On arrival, check in was good. Our room was lovely, large and bright, spotlessly clean. Going for our evening meal at 6pm we had to pass through an area where workers were working redecorating a lounge area full of dust and the strong smell of fresh paint. This experience happened every morning and evening of our 5 day break. We also discovered the workmen were allowed into the dining room for their breakfast and evening meal wearing their work clothes at the same time as guests were having their meals. The pool facilities had some areas closed. We were not informed before our arrival that any of the above would be happening. We were disappointed that the management had not informed us prior to our arrival that the Hotel was going through major refurbishment work. We were also disappointed that there was not an area available for guests to relax in the evening with other guests due to the smell of fresh paint and dust on tables.

Really nice hotel with great pool, hot tub, sauna. Only stayed for one night but definitely coming back.

Very friendly staff.

We had a fantastic family break. The swimming pool was excellent for my five year old and all the staff were helpful and friendly. The rooms were very spacious and clean. There were a couple of minor jobs that needed fixing in the bathroom such as a wonky toilet seat and a broken plug. The grounds were lovely and the outdoor tennis looked fantastic. The outdoor eating space was glorious in the sun. There were clearly improvements being made to the property at the time of our stay but it did not affect the brilliant time we had there.

Really nice looking hotel from the outside but major building works inside, walkways into the bar, restuarent and rooms had builders, ladders, plasterers etc, smell of filler and paint in the restaurant area was unbearable, access to our room was via a corridor which was covered in dust, very disappointed. Our room was lovely so we can see what the hotel will look like but tbh they should have closed the place, health and safety nightmare, with ladders, power tools in walkways for residents. Watching family’s with small kids navigating the walkways to facilities was quite scary.

Lovely welcome, great pool area and restaurant was nice. The rooms are huge and they have everything you need. The hotel is undergoing refurbishment which is desperately needed but the staff were brilliant and we felt very happy there. Location is good and the grounds are beautiful.

The staff were extremely helpful and the room was great however, the hotel is under renovation and several areas were out of bounds. We were not told about this in advance.

Excellent ample parking, reception friendly and efficient,room comfortable and clean but tired Hotel undergoing renovation which wasn’t evident on booking resulting in bar not open and insufficient staff to deal with orders in timely manner and Sauna closed. good breakfast Would still recommend

Very friendly and helpful staff. We were in one of the new rooms which was very spacious and pleasant.

Great stay. Great hotel. Would definitely use again.

No tv in bedroom, room was not serviced second night. No contact was made by hotel to rectify it.

Stayed at the castle inn hotel for 2 nights last weekend. Was a bit of a mixed bag to be fair. Good things: - great location - The room was clean, very quiet, plenty of space, the bed was really comfortable and the bathroom lovely - Great breakfast, plenty of choice. The breakfast room was nice with lovely views Not so good things: - the restaurant was not great. Menu was average and pretty basic (we would have really struggled to find something to eat if we would have stopped another night). The restaurant area was not that great for a hotel, we likened it to a weatherspoons, why they did not use the breakfast room at least for hotel guests is beyond me! - The staff….virtually all staff really need to go on a customer service course. Never once did I feel valued, most of the time they said the minimum possible with no ‘thank you’s’. A couple of examples; on day 2 our pass key stopped working so I went to the reception desk. She sorted the issue but just passed the key back to me saying ‘that’s done’. No ‘I’m sorry about that’. Also, in the restaurant when you got your food there was no ‘how is your food’ we were just left to it, when they came to clear the plates away the waitress just took them without saying a word. Overall just basic common sense things that they are not doing which doesn’t reflect well on a 3 star hotel with a spa. Despite the issues I would recommend for the location and the lovely rooms, just go elsewhere for an evening meal

We liked the room. It was traditional but looked as though recently refurbished. It was spacious and light. The pool, steam room and spa were great. I had mentioned it was a special anniversary and was handed a card by the receptionist. we will return maybe for a few days next time.

Good facilities, lovely grounds comfy bed. Reception was ok, but not really that welcoming compared to other places i have stayed. Changing room lockers in need of repair. Only getting one room key was a nuisance as this was needed to access the gym and the pool - not easy wgen there are 2 if you

Great stay at this roomy location!

