The Staff was very friendly and very welcoming. Rooms are also a nice size. The breakfast buffet also has a great spread every morning!

Not deserve the brand of Grecotel No privacy between each room Threadbare room conditions Staff generally friendly But some nervous because of complaints by guests Everything being management's fault Not worthy of over 200€ per night Don't come No parking space

Family hotel, located across from the beach, good breakfast. Property grounds are ok, rather small pool, rooms are clean, but slightly outdated. Very family oriented.

We received an upgrade upon arrival, sea view and sea sounds, Very nice and polite staff, in front of a nice beach. Rhetymnon center 3km, but nice walk next to the sea The rooms need an update, however for the budget very good. Breakfast was good.

This is a great hotel for relaxed family holidays. Nice facilities, great welcoming staff and very accomodating.

A very good choice for a holiday in Rethymno. I visited this hotel for business and it was very conveniently located very close to the center but in a quite area with other hotels and amenities next to it. The beach is right across the street from the hotel. Towels and sun beds are free of charge. Rooms are very spacious and clean. Hotel staff is very friendly, helpful and welcoming. The manager at the breakfast buffet is amazing! Overall a great hotel and highly recommended.

The hotel gives the impression it is a spa enviroment in a lovely beach setting. Fact it is crammed between another big hotel and a mini mart on a very busy 2 lane road with the beach on the other side. We knew about the road, but its description did not include being the main road with huge and non stop tour buses. The road is also lined with mini marts and budget resturants and bars and hotels. The staff at Plaza "spa" is pleasant and helpful and one of its best assets. The 1 bedroom apartment we booked based on the wed photos, was sparce with no sofa only beds to sit on. Nothing like the photos. We stayed in that room because it overlooked the ocean and the road, better than being in the back with nothing to look at but the many beach towels and underwear hanging over the balconies. This could have been Naples. The room was quiet only with the balcony door closed. So much for ocean breezes. I booked with hotel because the Grecotel has a rep for luxury properties. This one is NOT. After we returned I discovered it was also a timeshare. Very disappointing. I should have done more research, but I took the Hotel.com and Grecotel websites at face value. I did not "buy" the additional cost breakfast option for this hotel and the comformation clearly stated Breakfast not included. Turns out is was free with the room, but we didn't know it until we tried to pay for coffee at the last of our stay. Fortunately, this hotel was the only booking mistake I made in a 4 week trip.

but not 5*, maybe more like 3 1/2. It's a really nice hotel for a package place, though, with really nice rooms. Staff are generally friendly and helpful but the place felt geared for those coming on package holidays rather than independent travellers. Shame you have to pay for the gym and that the restaurant only offers a buffet in the evening.