Restroom really needs some work. Lots of wet damage

The Staybridge Suites at Austin Round Rock is an awesome option to stay. The rooms are spacious with a fully equipped kitchen and well maintained. They serve hot breakfast every morning and offer snacks at evening too. It is a true value for money and the only thing I will recommend is to upgrade the television in the rooms.

The room was dirty , corners looked like they hadn’t been vacuumed in a while. The bathroom had paint peeling and the shower did not look recently cleaned. The breakfast was also very limited and not well stocked or replenished. They ran out of outdoor towels for the pool and patio area looked unkept.

Very unsafe. The front desk lady gave us keys to three different rooms and wasn’t sure if any of them had people in them and just wanted us to go up and check. There was also people sleeping on the couch in the lobby. Very strange.

Friendly staff

Property was in good shape but the room wasnt so good...got a king suite because we wanted to be able to close doors and have our own space but the doors were missing and the carpet was sticky...shoes on 100% of the time...the sheets on the king bed were horribly stained and need to be thrown away

Not clean, water damage, only stayed a night

The gym had three pieces of equipment and none of these worked. The room was very loud in the hall and in the room above us.

I don't mind the pets, but if your bringing a pet. Please be respectful to others. We come to rest, not hear a yapping dog. We use the same walking areas. Please clean up after your pets and if your dog pees in the elevator. Clean it. Also, lots of wasp nest near widows. Hallway smelled moldy, back stairway smelled of smoke. Breakfast maybe could be longer till 10:30. During the week. I didnt have a chance to try their breakfast. Also on my floor, i just had a yappy small dog that would just yap all day.

Awesome staff. Very polite and honest, and the rooms are more than enough. Very clean and organized.

Tim, the front desk person, was so amazing. He made sure we had everything we needed. Facility was very clean. Breakfast was plentiful and fresh! Our only complaint was that they didn't have many king 2 bedroom suites.

Upon arrival walking into the facility, it felt very dirty. I felt the front desk area was unorganized and I just didn’t have a good feeling. Checking in was fine. When we get in the elevator, it was just very dirty with old liquid running down walls. Landing on our floor, the smell was awful. We go to open our door and can’t get in. We go back downstairs where they tell us to open our door the opposite way. That already gave me off vibes because I shouldn’t have to turn the knob “upwards” to get in. Walking into the room, there was tape on the ceilings that looked like a previous party was held. The bed skirt was 1/2 way off the bed and just a complete mess. There were stains on the walls and just looked like it hadn’t been cleaned. I called corporate and told them I could not stay at this hotel and needed a refund. They directed me to go downstairs and speak to the front desk. I will say I can’t say enough nice things about how they handled the situation. They were understanding and did not give me any issue with how I felt. They def put the customer first in this situation. I advise that you truly read the reviews (because I didn’t) before you book this hotel. I paid almost $400 for two nights and for that amount of money, I wasn’t expecting what I got. This hotel is in condition to pay maybe $80 per night. Really read the reviews!!!!

Building could use some TLC. It’s been used quite a bit and needs remodeling and updating.

I was checked into a room that was occupied so they put me in another room which all the amenities didn’t work and the fridge wasn’t cleaned out.

Pool unavailable for a couple of days. Makes it hard when you have kids

Hands down the worst travel hotel experience we’ve ever had and that’s aging quite a bit since I travel for a living. We arrived on time for check-in, checked in and arrived at our room to find an entire family asleep in the beds for the room we were assigned. Went back downstairs and alerted the young woman at the front desk; no apology, no acknowledgement of the awkward situation, she wasn’t even surprised. She simply took back the key and handed us a different one. We get to the room and it’s in a sad state of disrepair; toilet doesn’t function (at all), the bathroom ceiling drips water constantly, the walls are horrifically water damaged and there is a massive hole (8 inches wide) in the middle of the bath tub that’s been patched with some kind of putty that is now moldy and cracked. We have five people in the room and we have two pillows and one sheet set. We called down for the appropriate number of bed sheets/pillows for the room and someone brings us ONE pillow and one flat sheet. We went downstairs to alert the staff of the issues as we were heading out for graduation and the my assured us they would fix the toilet and bring up sheets/pillows. We get back 6 hours later - nothing. We go downstairs and tell the staff for a THIRD time and the man at the desk says “well, we are housing tornado victims.” While admirable, not an excuse for not being able to support customers paying $200 a night. Don’t even get me started on the disaster that was breakfast. Disgusting

No soap, filthy surfaces, overflowing garbage cans. All of the soap dispensers in the room were empty.

It was nice and quiet

Could tell it was an older property. Toilet was dirty which grossed me out. Shower head and tub fixtures were older and had hard water stains and rust. Also had a bit of mold and mildew buildup.

Big spacious rooms

Really enjoyed our weekend at this hotel.

I liked the full refrigerator and dishes so I could prepare meals. The fitness center was already modest had 2/3 cardio machines not working properly. Staff was friendly.

Not a great hotel - old and needing renovation

Nice and safe area

The exercise room was in very poor condition. Dumbbells were missing The elliptical didn’t work The bicycle had a broken screen The outlets on the floor were broken

It was great that when we arrived our room had been upgraded! Lovely surprise!

The hotel is very dirty. Our first room had a strong order of marijuana and food crumbs all over the place. We were moved into a different room. It didnt smell but was very dirty. There was a hole in the ceiling with aluminum foil stuffed in it. The walls had paint chipping off and overall poor condition. The walls, counters and surfaces had dirt, finger prints and food smeered throughout. I would never stay there again. If we hadnt prepaid thru expedia we wouldnt have stayed there at all.

Room was a little dirty, sheets and pillows had some stains as well the pullout bed also had a stain.

Hotel is pretty run down and looks like it has never been deep cleaned. Breakfast was disappointing - very limited options, dirty kitchen area, and rotting fruit.

I just loved the atmosphere and so did my kids

Everything was wonderful. Only problem was water pressure in master bedroom shower 🚿 was weak otherwise everything was exceptional

Poor cleanness