It can be seen that the hotel saves where possible: - most food tasteless - coming later for dinner means some dishes are not available - they serve half-raw fish from the grill, when I advertise it to the shift manager, it goes away - the sports pool is full of paper left over from the fireworks on January 5 - the sand by the pool is full of small dirt - new year's eve for double the price disappointment with dinner - it corresponded to 3 stars, I had a great new year's eve in Tenerife in a 4 star hotel and it can't be compared at all, just a disappointment in Lanzarote - food left over from New Year's Eve was served on the following days - the dinner service won't notice you (especially older gentlemen), you have to walk up to them - the supervisor at dinner is so good at shaking hands, he doesn't see anything of what he's supposed to see - young service okay - reception okay - Christmas decoration in order - neither pool had the declared temperature!!! - in a whole week, no one fixed the malfunctioning shower - dirty sunbeds - although the hotel boasts a SPA, it deserves a maximum of 3 stars for ordinary services and a change of management, which is indifferent There are hotels that do more than they have to and there are hotels that do less. This hotel did less, there were a lot of minor disappointments.

Value for money was exceptional

As a solo traveller I feel very safe and comfortable at this hotel

This property is advertised as luxurious and 4 star and in many aspects it is but in many aspects it isn't.

We stayed in the hotel in the end of April 2023. Hotel itself has beautiful and well looked after grounds, very good pools and nice SPA and gym. Food was very good and plenty in amounts and choice if you are omnivore. Some options for gluten-free diet, also I found no issue with catering vegan if vegetable stews are your dish. Vegetarian was even easier with eggs and cheese. Though not always you could see if cheese was vegetarian or not. Rooms were clean and cleaned well. Entertainment good and plenty especially if you like to get involved in activities with animation team, you will always find one. Animation team also gave very good night shows, I'd say, even better than some hired ones. Drinks were plenty to choose from, just download menus via QR code. Although sometimes you may get a little cheated with some lazy bartender so cocktails can vary in finish and taste. There is no cold coffee option at day bars, so just ask coffee and ice (and milk if you prefer) and mix it yourself. I found an issue finding not alcoholic drinks, as even for all inclusive there is only one alcohol free cocktail. At least they have alcohol free beer, but no alcohol free wine or cider. So if not boozing, options are very very limited. People who work at the hotel are hardworking, friendly and always willing to help. If you have any issue just ask the reception and, I am sure, they will find a solution for anything. Overall, I loved staying there and willing to come back one day. Thank you

Excellent facilities, clean and well kept grounds. Staff were excellent and very helpful.

Great gym and bar not too expensive. Whilst I thought the breakfast buffet was pretty good the only evening dining option in the hotel was buffet and no room service. Also our room and a continuous noise like a boiler sound which was annoying especially at night. We also had problems with our key card working. Most annoying of all our cards were cancelled st around 10am on our day of leaving so when returning to our room after breakfast to pack up we could not get in and had to go and sort it with reception

Very clean grounds. Staff helpful. No tea of coffee / kettle in room would be a good addition if possible.

Last minute booking for 1 night NYE AI - had a garden room 11. Pleasantly surprised as we have Previously stayed in select room with SV Great night - gala buffet, show, drinks & fireworks at 12

We have been here a few times pre covid and was just as good but room was looking dated in parts and air con not working We always seem to get a room the furthest from Reception and a good walk. We are able to do this but some people might struggle. Food was good. Plenty of choice. Plenty of sun beds. Entertainment good one night but other nights poor( thats our opinion and others might enjoy) We went down the hill to the port for a drink on night sometimes

We travelled are a family of four adults. Our rooms were beside each other on the fourth floor. The rooms were nicely decorated and spotlessly clean not an insect in sight. Overall the food was fabulous with something to suit everyone. We took part in lots of activities organised by the wonderful hotel team and enjoyed the entertainment each night. This was our 5th time holidaying at Costa Calero.

Lovely hotel in a quiet area. Staff are friendly and approachable. Dining options at the buffet are numerous and of good quality. Pools were great to swim in. Saltwater 40m pool was never crowded. Gym equipment was of a decent standard and was also large enough for several people to use. So often at hotel gyms there is only 1 treadmill, 1 bike etc - thankfully here there were several of each so no waiting to work off the excesses of an all inclusive stay! Definitely a place to go for some quality R&R.

