TUDO! 1. O Staff foi EXTREMAMENTE gentil! Gostaria de reconhecer a simpatia e cuidado da Viktoria em nossa recepção. Ela conseguiu um quarto melhor do que poderíamos esperar e ainda foi atenciosa ao anotar o aniversário de nosso casamento, homenageado com espumante e bolo. Um toque de elegância! Agradeço também Ignacia e Patricio por terem sido tão gentis no restaurante! Destaco também a atenção do Letois na despedida do hotel. Pura simpatia! A equipe conseguiu refletir gentileza com profissionalismo, sem ser formal demais. Gente leve e boa! 2. A vista do hotel é de tirar o fôlego. Dá vontade de não sair do quarto. 3. Excelente café da manhã! Vale muito! 4. Ótima localização, ao lado de parques e shoppings. 5. Quarto Confortável e de super bom gosto, com uma arquitetura muito inteligente e acolhedora.

De ter reservado apenas para uma noite. Imperativo voltar para ficar mais!

Qualidade do atendimento e conforto do hotel

Piscina fechada sem atendimento, pelo menos poderia ter um bar com pessoal atendendo

El hotel es excelente! Muy buenos los Restaurantes, la atención del personal la mejor. Sin dudas volvería!!

Nada

The hotel is very nice and well located. The breakfast was very good. The staff was very friendly and helpful.

The bed was little bit too hard

A localização é excelente, a vista do quarto deslumbrante e o café da manhã também muito bom!

Acredito que poderiam melhorar as qualidades das toalhas, as toalhas de banho estavam rasgadas nas pontas e eram bem pequenas, uma qualidade bem incompatível com o esperado do Mandarin mas acredito que seja a única ressalva.

Desayuno ,terraza

Camas muy duras ,viejas ,se nota mucho que es de los años 90 el hotel .

I liked the maid service. Attention to detail was meticulous. room was immaculate.

I think confusion surrounding my bill and my debit and credit card. It seems that there is a tax using a debit card and not the case for a credit card? Not sure what it is going on there but alls well that ends well.

The hotel is beautiful, the food really good and amazing service. I love the location as it’s easy to get to different parts of the city

Not a fan of the pillows. The pool is amazing but it was too cold to get in 😔

La habitación,la atención del personal tratando de complacerte.

Todo me gusto

Ubicación, servicio y instalaciones

Solo el aire acondicionado que no enfriaba bien en nuestra habitación.

es el mejor hotel en el que estado, la atención de todo personal es simplemente perfecta, la comida exquisita y las habitaciones muy confortables y modernas y las instalaciones con excelente decoración.

que la prueba de alarma se realizara sin avisar que era un simulacro y que la Metre corrija a los garzones frente al cliente (no se ve bien), en todo caso serían puntos de mejora que no afectaron nuestra estadía, lo demás simplemente perfecto.

Las Condes crown jewel- best of the best

De Nada

Staff were spectacular especially Carolina in housekeeping. However, the TV did not work and the sink water didn’t get hot for a long time and the drain did not work properly.

Location Breakfast was very nice The suit was very spacious

The AC did not work, the heat was on and it was too hot. We complained 5 times and it could not get fixed.

great size of the room and views from the room, the breakfast was a good spread, pool view looked awesome, although didn't use it.

housekeeping could have been better, for a hotel of this standard, should have been offering proper crockery for tea and coffee, rather than paper cups! hotels in South America should offer milk for foreigners who drink milk with their tea or coffee.

location

No breakfast included, housekeeping needs to get their act together

pool area, niece rooms

pool closed.

Good location, comfortable room. The concierge staff was extremely helpful.

The food at the Italian restaurant was average. For a 5 star hotel, the restaurant staff could have been better trained to provide a 5 star service.

Room was spacious and generally nicely designed.

1. Filthy huge picturesque lobby windows set the tone of a penny-pinching owner. 2. Freezing temperature rendered the beautiful pool unused and unusable. 3. Outlandishly lame lobby & public space decor more appropriate in a 3-star hotel. 4. Concierge told us to call Uber as hotel “has no taxis”. 5. Room service wheeled cart into room and left it to us to get food out of heated bins and set the table.

Location

The service, rather non-service of the front staff. They promise, they lie, they do not deliver and lack of interest to facilitate the customer.

Staff were very professional. Breakfast was wonderful! Service impeccable. Pool very large, clean and beautiful. Our room was very comfortable. Bed, linen and pillows heavenly.

The carpet in our room was old and stained. Our room windows needed to be cleaned inside. Other than this, we loved our stay!

The hotel is used by Silversea Cruise Line and is inundated and overwhelmed by the number of guests arriving at one time. MO does not have means to accommodate guests with the level of service associated with the brand or a five star hotel. It took over six hours to have my luggage delivered to my room. When I called to see what was the delay I was told "come down and get it yourself". I insisted it be brought to me - I am 65 and the bag was 30 kilos. It arrived quickly after a call to the GM. The following day, after a long day of sightseeing my room hadn't been made up upon my return at 17:30. Apologies from staff felt insincere. When told "people make mistakes", I agree wholeheartedly. It's NOT that mistakes are made, it's how they are dealt with and in my opinion the words "I'm sorry" lack contrition.

location is good near to a nice mall and walking distance to nice neighborhood with many good restaurants

dated property, average service , breakfast quite basic , rooms are big but oldish. nothing to do with Mandarin Oriental in Europe or Asia

We enjoyed our stay very much. We loved the spacious room, good beds and great bathroom with rain shower. The food in the restaurants was excellent, especially in Matsuri and at breakfast. Furthermore we loved the people who work in the hotel. A few names: Christopher, Jordan, Nicholas, Dante, Sofia, Genesis. The resort pool was very nice and very quiet.

The hotel was crowded and full (restaurants had waiting lists) on days that Silversea Cruises received their passengers 1 day before their Antarctic voyage. These groups disturbed the tranquility and serenity of the hotel. That happend twice during our stay.