impeccable cleanliness but the noise between the rooms a little disturbing

N/a clean rooms properly next time

-room was clean but in April they still had heating on so air conditioning was not working, no coffee/tea machine in room. Only soap and shampoo available, no lotion or other toiletries. - super friendly and helpful staff - great location, busses going to Palma city are always full. - themed-dinners were good!

This Hotel is listed in Expedia website as an Adult Only hotel. That information is inaccurate. The hotel is family oriented and not exclusively for adults. Instead of a quiet relaxing atmosphere that I was expecting it was loud with kids screaming all the time.

Upon arrival, the elevator from the street level to the main level, was not working. In order to check in, we had to get to the main level by going up 30 steps (maybe) with our heavy suitcases. Torres was so accommodating, he left the front desk unattended to come help bring our bags up. He apologized for the inconvenience and explained the elevator had been broken for a while with no certainty as to when the part would arrive. On the day of our check out, he told my friend there was no one that could help us; not so accommodating. They should have mentioned in the booking that the elevator wasn’t working. My friend has bad knees and we had heavy suitcases. This has to be a safety issue for people with slower mobility. The elevator inside the hotel to the rooms did work.

The staff was very nice, the view was beautiful, and the breakfast buffet was very good!

Hotel Rooms seem not renewed since the 1980s

The water kept over spilling and the elevator situation was horrible. Overall it could be a great hotel one day

Very clean, modern, relaxed chilled vibe, with friendly, very helpful staff. Only criticism i would have was the smell in the bathroom from the drains/shower, like stale water ??

Ss

Staff were very friendly and helpful. Lovely hotel and looks beautiful

Lovely stay, definitely recommend.

Beautiful hotel and amenities. My room had partial sea view, is was just so so nice, especially when the sun was rising and goldshine above the sea and in the room- was amazing, calming relaxing. The room/bathroom could be a bit cleaner (was a dump smell the whole time i stayed, but overall was lovely) Beautiful dreamy beach. Good location, just 25 min or so by bus to Palma town. I loved my stay there. I recomend :)

We had a fantastic week at the hotel. It exceeded our expectations. Amazing views from the sky bar. Friendly staff.

We loved the view from our room, but encountered some problems that didn’t meet our expectations: 1. Air Conditioning - We were told that there was no A/C available. We were disappointed that we couldn’t even open the balcony door (throughout the day as well as in the evening because of mosquitos) to alleviate ourselves from the heat and stuffy room. As a result, we were unable to sleep at night. It would have been helpful to have a mini fridge. 2. Housekeeping - We noticed a stain on one of our sheets, and to our surprise, they were never cleaned throughout the entire duration of our stay. 3. Restaurant Quality - Dinner at the hotel was quite pricey and the food was truly one of our worst meals in Spain. 4. Overall Room - We appreciated the floor mat in the bathroom, however it got caught in the door each time we opened the shower door. This caused water to flow out from the shower each time. Room is outdated and had a bit of a smell when we arrived (likely because of the heat with little ventilation).

Room quite small but big enough except toilet was quite cramped. Stunning views from our balcony. Good food & pleasant staff. Bar down the road a bit noisy but all done before midnight. Majority of guests German. We’ve stayed here a few times now and would stay again.

A nice hotel very well located. Easy access to the beach and back to the pool. Choose sea view for sunset every night. Big minus that network and internet didn’t work on the balcony. Cleaning of room can always be better. Various dependant who cleaned. Nice roof top. Breakfast had it all and beyond. We are overall satisfied with our stay missing that little extra to top the list. We recomend HM Gran Fiesta and can for sure go back here.

Lovely chain of hotels Definitely recommend

Recently spent a few nights here and think it was an overall positive experience. The hotel is right on the beach and is surround by many shopping and dinning options. The hotel has some really great areas to take pictures and the pools seem to be very well cleaned. The food options are limited in the hotel but the breakfast was a good deal and saved so much time instead of having to walk around and find coffee and a quick bite. the rooms were small but well appointed with everything you will need for a decent night rest. There are a ton of kids around the hotel and it would be nice if the top pool and outdoor was adults only. Something to note, is that the elevators are TINY and they take forever so if you find yourself on a high floor, keep in mind that you will be taking they stairs a majority of the time. The taxis are not able to pick up or drop off right next to the door so you will have to take your luggage up stairs when checkin in and out. Other than that I found this hotel to be of good value.

