Disgusting falling apart. Needed a paint job and remodel when George bush was in office. Idk which one

Rooms are old & worn out.

This had to be the filthiest hotel I've ever stayed at. It was so filthy that I went to the store to buy disinfecting wipes and a candle, because it also smelled like mold and mildew. I didn't take a shower for 2 days because the shower was so repulsively disgustingly dirty. Every surface was filthy. The mini fridge was unplugged, so my food was ruined when the ice melted all over everything. Everything. Also, the ice was disgusting and had chunks that I had to deal with before I even put my food in there. It was horrific. And nightmare. And I had the pictures and video to prove it, but this site is not allowing me to upload them. There were two nice employee, but everybody else was useless.

The top linen comforter was stained, The bathroom tub was dirty and when I showered it did not drain completely, The water was backing up into the tub. The microwave as well as the refrigerator where unclean or had not been wiped down. There were no tissues in the room, exterior portion of the door was dirty also the exercise facilities there were no wipes to clean the machines and were no cups for water and one of the machines was missing a strap therefore you can only use one side of the machine

The staff is not very nice . It was clean but the shower had some grime .

Like location, all trash outside trash bags overflowing, loud gathering in rear parking area, air conditioner malfunction.

I think that the hotel has to have only one floor for pets. They told me that when they run out for pet's rooms they use any floor to book, and the hotel smells dog

Shower pan (so did not use) and inside of toilet disgusting. Bathroom floor and entrance floor needed to be scrubbed. Top of chest that the tv was on had something sticky on it. Carpet by bedstand needed to be vacuumed. No kleenex in room and little lotion bottle only had a small amount in it. I left a note for the maid but room was not serviced. Positiives--Nice shower chair and desk chair. Check in area and eating area remodeled very nice. Suggestion-pool steps very steep and no handicap chair or slant entrance into pool.

Dirty and Run down The website states that the hotel will be accommodating to early check-in, which was a lie. We arrived at 1:50 pm and the unfriendly counter receptionist told us he would add us to the “list” and that we were #6. He was not at all accommodating even though we told him we were hoping to check in to get ready for a wedding. Check in is at 3 pm, so we weren’t extremely early. Room 211 We paid for a Deluxe Room King size bed, and received an ADA room, which was horrendous. There were serious electrical issues in the bathroom. The light switch was flipped on but no lights came on. You would have to flip it back off and wiggle it back on. The light would turn off sporadically even though it was switched on, and I nearly fell in the dark when I was taking a shower. The entrance light looks unsafe as there is a gap on the ceiling and the recess light fixture. The closet door knob was damaged and hung by one screw instead of the three that it had at one time, which made it difficult to open the closet door to hang clothes. The carpet was filthy with a huge stain as soon as you walked in, and clearly hadn’t been vacuumed. Worst of all the AC didn’t work properly. We set the thermostat to 66 and it would turn on and run for about 5 minutes then shut off. It was a hot room and it was difficult to sleep. By far, the worst stay at a hotel ever. For the rate that is charged, anyone would expect much much more.

Parking lot sort of not so spacious, but ok.

Slow drain in shower room door did not close without slamming, latch on door broken. Juice machine broken for breakfast. Water in laboratory smelled . Brk bar substandard drapes were gone in dining area. Beds were comfortable staff helpful and friendly

The only great thing is the girl who checked us in, she was amazing. Now to the reality of the hotel stay, the toilet didn’t work so we had to take the back off just to flush. Room was dirty, food from previous guest left in fridge and trash on the floor. Went to wash my hands in the sink and the water smelled like sewage. Bed was hard and pillows were horrible.

Rooms were extremely dirty

Very nice hotel, rooms were clean, friendly staff. Will definitely be back. Thank you!

Front desk lady was super nice! A breath of fresh air! Thank you!

I arrived late at night and the front desk was patient and kind. I always appreciate great customer service. The property was quiet and felt safe. Everything was clean and put together. Parking is limited but i did find a spot. I would definitely stay again.

Everything good.

It was beautiful!

Due the fire at Ruidoso we did not have access to the town, so that's I have been in contact with Hotels.com toget my refund or credit to further.

Good place to stay. Good.breakfast. clean rooms.

The staff wasn’t helpful during the fire crisis that happened in Ruidoso and I did not receive my refund . Worst trip experience ever

Breakfast menu was really good. Bathtub wouldn’t drain, very poor air conditioning, 1 ice machine for everyone in the place on the 3rd floor, poor hot tub performance no fresh towels in a 2 day stay no maid service at all.

It was good stay for the price

Hotel room was great and clean only issue was the parking lot there was no spaces available to park

I reserved two king deluxe rooms three weeks ago. Three hours before check in, I was informed that they were overbooked. Because of that, they changed one of my rooms from a deluxe to a basic king. When I asked if I would get a refund since my room has been downgraded, they said no that the room was the same price. It is ridiculous that they downgraded my stay yet expect the same amount of money for it. I will not be staying at this hotel ever again. They obviously do not respect their customers.

The surrounding property was not taken care of. It is supposed to be pet friendly but the dog stations were empty of bags so many dog poop all over as well as trash. The ice machine out of service on second floor. The third floor loose tiles by ice station. The elevator on first floor the up button was missing and no documentation of reporting the issue. Very friendly staff and the rooms were clean and comfortable.

Desk clerks were all very friendly.

Very nice property, clean and the staff is very friendly.

Their staff is very friendly

Beds were clean, bathroom was beyond dirty disgusting. Never stay there again.

Bought 2 queen beds and they gave me a king had to get that fixed then air conditioning doesn’t cool down enough. Had to sleep with sheets only. The ac was so loud when it kicked on it woke everyone up. Not a good sleep at all

Staff is very friendly