Great place to stay. The room is spacious, the staff members are all friendly, the restaurants food are tasty and the massages are very nice too.

From beginning to end, this property was an absolute pleasure to stay at. The staff was so friendly and helpful & the property was beautiful.

The Pavilions Phuket was a home away from home. I was treated with care and respect from the time I checked in until the time I checked out. My flight was scheduled well after check out time and I was still given access to the property and amenities. I plan to stay here every time I'm back in Phuket. I felt like family. Thank you to everyone that I have come in contact with during my stay. I loved every minute!

Loved our stay at the Pavilions. Staff were super friendly and helpful whenever we needed anything, food was good (esp. breakfast) and having different restaurants / bars on-site was nice for when not wanting to travel out in an evening. Pool and ability to get around the huge site with buggies / off-site with the beach shuttle bus was a bonus too. Seemed to be a lot on offer through the hotel in terms of happy hours, themed nights, and activities, but a heads up that these often need booking in advance - our only very minor disappointment was that we missed a few of the activities as hadn't realised we'd needed to reserve! Would definitely return as rooms were big, clean, comfortable and had big baths, good showers, etc. Thanks for a great stay!

Everything was superb!

Very comfortable resort hotel nested on a hill , surrounded by nature. Our suite was big (>50sqm), well appointed. Service is excellent. From restaurant, to reception, buggy drivers and housekeeping, they all made sure we had a memorable stay for our wedding anniversary and my birthday.

Overall good experience staff was amazing

Amazing hotel. The pool villas were beautiful :)

The Pavilions in Phuket was immaculate! The staff were so catering & such a great vibe. The food at the 360Restaurant was so yummy & came with a sunset view you can only dream of. Worth every penny ;) I had an amazing time - the pool is beautiful & drinks are delicious! Cheers.

Correct place but overpriced, buffet is bad

The property is safe and quiet which is what we wanted on this holiday. We were still able to connect to all the local tours and restaurants. I would recommend this property if you want a quiet private holiday.

the location is very nice near laguna; the stuff are very friendly and helpful; the resort is outdated- the rooms and buildings seem old and boring; the food is quite mediocre; nothing is too bad- just seem that they are tired of business....

This is a very nice and beautiful hotel. The staff is very friendly. We had enjoyed it very much.

Beautiful hill top resort over looking ocean views, very secluded and private villas with great property dining options for breakfast and dinner

This was a great getaway from the hustle and bustle of Phuket. It was super quiet, friendly staff, the private villa with a pool was amazing. Honestly never felt like I wanted to leave the property !

Good

Good I loved the stay

Great hotel and location, food could have been a little more spicy

Choosing a hotel to stay in is not easy! There are so many options but I have to say that this was easily one of the best hotels I've stayed at. The rooms are spacious, villa-like, living room, bedroom, two bathrooms. The entire complex is ginormous. So big that you need to call a buggy to pick you up and bring you to reception / lobby area. Service was amazing. Big thank you to Wut, Meaw, Golf and so many others at The Pavilion. They made a huge difference to our stay. Some of the nicest people we've met. Gym, pool, breakfast was great. My only tip for travellers is to think about activities you want to do in Phuket, because the hotel is isolated up north - so to get into the city, you'll need to ride a 30-40 minute taxi. But the commute wasn't a problem for us! Thank you The Pavilion for your hospitality!

Frankly, its not a 5 star.

The Pavilions have some of the best staff I've ever encountered. The Villas are very spacious. The transportation services were great.

The Pavilions Phuket is the only place I will stay at in Phuket. The rooms are spacious, the facility is immaculate, the on site restaurants are A (the breakfast buffet alone is enough to make me want to fly back for a visit LOL) but the best part of the Pavilions is the staff. The staff goes out of their way to make you feel like royalty and are extremely kind and responsive to any requests…all done with a smile. Thank you Pavilions for making my stay in Phuket unforgettable.

Beautiful property, exceptionally attentive and courteous staff. Only thing to consider is how far it is from everything and know that for a taxi to come get you and take you even 10 min away to a beach, you're looking at at least 400 Baht one way, Unless you book them by the hour at 600 baht /hr.

Peaceful environment, friendly and helpful staff, very convenient by using the hotel online chat app for communication. Excellent experience of staying in the hotel.