The beds are awful. Mine was a twin so maybe didn’t have the double topper but it was the worst bed I’ve slept on.I felt bruised and woke up every few hours as it’s so bad. Pillows also cheap and nasty. Air con v noisy. Walls paper thin. Don’t bother with lifts as everyone wants them and you wait an eternity. The lifts only fit 2/3 people squashed. You get your steps up! I walked the 10 floors to rooftop often. You have to queue for rooftop loungers as there are only a few. so get to the area about 930 then roast in the stairwell waiting. At 1001 they will be all gone. Hotel smells amazing m, clean and breakfast nice. Felt very safe and great location. Staff nice.

This location is only good for beach access. People working at the reception are no help. My sister and I decided to rent a car which requires us to buzz in and ask to open the gate. They told me that I need to check in and then they will assign me a spot and then I can park my car. I had no choice but to leave my car on the side of the road and go inside to check in. Upon check in they I said that I need everyone’s passport as well, which is fine but I wasn’t going to ask my sister to come in and leave our luggage unattended. Not sure why I couldn’t just get buzzed in to park before check in? There’s an elevator for luggage since the front entrance has steps, it was out of service so we had to carry it up with no help from staff. The room is basic, with one bottle of water and has ants everywhere. Our telephone didn’t work, and the cleaning service cleaned our room but left no new towels. For the money I spent, this was not worth it. When we would take our car and leave, everytime we came back someone else had taken our spot and I kept telling reception this. They said they had no idea how these people are getting in, but only they have access to the gate. Sounds like they were overselling parking spots to make money. On the last day, they said the outdoor elevator was fixed. But my sister and I actually got stuck in it. The elevator slammed down to the bottom floor, took us back up and then slammed us down again. The doors didn’t open until we pressed open. They didn’t care

Not great value for money. It had big rooms but no gym or laundry. The entrance doesn’t allow for taxis to come in or out. The property is well taken care of but there are better properties for the money along platja de Palma.

We stayed here for a 4 day break in the sun. The hotel was conveniently located near the airport, with good public transport links to central Palma, bike hire, and had all the facilities we needed. The rooms were of an excellent standard, the staff were all very friendly and accommodating and the breakfast / dinner was just what we were looking for. Highly recommend.

I love it

Horrible breakfast. OK service and location on the beach.

The place was nice and convenient, the views from the top floor was amazing and relaxing. The only thing that put me down was when I ask for a hot cup of water to drink my medicine the lady checker on the front of the restaurant said they didn’t have hot water. Although they were open in the evening for dinner time. I think they should provide a kettle for tea and coffee in each room especially when the weather is bad, it rain most of the time when we were there. Over all our stay was good and most of the staff was great.

Loved the rooftop area. Great location!

Slow and inattentive staff. Room and entire floor smelled like sewage. Air con only worked on and off. Too few parking spots, had to park on street. Not enough sun beds at either of the pools. Had to pay 30-40 euros for a “Bali bed” at the rooftop, which took up all the space. Bland breakfast and not very “COVID friendly”. Not enough hand sanitizer around the hotel, and most of them were empty.

Great location, cleanliness and overall service! A tiny and minor detail is that people "reserve" their sunbeds early in the morning (like 08.00 a.m.) leaving them "occupied" with towels entire day, meaning people who actually follow "the rules" never will get sunbeds by the pool! Staff should remove those towels on sunbeds not occupied by people within hours.

The place was very clean and the staff was always helpful and positive. The location of the hotel is what made our vacation from great to amazing! It is on the beach and at the same time, it offers a very nice pool area. The cocktails were very nice and served with a smile! The only remark we had are the elevators as we had to wait too long. Also because of the COVID measures, in each elevator, there should be people only from the same room. Other than that, we are very pleased with the experience and we will definitely come by for another vacation!

Beautiful, clean and new hotel with great attentions and customer oriented treatment.

I loved this hotel. Its super clean and the rooftop pool has an amazing view. They let me check in early and were super nice. The buffet breakfast delicious. I will definitely recommend it to my family and friends.