This property is under renovations and for good reason. However, it should be completely closed to complete it. Nothing seems to be completely functioning. Staff was unresponsive and seemingly unwilling to help with requests. We called the front desk and asked for a hair dryer and a fan and they told us to look in the wardrobe. The room is 300sqft! We checked the wardrobe. They never called back and when I went down to ask about a hair dryer or a power converter that the room guide said would be available at the front, I was told that the keys don’t work due to Remodelling and the staff doesn’t come in until 10am. Apparently guests needs can only be scheduled between 10am and 5pm M-F.

The Castle Inn is situated approximately 4 miles outside of Keswick, it is surrounded by mountain views, fields and idealic views. The Bassenthwaite Lake is a 40 minute walk away, a Wildlife park is a 20 minute walk away and Dodd Wood Forestry/Osprey View Point is a bus journey away. The hotel staff made us feel very welcome, we're polite and answered any questions we had. Breakfast has a nice variety of food, the Tavern food was expensive but worth the big portion sizes, the leisure club area was very nice with a big indoor pool (unfortunately the stone sauna was closed due to maintenance) and gym. The room was dated, the air was very dusty (even with the window open we could taste and feel the dust in the air (thankfully we didn't spend a lot of time in the room). The bathroom was very modern, big with a nice sized bath, shower and plenty of space to get dressed. The room needs to be aired out and deep cleaned. I wish we were able to order food from the room, instead of going to the Tavern to order it (especially after a long day of walking or hiking).

Nice spacious hotel with friendly staff, lovely views, plenty of parking, the rooms are getting very tired but it was nice to see that BW have finally started the refurbishment of the bedrooms. The food in the restaurant is reasonably priced but not amazing, this is definitely another area of improvement required for this hotel.

The restaurant that the hotel used to have has sadly gone, the only place to eat is the bar, it was ok but not as nice as when we ate in the restaurant The room we had was nice but tired The spa area was nice but was spoilt by noisy children that were left to their own devices, using the spa facilities even though they were too young

A favourite place to stay when I get the opportunity to be in the Lake District. Great Leisure facilities, and overall a magnificent Hotel, with a wide range of rooms available. Staff also very attentive and friendly.

Lovely Hotel have stayed before and will stay again

The hotel itself was ok, bit outdated for the money, its not a spa.. its more a leasure center type feel, no warer in the eater funnel so when you've sat in the sauna you're goosed lol. Breakfast was ok..was what it was.. room not bad aside couldn't turn my heating off so was uncomfortable to sleep in, no extra pillows ( i know asl reception) but should be a general thing in the cupboard really. It wasnt BAD it was just ok.

Nice hotel the bathroom was massive as was the bedroom just could with a bit of tlc in some areas. The breakfast is nice it could just be a self service for the English breakfast.

Comfortable stay for 2 nights, staff were lovely and room was perfect. We enjoyed using the pool both mornings and the bar had a good atmosphere on the nights.

A well-appointed and clean hotel. Lovely leisure complex containing a swimming pool, sauna, steam room and jacuzzi. Good food for both breakfast and an evening meal. Friendly staff. Would go back and thus thoroughly recommend it for a stay in the Lake District.

First time staying here and would definitely stay again. The staff were really friendly and helpful with all my needs. The meals were excellent and impeccable service. Yes the hotel felt a bit tired but it was in keeping with being in the countryside. The pool and gym were very clean.

I booked the wrong day, but the reception manager was very kind and sorted it out for me. The spa was great. Hot steam rooms

Amazing staff, genuine service. Felt like staying at a family’s place

The hotel was lovely, the spa was clean and delightful, the food was excellent and all round it was a very pleasant stay. Unfortunately, the hotel was quiet due to the snow, but otherwise everything was fine.

large, quiet rooms. Welcoming staff.

The Staff where welcoming and made you feel welcome and at ease, even when there was a power cut the staff where polite and calming when others around them were getting heated, well done Gemma you are a credit to the hotel.

We enjoyed our two night stay, nice big hotel, friendly staff, ample parking, brilliant shower and lovely views! The food isn’t brilliant just average pub food and the drinks are quite expensive for the area! Parts of the hotel are looking a bit tired now and in need of a refurbishment!