Hillside location provides stunning views. Ocean View Pool Villa was spacious and had an amazing private pool - Definitely worth the upgrade. Spa Pool Villa also spacious but completely different feel. Quite dark and tired. Needs a refresh. Outdoor pool area was excellent. Pavillion Suite was very spacious however the balcony/outside space was very disappointing. Staff were outstanding especially Prae, Louise, Anthony and Wut (buggy driver with excellent local knowledge). Hotel does require work after Covid shutdown but they are currently in the process of doing this work. We enjoyed 360 bar and Firefly breakfast/dinner/room service. Quiet location with the option to go to bars and restaurants within short taxi ride suited us perfectly. We would definitely return to The Pavilions Phuket.

Beautiful resort with extremely friendly staff. The sunset and cocktails at 360 are definitely memorable. Amazing breakfast with lots of options

Our stay at The Pavilions exceeded our expectations and made our vacation to Phuket memorable. We stayed in a villa with a private pool and in room spa option, which I would highly recommend taking advantage of. Our room was more than we could have imagined and we always came back to a tidy room and clean towels, which was refreshing after a long day. At the beginning of our stay we were introduced to Louise at breakfast who is apart of the guest relations team. She had the perfect suggestions for excursions and even suggested the top places to see on a day tour of Phuket. She made a point to say hello to all of the guests staying at the Pavilions every morning and to make sure everyone was enjoying their stay. After speaking with Louise, she introduced us to Andrew, another member of the guest relations team. Let me just say a huge thank you to him for helping us plan out our activities from the perfect excursions to “instagram able” spots on our day tour. It was very refreshing to have someone so attentive and positive during our stay, thank you so much! As said previously, we had the most relaxing in room massages by Nuch and Peaw. These women were very professional and ended with an herbal tea tasting in our living room area once the massages were complete. Finally we would like to recognize Wut, who showed us the best places around Phuket on our day tour. He always made sure to check on us throughout the week in case we needed anything , which we greatly appreciated !

Beautiful property, quiet, serene, and excellent service

Beautiful property. Staff was very friendly and attentive. Clean, spacious, and comfortable room. Mattress was softer than typical in Thailand. Breakfast buffet was varied and delicious. Well-maintained pool. Transportation to other rooms and restaurants on-property was easy and generally fast, unless they were very busy. Food was delicious. Drinks (alcohol) were okay. Not far from elephant sanctuary and shopping. Farther from scuba points. Beach is a short drive. Would stay again.

Beautiful property with lovely service and delicious food. We ate at all three restaurants, Firefly and Alto were both very good and recommended. They offered excellent service and delicious food. The front desk was always willing to help. At times it appeared that they could use an extra hand but they alway maintained their composure. The rooms are large and beautifully decorated. We enjoyed the villa and highly recommend it if relaxation is your goal. We just wish that Thailand wasn't so far away.

This stay was an absolute dream. We stayed in an oceanview villa, and could not have had a more enchanting vacation. Our villa was one of the not yet remodeled units, so there were signs of wear such as wood rot on the outside columns, slightly peeled wallpaper on the entertainment hutch, and a few loose tiles in the bottom of the pool. But it was clean and airy and smelled wonderful. You ARE in a tropical locale, and I made the mistake of leaving the sliding glass door open to let in a creepy crawlie. But I made quick work of it and that was that. And tiny sugar ants are a problem if you leave something they wanted out in the bathroom, in my case some unsealed medicine and the slick pad on my razor. Those things are impossible to beat, I know from experience at home. Sunset views from the private pool, wonderful food at the restaurants, in-room massage session, fantastic floating breakfast, and a private in-villa bbq made us feel like we were royalty. I was downright spoiled. The tour operators they partner with for the island tours and elephant care program are top notch, and the Pavilions staff themselves absolutely world class. Shout out to Anthony, the guest relations mgr who is DEFINITELY moving up, chef Keata and waiter Bus who did our private bbq, and Neung, aka "#1" - one of the property drivers who graciously toted us all over the property at a moments notice, and gave us wonderful stories and laughs every time he picked us up. It was SPECTACULAR. We'll be back!

Our Villa was absolutely beautiful and extremely spacious, the views and location were incredible, the grounds were amazing, and the staff was friendly, helpful and accommodating. Food and transportation services were top notch. We had an incredible stay and we will definitely be back!