Employee

They don’t have a good customer service, their restaurant don’t care about the client, and the food has a bad taste. Hotel employees are rude.

good location and fast check in porcess.

Good place

Staff were very pleasant! Clean & comfy room! Thank you!

Flights were canceled and called Hotel as instructed by Hotels.com No one at Hotel spoke English however I did speak with one that seemed to comprehend. Thought they cancelled both rooms. Instead I was charged for both rooms . As a Gold Member I would think Hotels.com would resolve instead they have done nothing.

bad smell in the room from the bathroom like black water I had to close the bathroom, it was very unpleasant, the sheets were very hard, it did not feel good on the body

N/A

It gives a better service now and has more amenities. Dislike- room is kind of small even for one person.

restaurant

The hotel staff are very professional and willing to please. The cleaning staff do an outstanding job. Some of the restaurant personnel are not to friendly. The food gets a B . The hotel needs a little updating, but overall I definitely would stay there again.

It was very clean. Staff were attentive and professional.

Adequate hotel, clean and friendly staff, good restaurant.

Room was small. No table to eat or work at. Internet was lousy

It’s beauty

Not a confortable stay

A nice end to a pleasant vacation and return to the Dominican Republic.

Staff was very cordial and friendly.

Centrally located, easy access to Airport and main highway.

My favorite. The food is great.

Convenient location near high way and close downtown Santiago. Great restaurant attached to the hotel.

My experience is good

Clean, nicely decorated, modest and conveniently located close to major shopping center. Staff was very nice and accommodating.

Nice cozy location. Very helpful staff. Cool location to everything in Santiago.

This was the worst hotel experience that I have had in 35 years of traveling either for business or pleasure. I am a former U.S. Air Force veteran and retired State Department Foreign Service Officer. One of the front desk receptionist yelled at me at the top of her vocal range. Simply because I asked for assistance after patiently waiting for her to register 2 new guest, even though I was already a registered guest at the hotel. She saw me standing there waiting but did not acknowledge me at all i.e. sir, I'll be with you in a minute. After she finished registering the other guests, which to a while because she was very slow, and not proficient at her job. She still did not offer to assist me. I said excuse me and she turned her back to me. I called to her again saying excuse me, and then the third time I said excuse me are you ignoring me. She went from zero to a hundred in an instant and began yelling at me, at the top of her vocal range. She began with "what is your problem." I immediately asked to speak with her supervisor, but she continued her tirate telling me "you're not my father", "and you don't demand that I get my supervisor or anything of me", "I don't have a supervisor", and so on. I was stunned and in shock and it took a couple of minutes to gather myself. I matched her intensity and began speaking to her in the same manner she was speaking to me. I told her that I was going to call the police and I turned and walked outside because I was so upset.

Its convenient and offers excellent food at their restaurant. The free breakfast varies everyday and offers local cuisine.The rooms are clean, but the one with stayed in (king size)is in need of upgrading.The staff is excellent and efficient, quick response to all our requests. I have stayed at this location before and recommend it.

It’s a very nice inexpensive hotel in a great neighborhood. Very nice Dominican breakfast buffet, and on Friday and Saturday there’s live salsa and a dance floor. Friendly staff...

This is a nice property with clean rooms. Air conditioner was working fine, newly renovated bathroom, very friendly staff. One caveat: if you are planning to stay Friday or Saturday night, request a room away from the restaurant. They do parties these t o days and it is loud in those rooms just above the restaurant.

Good place and kind people

Everything is good,if you can stay 3 or 4 days,the breakfast is ok

Location is good. Just room small for it's price. The staff are nice and friendly. Restaurant is small because the hotel is full during my stay. Not enough tables in the restaurant.

Hotel is clen the bed is to smoll the noise front other rom is bad