Best trip ever! We love the Palazzo! Can’t wait to come back!

Excellent Hotel. Clean and well kept up.

Palazzo was amazing! Third time we have stayed here and it never disappoints. Spotless clean and elegant. Staff are wonderful.

Quick and efficient check in and check out. All staff was friendly.

I paid for a suite with a city view at The Palazzo. They assigned me to the 35th Floor. The city view was spectacular. At around 10:00 p.m. on Thursday, November 14, they shut the water for several floors in our tower; we could not shower, use the restroom. When I contacted housekeeping, they said that I should have gotten a letter or a notice alerting me about this. I did not receive anything. Then, housekeeping said water would be back around 2:00 a.m. on Friday, November 15. This is and was completely unacceptable. I asked to be moved to a room/tower where there was running water. They sent us to a room on the 7th floor, right next to the hotel’s AC systems and equipment. The noise was unbearable and we could not even sleep. What they did was not acceptable, They provided a room, but the room was a complete downgrade. I am not satisfied and I will never go back there again. I hated my stay at this hotel.

The room was fantastic! The courtesy of the employees within the hotel was amazing. There was, however, what seemed to be a wine glass in the same spot near the elevators that remained there for the full duration of our 3 night stay. Overall it was great and I will stay again.

Our suite was wonderful. Our window overlooked The Sphere. Quiet and comfortable

Check in time was pretty slow.

The hotel is phenomenal itself ! The only complain we found was in regards the shower. Overall was a good experience in Vegas.

Great experience staying at Palazzo Hotel. Would definitely be returning!!

Wonderful room, staff, shopping & restaurants. The wife & I agree we will return very soon.

I've not really been this pressured this much before on upgrading the room. Make sure you get it in writing, or it won't happen. They asked if we wanted to upgrade our room for $200. I asked about the parking and she said for me to give her my ticket and it would be taken care of. So I asked again if that was the total for 2 nights and was confirmed that it was. I said sure, why not. Only to find out later that I really didn't get upgrade and that I had already paid for an upgraded room. I paid in advance for the original booking, so the balance should have been around $200 at checkout. Well, it wasn't. The check out total was $800. Not $200 as quote. It was $400 for the upgrade, $138 more for resort fees and $54 for parking which was supposed to be "taken care of" and taxes. I paid $1,600 up front and then around $800 more for an upgrade I'd already paid for and didn't need to. You got me and wouldn't do anything after the fact.

Beautiful hotel. Amazing check in service

Horrible. Rooms are gross customer service was even worse

From the check-in to the gambling, dining, and shopping. The Palazzo has everything a Birthday Girl could have ever asked for. The room was exquisite, the bed was perfect, and the breathtaking view was breathtaking.

Quick check in. Excellent room, clean. Bed comfortable. A/C unit has to be set at 64 degrees to get the room cold for a comfortable sleep. This is because of the size of the room. Weird thing was that I think the room next door had their connected door open. I could hear them talking at night and in the morning I smell the room service breakfast like it was inside my room. Place lost points because of it.

Wonderful place to stay. The prestige check-in is amazing. The lounge is fantastic services. Great. Everybody is so friendly. This is a must do upgrade.

This is my second time staying at the Palazzo. I love everything about this hotel. Very clean, luxurious, the staff is great

Overall the hotel is definitely one of the most luxurious in vegas. Really enjoyable stay. Only downside was the water bottles in the room. They are branded as basic small venetian water bottles that look like they are complimentary with the room but cost a whopping 22 dollars!

Excellent property with the best pool and cabanas!!

It was ok, but when luggage takes 60 mins to arrive, cleaning still has not occurred at 16:00 in the afternoon, and it’s about as expensive as staying in a top London hotel, then it’s pretty poor!

Beautiful hotel and the cleanliness is suburb

This is a great place to stay with terrific restaurants and on-site shopping. Service was great and staff was excellent and helpful everywhere as well in the resort

Out water was Cold to maybe lukewarm. We had to run water for 15 minutes. For the price I paid. Waste of $$$

They did not have our reservation and turned us awY

Well I didn’t like there was no privacy in the bathroom u cld see in cause if the closed doors how they closed

First time staying at the Palazzo and I’m in love

Everything amazing but the Concierge she booked me a hoover dam power plant and I asked for the raft trip.

The hotel was beautiful. All of the staff was super friendly and helpful. Everyone you see says hello and are you having a good time. My only comments would be that they don't provide bath sheets for showering which I would think would be provided given how opulent the bathroom is. Only other comment is lack of shade at the pools in the afternoon. The hotel does not have umbrellas around the pool.

Very clean and spacious room. We had a room of The Sphere, which was fun. Floor was very quiet, which can be a challenge in Vegas. We had a great staycation for a birthday celebration (we live in Vegas).

Excelente stuff, friendly and professional. I really love everything about this place. I’ll go back no problem.

Amazing as usual