Excelent customer service. Very clean attentive personnel.

Friendly

I can't say enough about how friendly EVERY person was at this hotel. I honestly could not believe it. Every person acknowledged us at any time, at breakfast, in the halls, coming off the elevator. The room was nice; everything worked and their were lots of outlets for chargers. Pool was quiet and clean. Now for the hot breakfast... there was bacon, potatoes, turkey sausage, cheese omelets, egg white omelets with peppers, a pancake machine that makes two fresh pancakes in 2 minutes, bagels, toast, flaky cinnamon rolls, yogurt, fruit, muffins, oatmeal, cold cereal, milk, juices, coffee and tea. This was probably the best hot breakfast of any hotel we've stayed at. The kitchen and dining area was very clean too. Convenient access on and off Rt 27, about a quarter mile from Highway 50 in Clermont. Shopping, restaurants, movie theater, and plennty of fast food places within 2 miles. Oh I almost forgot about the pillows. Each pillow case is labeld with "firm" or soft". I think we had 8 pillows for two beds. Our family will be staying here again!. 10 out of 10 stars!

Wide breakfast variety

This is an old, overpriced facility. Needs a Major Facelift!

We didn’t have telephone service, tv didn’t work properly, very poor experience for the price paid with no compensation or offer of a different room, very disappointing

The staff was very helpful and friendly. After spending the day running around town, it was quiet and peaceful.

Check in was super fast and the person at the counter was very kind and welcoming.

A

Nice

Good location and accessibility.

Friendly and helpful staff and the property was immaculate.

OK, plenty of parking but not much within walking distance, hotel a bit tired and dated and couldn’t supply a few toiletries despite their notice saying they were available. No nearby eating options, breakfast good.

My two criticisms involve the juice in the morning and the pillows. 1) The apple juice was watered down so much that it tasted like water...and the Orange Juice was not orange. It reminded me of Grapefruit juice but was sweeter... very watery also. 2) The pillows were too squishy and not memory foam. My Kudos go to the breakfast turkey sausage being offered for a "non" pork person; and egg white veggie omelets. They were good. I also had the scrambled eggs which were good as well.

a

The room is very must smelling. Carpets feel very dirty.

Nice clean room and building.

Place was clean. Beds were a little too hard for me. Room for the handicapped met my needs. Very good breakfast with pleasant staff. Prices too high for us.

Nice clean and very friendly

Easy access to multiple dining options.

Absolutely amazing from the check in, staff and check out

Well maintained property, but difficult to exit out onto Hooks Road from the hotel.

We had a room with 2 queen beds and it was palatial. Very nice. Even the mini fridge was huge.

So very clean and so comfortable!!! Breakfast was outstanding and the lady who did breakfast she was so awesome in preparedness and Hospitality.

Nice place to stay, no frills, breakfast was good, would stay here again!

Excellent service

Enjoyed breakfast service.

There was a water leak in the bathtub. Otherwise good and responsive overall.

We love l the staff and services , pleasant atmosphere, comfortable and clean rooms !

Thank you for my stay. It was great.

Hotel was the perfect location for why we were in clermont. Guy who checked us in was professional polite and caring. As far as our room went…all was good except the AC unit was very noisy and the off button didn’t work.

After checking in I immediately dropped off my luggage and left to meet family. When I returned and was in the room the smoke detector was beeping every minute so I contacted the front desk. After 45 minutes they contacted me back saying they couldn’t find a new battery they would have to switch me to another room. The elevator leaves much to be desired. It would stop the door would open the the elevator would move while exiting it and the door might close when you were entering or exiting. I noticed the elevator inspection certificate on the wall was nearly 3 months expired. As far as Holiday Express’s this one leaves a lot to be desired. Maintenance is lacking in the one. The ice machine was out of order and the soda machine was completely sold out for the entire stay. Would not recommend this as a place to stay if you can find some place else.