Location, bathroom space and shower the only plus

Nice rooms and great location but breakfast could improve

Old window type that let cold goes in (thin glass). I could not feel room comfortable since it would not warm my room enough. It is clean and people is nice despite.

Charging 4 dollars water is too much. We are in Chile. Come on!

Good location to visit various places, bed is not stable, moveable and makeing noise. Front staff are helpful, only few too grumpy.

I chose the Neruda Express because of its proximity to the Metro and to my friends' house. For location, it's great. It is only a couple blocks from some of the best restaurants in Las Condes, and there are two metro stations within a few blocks as well. The room was large, with a double bed, desk, and sofa, but a bit strangely laid out. I had to move the sofa a bit in order to sit there and watch TV (which was fine for watching from the bed, but not what I wanted to do). There was also only one outlet available as all the others were in use for various lights and appliances. Breakfast was similarly OK but not outstanding.

my room 401 is next to the main ventilator of the hotel which making so much nosie. breakfast was good

The hotel staff was helpful and friendly, although we had a little difficulty communicating in English.

Biggest issue for me is bad internet connection in the room, which is to me critical for my work. Room is clean but feels cold, no character, breakfast basic. Reception arriving was very friendly, but checking out was opposite. Price might be interesting for location, but I want to pay a bit more for better services.

service is the baddest, I do not recommend this hotel to anyone.

The hotel is very close to both metro and bus services so it's very easy to get to the centre of Santiago and other areas of the city. It's also a couple of blocks away from Avenida Isidora Goyenechea where there are a number of good restaurants. For those who don't have Spanish there can be language difficulties as most staff don't seem to have a high degree of foreign language skills. The hotel itself could do with a bit of an update. The breakfast buffet was varied, but one day when there were a lot of people over a short period of time the staff were totally overwhelmed so if you were in a hurry you'd likely miss out as tables weren't cleared and food wasn't replenished quickly enough to cope with the number of people.

This is a must stay hotel if you are looking for a truly personable and friendly environment. The entire hotel staff is attentive, super helpful, and always with a smile. Example? We made a small mess in the bathroom because we noted too late that the shower head was leeking. We left the room for the whole day and returned late that night. The next morning we noticed that the shower had been fixed without us even saying anything to the staff. I stayed there for a week-long business trip with colleagues and returned a couple of months later for a private stay. On both occasions I felt truly welcomed and would return any time. Having the headquarters of the new president elect right next door right after the election in January 2010 made the second stay even more exciting.

This is a great hotel with excellent staff. I would definitely go back.