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To expensive It looks like a 3 star hotel

My reservation included breakfast. They refused to provide this service. When I showed them and they finally accepted it, I had already missed a breakfast. They offered no apologies or compensation.

Great location, we had an amazing time!!

Nice place to stay

everything here was amazing

Friendly employees

Agradable

The pool was dirty, it had a ring of what looked like grease. The power went out and it took them all night to get my AC to work again. It got hot. The room smelled, I can’t describe it. But almost like wet clothes. It was nasty. I had to be spraying to get the smell to subside.

Excellent thread

Great service! Kind and helpful staff. Ver clean

The friendliness

Good service

perfect

Long wait time to check in/process to check in as well. Also requested rooms side was not honored and although was upgraded on both rooms and appreciated it the views were obstructed with palm frowns.

The service from the guys in La palapa Bar

I was told by the staff I would have credit due to a person not coming with my stay but when it came down to it I was still expected to pay the full amount

Friendly staff. Decent room. Good food. Bathroom and shower were good, hot water worked. Could have used a fridge in the room.

I liked that we had convenient access to the much larger emerald bay resort a short cab ride away

Everything was amazing!!

We have stayed at this property twice, as the staff are all amazing and go out of their way to make your stay perfect! The location is at the tip of the golden zone - so its quiet - which we like, but close enuf to entertainment that you can walk or take transportion. The only reason I didn't give 5 stars is the food/drinks. No matter what kind of drink you order, they all taste the same. As for the food, there aren't enuf options, and there is an upcharge for anything "fancy" like a steak. In my opinion, those should be included with all inclusive.

Great service over all and highly recommended

Which they still allow the live music to play on the beach many guests complained about not being able to have the live bands on beach!

While the stay and property were nice, having stayed at a Pueblo bonito resort before I will say the quality of food has gone down. In addition despite a room upgrade, my mother required a refrigerator for her medication, unfortunately we were told there were no refrigerators in the room and that they did not have buckets of ice. She was instructed to ask for ice at the bar or to leave the medication in the employee refrigerator. The staff was very kind and helpful otherwise.

The property was gorgeous and well maintained! We had such a RELAXING vacation!!

Everything was great!

This is our favorite resort in mazatlan. The staff provides world class service.

Unfortunately, this property was a disappointment. No entertainment, food average at best (Do NOT pay extra for lobster or Italian) Wine and beer would be the only choices as it seems they pour less than a shot per drink of alcohol, meaning undetectable. All inclusive, only includes cheap liquor. You pay extra for top shelf choices. The room: We found dead bugs every morning on the floor. When told to the front desk, they shrugged and said, "bees." Huge power fan on and off through the night. No frig, ice machine or microwave. Clothes and bedding felt damp. Nowhere immediately around the hotel for other food choices. Went to the aquarium where we found we were too late for the sea lion show. You could see small penquins for free. If you want to feed the love birds, it was extra. There are no other attractions at the aquarium. At least it gave us something to do for a few hours.

We had a wonderful stay! Great helpful staff.

Personnel awesome! Always polite and attentive. Food, delicious! The whole resort clean and beautiful.

It's a nace place to take a longest vacation.

Very clean and great service