It was a great location for the Christmas markets. It was about a 20 minute walk from the train station with tons of restaurants around. Also, it was directly on the Rhine, so beautiful views.

Hotel was perfect for the few nights we were there. Close to many things and super clean. Staff were friendly and rooftop terrace has a wonderful view.

This hotel was amazing. The views were great from our room of the Rhine river and Cologne itself. The staff were incredible and so welcoming. The hotel was clean and looks amazing inside and out. The accessibility for wheelchairs is great. Getting to each floor is easy, in room accessibility was great and accessible shower was brilliant. There is a button on the outside of the door near the main entrance where you can press it and someone will come out and meet you and activate the lift for you. The drinks service was also great but can't comment on food as we didn't eat there.

Front checkin very efficient on arrival. However would have liked assistane with bags up steps at front of hotel. Damp smell in room on arrival. On second night returned late to find silverfish crawling on bed and in bathroom. Room was not serviced on first morning and was told this was because we had not requested it. No handwash in bathroom. Carpets in corridor leading to room and in room filthy with heavy staining. Breakfast buffet and staff in dining room very good. However my partner has dietary requirements and had omelette for breakfast on three mornings. However it was not available to order on the final day. The stay was a gift from our children and on arrival we settled our local taxes bill. When we arrived back to our room on the third evening our keycard was not working. I went to reception and obtained a replacement. However when I arrived back at the room, I was told that I immediately needed to go to reception and settle my local taxes bill of €60.00. I explained that I had discharged it on arrival. The caller said that I had to immediately go there and the manager insisted it settled immediately. When I got there the first person said I owed €60.00 for an upgrade and the manager said it was €60 per night total €240!! As I could not contact my family immediately, I had to pay or I could not access my room. The manager put his hands in the air and left me with the receptionist to pay. I paid but was very disappointed with the overall cost of over €1600.00.

The room was nice, the staff at the front desk not very nice . They did their job without a single smile or politeness

This so called suite was very noisy and dirty. ( S-bahn is in front of the room) We had towels with holes in them and the wall next to the toilet had dirty yellow stains. Carpet was full of stains too: the room really needs to be redecorated. Staff was rude. when you need an umbrella they need to register it. It was fully booked so no chance we could change rooms. For me one of the worst rooms/hotels I have been to in ages and that for the price of a five star deluxe suite.

Excellent facilities and location. Close to shopping area and restaurants, cafes, bars. Parking on location.

Hotel was very nice, friendly staff and a great breakfast. Air conditioning like with most hotels wasn’t great so when the temperature got over 30 degrees our room was really hot. The cleaners of our room weren’t great, we had empty glasses from the bar that were just left for 3 days and used coffee cups weren’t replaced.