Everything

You ask unique. OK We paid extra for a balcony but didn’t want to sit there as the table to put out drinks by the two old creaky looking chairs was covered in seagull crap. Pretty unique feature. No time to deal as we wanted to make use of the rest of the day after a long drive and next day weather was rainy. Next day on return from exploring the town still same crap on table so phoned reception as rain had stopped and would be nice to sit outside but after calling 5 times over 20 minutes got no response so gave up. Was told later that only one person on the desk and was on the phone constantly so could not answer my calls. Calls from outside have higher priority to calls from guests it would seem. First night we had dinner at the hotel. Catch of the day was more catch of the week and my wife’s choice of fish was even less fresh and quite fishy. Had a great meal at Neal’s restaurant in town next evening where they serve fresh fish and enjoyed. Having spent £1k at this hotel for room plus evening meal and a continental breakfast typical of a 2 star hotel it has decided us that choosing a so called 5 star hotel in the holiday towns of the UK is a stupid idea and best to stick to anywhere outside the U.K. where we have have never experienced such poor value for money. Nice place Sidmouth shame about the hotel.

The hotel itself is wonderful, very clean and very nice staff. The problem comes from Room 21 which if you ask me should not be let out to anyone. All the staff know about it and the lady at checkout was apologising as soon as we handed over the room key. To think they even charge extra for the sea view room. I have been in colder saunas! The window only opens a few inches and we should have known it was a hot room when on entry there was a fan on full.. problem is it was impossible to sleep, it was so hot , too hot.. if we were dogs in a car we would be prosecuted

Too basic and limited options available for continental breakfast. Also, it would have been nice to have available cutlery for different elements of breakfast dishes, rather than having to reuse one set of cutlery for everything. Generally food and drink prices were high, even by hotel standards and portion sizes could have been more generous for the money charged. Our room could have been more spacious and was exceptionally hot. Thank goodness we had a couple of fans. Twin beds ideally should have at least a small gap between them. Ours did not any space whatsoever. However, staff were friendly, the room was clean and the hotel is in a stunning location. We were grateful for our beautiful view of the sea from our decked area outside our room, which was a real plus point.

An excellent hotel in a great location

Everything was wonderful

Everything about the hotel was lovely, the staff were friendly and very helpful. The facilities were fabulous with the Spa and we ended up eating in the hotel restaurant the Upper Deck each ever our stay because the food was so good. I would definitely recommend this hotel.

We booked for our 10th anniversary. Emailed a month before to say that it was our anniversary and that would be amazing if we could use our VIP hotels.com status to make that happen and also about any spa packages available. On check in it was clear that they hadn't even seen the message, which explains no response. They did send a bottle of prosecco to our room which was nice. The room was fine, but very small, and considering the price, wasnt good value. Staff were good and friendly. Spa and poor area were good. I think the biggest let down was the food. Really average and overpriced. When they advertise "tempura vegetables", they should know what tempura is...its not the batter they use for the fish and chips!! The fish and chips is very avaerage too. Thin, too much batter and over fried. £30 for a main (once you've added carbs), and its bang average, is just too much. Could be great but needs to decide what it wants to be. If it thinks its a 5 star hotel, food needs to be much better. For the price of the rooms and food, it just doesn't stack up.

Good room with shared patio.

Comfortable room. Great food. Lovely views from bar and deck. Relaxed atmosphere. Staff all very friendly and helpful

First time we have stayed and would definitely stay again good parking and so handy for walking into Sidmouth. enjoyed the spa as well staff were very friendly and helpful

the hotel room was in a motel style annexe away from the main building. To be fair the room was comfy. Biggest issue was food and service. Staff were all inexperienced and dinner food was at best average and portions extremely small. Really poor value. Breakfast similar and we were asked to pay extra for sausages/bacon!! Service terribly slow. Overall poor value, and to be clear there is no sea view.

Disappointed with the service at dinner and breakfast, staff were lovely but not enough of them working, so service was extremely slow with dirty tables everywhere. First room did not have a working TV and second room did not have a hairdryer - had to ring reception from my mobile as the phone in the room did not work either.

Great service, lovely room with beautiful view, excellent breakfast

I really like the hotel especially the spa. The food was fantastic and very fast to arrive. The parking was easy, staff were lovely, rooms were sensational.

We have been staying at The Harbour for many years. We love the size of the rooms and the restaurant and bar. Staff are always helpful and friendly.

The hotel was situated on the sea front with the beach over the small road The rooms and staff and dining were all better than the star rating

Great hotel, excellent room, super breakfast

Unfortunately the room was not serviced while out for the day so no fresh towels,sheets,water t bags etc etc which spoiled a great hotel trip

Friendly service and great sea views.

Beautifully decorated, stylish hotel in a wonderful location. Friendly and attentive staff, super room, good breakfast … would absolutely visit again, and would 100% recommend to others

Excellent all round. Our room remained too warm even with the window open but not sure why.

Had a nice stay and will stop here again

the staff were very helpful and the restaurant food was very good. The hotel is in a very good location. On the downside the bed mattress in my room (#2) was far too soft and the mirror over the shower room's wash basin was far too big for the small space making it difficult to bend down close to the basin

We throughly enjoyed our overnight stay. Everything was perfect from check in to meals. staff were very friendly and nothing was too much trouble. Appreciated that we had been up graded to a seaview room with balcony - a nice surprise Thank you. Evening meal (fish and chips) was very good. Breakfast very good choice. Hope to stay again.

A very friendly and attentive staff during our stay, well done

Fantastic hotel. Lovely room Great food. Great service. Very helpful staff. Nothing too much trouble

Wonderful short spa break

Wonderful couple of days with our 16 year old daughter. Everything from the spa to the restaurant was excellent and when I left some things in the room on check-out they posted them to me the day after with no fuss at all - really wonderful service. The view and position is lovely and spa was great. Will be returning

I know you are a Harbour Hotel so fish would be a big choice on your menu, but it would have been nice to see other choices, maybe a pasta option for anyone who doesn’t eat fish. Car parking was limited and I think most people would think they could park and not have to pay car park fees. That would definitely be part of our decision to stay. It was lovely to be able to bring the dog, it would have been really good if there was some where in the hotel you could sit and relax with a drink. It was lovely inside but we never got to relax and use it.

Nice hotel, we had a very comfortable room with a good sized bathroom. Very convenient for the town, the beach and for conaught gardens. I was disappointed with the parking though, hardly any spaces and some enormous cars were taking up two spaces. We had to pay £8 a day to leave our car over the road in the public pay&display carpark. I chose this hotel over other seafront hotels because it supposedly included parking , i think they should at least provide parking passes for use in the public carpark. This took the shine off what would otherwise have been a nice stay.

A comfortable 2 night away. Service was ok but not always attentive or detailed. Room was nice and comfortable. The Spa was simple and relaxing. Food was delicious.