The hotel grounds and pool areas are lovely, lots of space and sun loungers. The staff were very friendly and helpful. The bedrooms were dated, air conditioning didn’t work in our room and neither did wifi. However work is being done on rooms now.

Great hotel and the ultra all inclusive is superb Wifi is not great

The property sits near a lovely marina with nice places to eat and some shops. We have stayed at Costa Colero several times prior to covid .. we found the property tired and in need of some basic upgrades.

Loved this hotel.. Everything was great.

The internet is slow it is unusable in the room - meant I could not get any work done - nice garden. Good for a holiday maybe, but if you need the internet this is not a good place. I told them but they didn't seem to think it was very important to have internet.... :-(

It was fine, nothing special, used the spa also was ok, biggest problem was there is no wifi except if your sitting in reception, so if you want a holiday where you gave wifi don’t go to this hotel. They kept saying they will reset the routers as an excuse.

Was a nice stay at a comfortable and well-priced hotel. Very friendly and good staff. The hotel was Clean and well presented throughout.

Clean, beautiful, highly recommended

Overall we enjoyed our stay at the hotel. The staff were all excellent and very professional and Covid measures were in place. Our room was decorated to a high standard and we had a great south facing view. We enjoyed the spa and visited twice and thought it was good value for money. The food was very good, plenty of it too, but we did find the dining extremely busy whatever time we visited. Not sure why people have to dash around plus filling their plates up so high - there was plenty to go around and you could go back and have more if you needed to. The main thing we did not enjoy was the very loud music which was played periodically outside by the pools. It was so annoying and completely unnecessary. Please stop as this is not a 18-30 holiday hotel.

Marketed as 4star but can only be described as 3star at best. Refurbished rooms are okay, if you get one (we had to complain about the state of the non refurbished room and lack of sea view, despite it being described as such, before we were offered an upgrade). Food and dining facilities very poor. Bar and pool areas feeling very dated and tired. The whole place and service that goes with it needs an upgrade, not just rooms.

Fabulous hotel, staff are very helpful, lots of choice for pool and sunbathing areas. Rooms very clean, well appointed.. We stayed in a Select room (upgraded rooms)..would recommend. The sea view is just amazing from the balcony. Peurto Calero just a short walk down the hill.

What an amazing hotel to venture to after lockdown. Staff are so friendly, nothing is too much bother for them. The hotel spreads over a large area. Theres a space for everone near the many pools. We chose an area under the palm trees. And a trip to the spa every day was the perfect way to wind down. Thanks to all the staff for wonderful food, spotless facilties and a smile for all.

The hotel and staff were amazing. We took all inclusive Prestige and I can say it was an amazing deal with SPA. I can only say that the catering quality wasn't as I expected also the show in the evening...

Really good accommodation. Excellent outdoor space and pool areas. Found staff very helpful in anything that was needed.

Really good accommodation. Excellent outdoor space and pool areas. Found staff very helpful in anything that was needed.

Lovely stay. The hotel felt busy but there were enough sunloungers, and the restaurant wasn't overcrowded. There was a good choice of food and drinks.

Amazing experience- super hotel - great swimming pools - excellent service

Really enjoyed our stay at this hotel for Valentine’s Day. Everything was great, will definitely stay again

The whole experience was superb with most friendly staff good entertainment high standard rooms and good to die for. All inclusive upgrade is a must and brilliant value

A great hotel, made excellent by the professionalism and commitment of the staff. Despite reduced staff numbers, the level of service was outstanding - from the cleaning ladies (rooms and communal areas always spotlessly clean) to the restaurant staff (food replenished continuously) and the manager, Stefan, who also worked in the restaurant. Yolande on Reception was especially helpful and efficient. Excellent variety of food for both buffet breakfast and dinner (both meals included in our special offer rate), with some dishes cooked to order.Evening entertainment in the bar (unexpected in the current Covid conditions) was also very good.Hygiene and safety standards maintained throughout the hotel and we felt very safe.Only 2 slight negatives: the hotel is at the top of a very steep hill so a difficult walk to the marina for anyone with mobility issues (though not a problem for us); the internet service was very unreliable.I highly recommend this hotel.