choice the next time I’m in town

Friendly staff. Economical. Clean

Upon checkin no tissues or hand towels in bathroom did tell front desk and they corrected. Bed and pillows uncomfortable, sheets and towels very worn and scratchy - thus place needs many updates - it did however serve its purpose - a place to sleep close to family.

Good stay

Close to the highway, easy parking but property has visible wear in the pool and room. The pool had paint chipping and surface was worn, the room had a slight smell but was clean. Staff was accommodating but had to take my kids elsewhere because you get the feeling they are unwanted by the staff. Note that they take your deposit for things beyond their policy. The mall was very disappointing, stores are so desperate that they harrass you to come shop.

Nice

Our family of four stayed one night in this hotel in a king room. We had ample space to set up two portable cribs for the kids and still had room to move around. The room was clean and well furnished and the bed was comfortable with nice pillows, not the feathery fluff kind. The staff was amazing at this location. At check in, they even let my daughter pick some candy from the pantry for free which was very kind of them. This location also has a complementary EV charging parking spot which we used. We just had to ask the front desk and we were able to use the charger and it saved us time with being able to charge overnight. The breakfast was really really good, they had a cool pancake maker and a coffee machine that could make anything from black coffee to espresso lattes. Everything was good and well stocked. You could tell this facility has went through a refresh recently and it really paid off. It’s well cared for and I’d stay there again most definitely.

we had a few issues…pool wasn’t open when we arrived, door was loose so the key didn’t always work, and the neighbors were very noisy when their doors were open, which was often because they were friends with the people across the hall, the pancake machine was either broke or not filled with batter. But, really, none of that mattered because we were convenient to where we wanted to go, when the pool did open it was great, and the staff was always very accommodating.

I didn't think the hotel would be this bad; thinking that it was Best Western, I thought it would be a good choice but it wasn't.

I’ve been going to Joliet every year since 1990 This is the best place I’ve ever stayed. Very clean and modern. Great pool. Great hot tub. Room was clean and comfortable. Nice and quiet.

Stayed several nights visiting family.Nice. Comfortable hotel for the price.Room was very clean.Breakfast bar was frequently out of hot items.Otherwise staff was very nice.

Saturday night after returning back to our room, the front desk needed to replace our key. The young man didn’t ask me for an id just my room number. That IS DANGEROUS ‼️ I asked him does he need to see my id, she said no. Please correct this ASAP!!

Just a stop on the route and worked perfectly fine for that. No complaints even though nothing spectacular.

It's a good, basic hotel.

Stay was good. Sink didn’t drain very well. Also could hear people screaming at each other thru walls but not necessarily hotels fault. Blankets ok but if you sleep cold, bring extra. Staff was all friendly, especially female housekeeper on Saturday night. She made sure we had everything we needed and was so sweet.

Waffle /pancake maker broken for 2 days. Hot tub paint peeling off Heated pool was a plus Staff at front desk very nice

Not bad. Would stay again if needed

Very nice place to come to to relax

Staff friendly and facility very clean

It was average

PROS: Room was clean and style was great, breakfast was good for a budget hotel, shower pressure was awesome! CONS: Pool felt like bath water - glad it wasn’t cold but it also wasn’t refreshing; bathroom was tiny (think standard public bathroom stall where it’s hard to close door without moving all the way in and to the side of the toilet).

Sent me to a room with a couple doing what couples do at check in

I asked for a receipt and never got it. I asked for housekeeping service and never got it.

I had been on the road all day and night. I called them around 4am and expressed concerns about moving up check in time (that is at 3pm) up because I was extremely tired.They let me check in as early as 9:30 and even allowed me to eat breakfast that ending at 9am. I really appreciate them working with me.

I had a very comfortable stay at this hotel. I needed a pet friendly hotel that accepted both cats & dogs. I had booked at another hotel, but they didn't bother to mention that they didn't accept cats, so i was in a bind after driving for 14 hours. This hotel came through. I was very happy with my stay. The bed was comfortable & the room was very clean.

Mallie checked us in and was really sweet and personable.

The staff was amazing!! I think Josh was the gentleman working when we checked in. He was very friendly and fixed our fridge.

Took my parents to visit family & friends. We had a wonderful stay. Staff very knowledgeable & friendly. Clean rooms & property. One of my favorite hotels to visit while in Joliet.

I enjoyed this stay more than I thought I would. Decent included breakfast and pool. I did not like where the ice machine was, LOL. Small thing. I believe it might be an older HVAC system in the hotel that caused noise at night in my first-floor room. Victor and housekeeping were great!

Breakfast was good. Just disappointed with how dirty my room felt. Toilet, fridge, tv remote, gross looking stains on chairs and countertops needed to be wiped. I felt like I didn’t want to touch anything during my stay