Every member of the staff was helpful, friendly, and competent. Restaurant was excellent for dinner and the breakfast buffet was first class. This hotel was one of the best we have experienced in our 50 plus years of travel worldwide. And a very good value

LOVE LOVE LOVE Bidasoa! Had to take off a star because the heating in our rooms didn’t work. The engineer came and he was great, but he couldn’t do anything about it. He said the rooms (we had 2) were at the end of the heating circuit so the heat just wasn’t reaching us. They resolved by finding two plug-in electric portable heaters for us which did the job. Food is amazing with lots of yummy vegan options. Really happy to stay there.

Fantastic

We very much enjoyed our stay. I asked for a room with a view of the mountains and the hotel absolutely delivered. It was incredible to wake up to see snowcapped Andes from our window. The staff was incredibly friendly and helpful, and I especially point out Sebastian and Isabela in the breakfast room, who went out of their way to help people. This is not say others didn’t, they just were extraordinary. When we needed help getting Ubers, the front desk provided assistance to make sure that the driver knew exactly where to go to pick us up. The day we arrived was a cold, rainy day, and I was looking for where to eat. To my surprise and delight, I found out that the best place to eat in the area was at the hotel. These were reviews, not from people who stayed at the hotel, but other people who would die at the hotel. It also has an incredible vegan and vegetarian menu option. The price was very reasonable and the breakfast above and beyond with made to order eggs. We enjoyed our stay.

We were visiting Santiago for the week for business and decided to give Bidasoa a try. I have been to Santiago a few times and never stayed here. I feel I made a big mistake never staying here because it was the best hotel I stayed in, in the Vitacura area, possibly, the whole city!!! From the check in to check out, the staff was courteous, friendly, warm, and accommodating. The hotel, as a whole, was beautiful and strangely smelled of fresh grapefruit throughout, which was super amazing. First of all, the main floor is beautiful, the bar, restaurant, pool are in and lobby all flow together perfectly. It almost feels like one complete space. The bar and restaurant spaces were beautifully appointed and even the small details of the outlets beneath the tables were great. The food and drink were on par with the space. The bartenders were always on point with their Pisco Sours and their other cocktails The restaurant is great, from breakfast to dinner. The rooms were great! Huge windows, with a long padded bench with pillows were a great touch. The king-sized bed was super comfy, with a good choice of pillows on the bed. The bathroom was nice with a good sized shower. I note about the shower, it is a nice touch that the head base is on a really tall pole and good for some of us that are a bit taller. One side note, if you are travelling from a region that doesn't use the 2-or 3-pronged plugs, bring a couple of converters. It will save you from walking to the mall

Great breakfast buffet. Friendly and helpful staff. Good location and lovely neighborhood.

Lovely hotel with very helpful staff and excellent dining options. Not too much within walking distance

I stayed in three hotels in Santiago during my stay and this one was my favourite! Located in a nice neighbourhood, good value for money and an outstanding restaurant (with a great breakfast!!!).

Precioso hotel muy cómodo y restaurant excelente

An excellent hotel that allows you to relax while in Santiago even during a pandemia. They did a Covid test when we arrived and the hotel follows strict protocols. Breakfast is served in the room and the restaurant attention is excellent.

Pleasant

Very quiet location but close to parks , mall ,gym next door

Stayed at the Bidasoa for one night which just happened to coincide with the first night of curfew imposed by the Chilean government during the current period of civil unrest. The staff could not have been more helpful even though they themselves had to be home for the curfew and so the restaurant had to shut early. The staff were all friendly and helpful during this difficult and stressful situation.

Small, Cute, really friendly, professional and well located. Everything you need in Santiago !!!

The hotel was well designed, clean, and very comfortable. It's in a safe neighborhood. I was staying for business and found the amenities and wifi connection to be very good. I was there for a whole week so got tired of the dinner menu, however there are many options within a short uber ride.

Quiet, super clean, very comfortable beds, fantastic food

Beautiful hotel in an upscale area of town. The rooms and decor are all very stylish, and the staff were incredibly friendly and nice. The courtyard and restaurant provided a nice quiet place to relax after a day in the city - excellent breakfast. The location is not the most central and takes 20-30 min to get downtown, but on the flip side, it is very quiet. Also recommend Quinoa restaurant around the corner for a healthy lunch.

Room was very sparse and need updating. Main floor common area is very nice with a great breakfast. Hotel is located in a residential area.

Lovely hotel in a lovely neighbourhood. Lots of vegetarian options. Loved my stay.

Charming hotel in nice location of Vitacura neighborhood with very good restaurant. Look forward to renovations of hotel expansion.

Great location and friendly stuff.

I had a fantastic stay at Hotel Bidasoa. I was travelling alone, and felt very safe and at home here. The hotel staff, from the gentleman at the reception to everyone else, were very kind, respectful and helpful to a single woman traveller. I loved the decor and aesthetics of this hotel which is very tastefully done. Staying at this place made my stay in Santiago a really special one. I highy recommend staying at this hotel.

they were undergoing construction.... Very very loud machinery while we were there very disruptive

We enjoyed the time we spent at the hotel. All the staff were very helpful and friendly. Room was well presented and clean. It was close to main areas of Santiago but the hotel remained a calm and peaceful place to return to. Reception assisted us with all our requests etc.

This is a nice quiet oasis outside of bustling downtown Santiago. It has a nice pool, a good restaurant and comfortable rooms.

This is a small hotel in the Vitacura county in Santiago Chile. It has a nice pool, good attention, very good food, and comfortable rooms. Nice place to stay if you want to be away from downtown Santiago but still close to most activities.

Excellent staff and very good facilities. Highly recommended.

Clean room. Good neighborhood. I enjoyed my stay. The staff were friendly and helpful

Nice place to stay, quiet and close to different places like Restaurants Clinics and whatever

Everything was excellent, very friendly people working there! THE FOOD SERVED IN THE RESTAURANT IS AMAZING! :) The only downside was that we were staying next to the room with the towels, shampoos, lotions and cleaning stuff, and at 7:00 am all the girls that work at the hotel were gathered there, filling their carts, talking and joking, and they were suuuuuuper loud... but we called the front desk and the noise immediately stopped :) Would stay there again :)

Hotel staff very helpful and friendly. Clean and comfortable, would stay there again. Excellent value for money, breakfast was excellent with fresh juices,fruits, cheese deli meats pastries eggs and much more. Nothing negative about this place. Pool with small terrace and lounge chairs for relaxing. Convenient and only a few blocks from biggest mall and many restaurants. Also nice to have free internet access. Glad we choose this place....perfect!

Impeccable service! This is a nice little hotel with a great 'local' feel. I am very glad I stayed here instead of one of the big hotels from a major franchise. My room was quite nice and very clean. I would definitely stay here again, especially since they appear to be undergoing some renovations/improvements at the hotel. I would, however, request a room away from the rooms used by house keeping staff. They were usually very quiet, but I could still hear them early in the morning because they were right outside my door. I should also note that I did not see an elevator in the hotel. That wasn't an issue for me (the hotels is only 3 stories tall) but it could be from some travelers.