Not very suitable for a girls away spa break due to limit of 45 minutes in pool area using facilities!!!!! We expected a full day of relaxation and pampering. Also the 2ndpool offered has no loungers or space for relaxation- it felt like a functional pool for the golfers and gym heads to cool off not a relaxation space at all. The sauna also want working. The activities offered were extremely limitedso we couldn’t do any of those either… it also wasn’t relaxing having to schedule everything with bookings- every meal had to be booked in advance … definitely not a pamper spot at all.

Love the comfort of the Celtic manor. Rooms are great WiFi is strong for work. However I ordered room service and the food was freezing. Have eaten in the room before and was lovely. This time I ended up eating it stone cold as I don’t like to complain to have to wait again for food as I was hungry. Will stop again but will probably go out for food next time

I booked this as a weekend stay for my Wifes birthday. When we arrived it was very impressive and the room was nice too. However, the first night wasn't the best as the bed was quite uncomfortable and the pillows compressed into someting similar to laying your head on a paving slab. Breakfast the next morning was absolute carnage. It was like being in a motorway services on a friday afternoon. Not sure how they could remedy that though, maybe a bigger restaurant or use some of the other restaurants in site. Second night we ordered room service. The meal arrived slightly cold and with only one set of cutlery. I called down to request more cutlery but it never arrived. I ended up eating a cold steak and chips with my fingers and a sticky toffee pudding with a teaspoon from the drinks making tray. Then another poor nights sleep. I mentioned the room service issue to the reception on checkout and they apologised and refunded the 2 main courses, but the whole meal was pretty much spoilt. I can deal with the meal not being hot or the staff forgetting the cutlery, but not bringing any up after calling down was out of order. It's an expensive hotel and should be better than this. Also, parking shouldbe free at these prices. After this experience i probably would look for somwhere else next time.

No water or any drinks in the fridge in the room and no shower cap.

Large, supposedly 5 star, hotel that I’ve stayed at a few times. Unfortunately this time the service was atrocious. Had to wait 2 hours fir food ordered in the bar. Later in the evening I asked for a glass of wine and was told it would take around 30 minutes. Something really needs to be done. More staff perhaps? Not worth the money.

Celtic manor is always a good stay. Great facilities, amazing food/breakfast etc

A great hotel with good facilities Quality breakfast and classey

Certainly not a 5* Resort. Whilst facilities may be up to the required 5* standard the service and food quality was very poor. Management not particularly interested in resolving issues and lack any interest or desire to provide a quality service. Food quality very poor especially in the Twenty 10 Club House. Suggest you consider the Belfry for a more relaxing golfing resort experience.

vaule 5 star hotel

Lovely nights stay with my partner, it was raining so didn’t do much apart from use the signature lounge and pool but was very impressed with both, the lounge had a comfortable relaxing vibe and the pool had so many other facilities such as steam room and sauna.

Check in was as you would expect. The room looked great, until I entered the bathroom, thick layer of dust on the door panelling, a clump of bodily hair in the washbasin plug. The handle for opening the window was broken, I really struggled to open the window. Does a hotel of this standard really need to charge £20.00 / night, parking. The group has a low cost brand called "Ty" hotels, by far better value for money, and offers free parking.

Great hotel, but restaurants are overpriced for what they offer. Breakfast is also a bit too crowded with slow service.

Excellent hotel 5 Star! A wonderful hotel with everything you need! Staff were all very welcoming and friendly. Great breakfast with plenty of choice. Spa facilities were top notch! Definitely will be returning.

Hotel was very grand! Breakfast was amazing, spa was great. Only downsides was the we had a broken electrical socket in the room. The hairdryer they supplied wouldn’t turn on. I noticed hair bands left on the chairs in our room by must have been previous stayers. Expected just a little better from a 5 star rated hotel is all

Room was ok Pool had too many none swimmers so didn't really work for me The dining choice is very poor for vegetarian food The biggest problem was the staff who were not interested in me as a customer

No valet, room service was poor, missed off items and had to be prompted five times before actually arriving. Bed was not made up on arrival, room was not clean. Staff were not pleasant. Pool was overcrowded and dirty. Breakfast was overcrowded.

Check in was very efficient and helpful, especailly as I was travelling and staying alone on this this trip. I felt so safe & the room was so luxurious, exceptionally clean & had everything I needed for a comfortable stay.

Great birthday stay, signiture rooms awesome as always

I loved the hotel and the staff was very friendly. Major issues was the air con did not cool at all and the lifts! The lifts are so slow and took ages in peak times

I booked a signature room to have a king size bed yet when we get there it’s just 2 single beds pushed together, the hotel is 25 yrs old I know but the mattresses and pillows don’t need to be!!!! The bed was uncomfortable and worn out, the pillows were hard and flat, the bed and pillows gave my fiancé and myself a painful back every morning and a stiff neck and that is not what you want to be feeling like on a vacation which is meant to be recharging. The room was dusty and there were stains on the carpet, marks on the long wall mirror, a mouth print on the glass and finger prints all round the spy hole on the door. The cleanliness of the bathroom was shocking, hairs on the floor and in the shower, scup round the taps and also in the shower and even the white towels had stains on them, the photos need to be updated on the website along with the rooms, when I made my booking it shows you get a sofa in the room I booked, we didn’t we got two chairs !! It also stated there would be a mini bar !! It was just a fridge, not exactly a mini bar !! Whilst we were there only 2 lifts were working and they are very slow and constantly full of people so we had to take the stairs which were shockingly unattractive and looked like a multi story car park staircase. The hotel is not exactly cheap to stay in and yet they charge £20 per night to park in the indoor car park and £10 per night outside, should be free. On a positive note all the staff very friendly and helpful.

Average. I called to ask for king size bed which was agreed but when i got to the hotel. They changed the story and charged me.

Gorgeous green area, nicely landscaped. Quiet location. Plenty activities. Nice room, spacious but needs a good deep clean or floor tiles need replacing especially around the base of the toilet bowl as it has a yellow stain around the perimeter (looks like ingrained stained urine). The grout on the floor tiles needs a refresh/replace.

Rooms looking tired. Hotel facilities and restaurants were nice.

Excellent, clean and outstanding service! It’s a beautiful and grand hotel!

Having facilities within the premises

Overall an excellent hotel , only grumble the lifts are inadequate when the hotel is busy

Freedom.

Lovely room in a very pleasent hotel. Quiet. Staff nice. All to a high standard. Comfortable. Only gripe was car park is a long walk away and had to pay £10, i feel this isnt necessary

Well as always here in the past you need to check your bill on exit I had £120 knocked off due to service charges and a mysterious charge of £45 even they did not know what it was also charged an extra breakfast. Service charges for me to go to the bar order my drink collect my drink and sit down? Ridiculous?

Outstanding

Stayed whilst walking through the Beacons. Hotel was lovely, all the staff were great. We were upgraded which was nice, bed was brilliant and couldnt fault the room. The room service was not very good. It was 30 minutes late, the Pizza was expensive for what it was and the salmon was cold by the time it arrived along with the fries. We did order late so put it down to this but dissapointed with the food, otherwise a lovely stay and will stay again.

What I liked was the views of the golf course and ambience of the place.Checking in and out with ease on the app.Really enjoyed swim in Dylans fitness. I didn't feel there was attention to detail with cleaning of the room. Otherwise all good.Musician in bar excellent