When I first checked in my room wasn’t ready. The young lady at the front desk provided us with another room which was horrible. It didn’t have a good smell, bathroom and drapes were dirty. I felt like checking out instantly. However, I was directed to contact someone at the front desk. I met a lovely, friendly, kind and compassionate young lady Miss Cardell. She heard my concerns and made sure all my needs was met. Miss Cardell thanks for your warm hospitality and always following up to make sure we was ok.

Love this place you should definitely book with them they are nice people and the hotel is a lay out like omg

I loved the resort itself but the roaches are an issue for me as they were alot of them in the dinning room. Round Island restaurant in the resort needs a deep clean and roach spray.

I travel a lot around but this one exceeds my expectations

The staff was amazing, th show at night was great overall the property was great. I wasn't ready to leave.

Will not return...old antique rooms with rust and crack tiled, stagnant water in shower..would not recommend

Friendly staff, buffet good was good and better than most Caribbean resorts. Didn’t get to try the a la carte restaurants. Beach isn’t great. Pools are all nice. Bar service fast and friendly.

The food was terrible!!!! I got food poisoning my last night there and suffered my entire flight home

The room was great. The hotel staff was abundant and always accommodating and readily available to assist in anything we required from additional towels in the room and booking tours to printing boarding documents for our return flight home. The bed was made, and our room was cleaned every day. The staff at the Bahia Principe Grand Jamaica was outstanding in making certain every aspect of our stay was pleasurable. The staff at the restaurants went above and beyond in preparing food to accommodate nutritional, dietary and allergic conditions our group required. A special "Thank-You" needs to be given to the Bahia Principe Grand Jamaica staff members Amoy Black, Nadralee, Treshana from the concierge's desk and Jarome who attended bar just outside the main lobby who remembered all within our groups preferred drink (alcoholic as well as non-alcoholic) and personally made and brought our drinks to us when we physically were unable to retrieve them for ourselves. My wife and I have stayed at other Bahia Principe Resorts and have booked multiple rooms to accommodate all in which we vacationed with. My wife and I choose to return once again to the Bahia Principe Grand Jamaica, this time with an older group. Upon arrival we knew immediately we had made the right choice. Bottom line, whether traveling with children and grandchildren or traveling within our group of seniors the Bahia Principe Grand Jamaica is an outstanding hotel and an outstanding value.

Do not except customer service like all inclusive at other Caribbean islands. Most of the Stuff is rude.

My first night shower was broken toilet clogged up no hot water.

Stayed at Bahia with my daughter and we had an amazing time. The staff were friendly and informative. Love the food and the entertainment that they had for all age groups.

Overall great experience, I would recommend more local food options at the buffet at all meals.

The rooms need to be serviced better. Air conditions were a bother. Make sure guests are not placed in rooms with a noise hazard. The staff were great.

Love the Bahia. It was our second time there. The staff is amazing. Always kind and go out of there way to meet your needs. To name a few of their best employees, Treshana, Paula, Richardo, Juan P. And many more. Thank you for a wonderful time. We will back! Perfect resort for the kids. They enjoyed themselves at the waterpark. The place was clean and safe for all.

Staff was friendly and helpful for such a large property we felt taken care of. Only diwn side, alarms went off at 5:45am with smoke in hallway and no announcement or staff to tell us it was not an actual fire but mosquito fumigation we had no clue as to protocols where to gather that was scary. Overall very nice vacation.

I had a fun time thank you

Property was okay . The staff was friendly and nice big shout out to Jamaican Kevin heart I think he was the highlight of my trip you’ll find him during entertainment time at the luxury side . As according to the room. Sheets we were given was dirty I did remeber a specific stain that was on the sheets even after room service came and made the beds the next day I still saw the same stain . So I don’t think they change the seats for you they just remake the bed . Pillow cases were dirty some towels and stains on them. And unfortunately during my stay I did get bit by bedbugs . Taught they were mosquito bites until the bites became intensively itchy and the bumps were very raised . My bites all came in 3s down my legs and arms . Good thing I only had two days here.

Nice

We saw roches around the elevators and stairs ways, had no hot water in the morning, not much snacks around and only one elevator wking per side. Ate the food and got sick!!!

Seems like this hotel caters to local Jamaicans. The employees are extremely rude. Almost as if they are bothered that you (non-locals) are rhere. Locals even worse roaches everywhere. In piol in ro

The dining options were great, the staff were welcoming.

My family and myself stay in separate rooms in which both had roaches crawling around the floor and walls. There was mold in the bathroom and the food wasn’t always appeasing. The staff were not nice. Every staff seemed annoyed and overwhelmed. Our key cards on numerous occasions did not work and forced us back to the front desk for assistance in getting new ones. The overall experience was horrible and my family and myself both agreed to never stay at Bahia principe grand ever again.

This is our third time there and it just seems like the service went down hill. Not many smiles on the faces of the workers there especially in the buffet restaurants. Often when we went to the buffet we would not get a waiter until we were almost done with our food.. Which there is no other way to get water unless it’s from a waiter I was told when I asked someone at the bar section can I have a water for my kid they said wait for your waiter they will be around. Which due to the fact you can only get a couple of reservations for restaurant's you’re forced to eat at the buffet The pool didn’t really look that clean it was very cloudy and off colored compared to all the other pools around the resort which made it really stick out. You’ll see two pools next to each other very merky and cloudy then the next three pools crystal clear and it was like that the whole time.

No one answers phone, mess up reservations, moldy room, puts charges on wrong rooms, delivers requested items to wrong rooms repeatedly, water leaks everywhere in bathroom, says they made groupd reservation for father's birthday dinner but didnt, and that is just a few of the the issues I had. I ended up paying 1200 CAD more for a room that was not needed because no one here answers phones Even had expedia call after talking in person to a manager that says someone is always there to answer the phone and expedia said they called many times and no one answered. Do not come here, it is not worth the money and headache.

our visit was august 2024. we have mixed feelings the location was beautiful it was 20 min from dunns river and dolphin cove. which was important for us. transportation was easy. we felt the hotel was not great at communication. we had no idea there was evening entertainment specifically for children until 9pm until 852 pm on our last night and they said it was too late for our girls to participate as they had to prepare for the 9pm show for the rest of the guests. staff begged for tips, i found a roach in the food, we asked for bottle water on day 2 and they said we get more water every other day. 8 days was definitely enough, there is lots to do at a cost which we were prepared for. however we did discover the village which they do not advertise associated w the hotel. if you go meet w jay who really made a wonderful impression on our family. he has two stores it is the first store in left of square and the last store on right of the square

We did not get the room that we had booked and the supervisor made no effort to resolve the issue. The rooms were dated, with very dim lighting, the phones in the room did not work, maintainace did not fix them when they arrived. The bathroom was extremely outdated, and the tub was stained and old.

Worst resort experience of all times. I will never go back there. Dirty, unclean, unhygienic, everything that is bad applies to this place. My son's first and he wanted to leave ASAP. I regretted having to go to this place.

I did not get the room I had booked and even though the hotel was not fully booked; the staff made no effort to resolve the issue. There was no Wi-Fi connection or cable service on the Tv and even after calling maintenance it was not resolved and we spent the duration of the stay unable to use the TV. The bathroom located close to the restaurants that were being renovated had no electricity and, because of multiple renovations on the property, there was only one main dining option, which had lines for breakfast and dinner. Drinks were watered down and flavourless. Not what I had expected, an overall disappointment.

The only thing I didn’t like was waiting in line to get a table for Dinner time 😞🙃

Everything was superb

This is not a five star resort. Don’t spend your money here if you think this will be a five star resort. For tbe price they charged me I could find something better