Friendly staff Enjoyable meals Good service Poor location re beaches Didn’t serve evening meals on Thursday, Frl Sat.

The stay was okay. Good for a short stay.

Very dated room , creeks when you walk anywhere , tv the size of a iPad couldn’t even see laid in bed , pool dirty , shower so loose you have to hold it in place , wouldn’t go again

It is an old school British hotel. The staff was helpful and friendly. Everything is rather old but well looked after and clean. We had a really nice stay there. Maybe the mattresses in beds could be updated for more comfort but otherwise ok. Please have in mind that this is not a luxury hotel so when planning to stay there please adjust your expectations accordingly.

HOTEL IS VERY AGED, NEEDS SERIOUS INVESTMENT. POOR ROOM STANDARDS, AND SMALL SIZED. NOISY AND CLUTERED FEEL TO WHOLE SITE. PRICEY, CONSIDERING POOR QUALITY OF STAY.

Good price, reasonable condition. Good for the younger children with pool and games room.

The hotel rooms are quite outdated and need modernisation. Our room was a bit small for 4 of us to share and the bathroom was super tiny. Also we were close to the lift and main stairs so you would hear people talking loudly and the fire door slamming constantly. I would have normally complained about these factors but we were there for a couple of days, to sleep and change and head out so I didn’t see the point. Also one of the bed sheets had ink marks on it. The location was brilliant and staff very friendly and helpful so can’t fault that at all.

Would like to have had a night porter on duty. Should cater for Vegans at Breakfast, should have couple of toiletries in bathroom, no shelf in the shower or bathroom to put anything.

I liked the pool and hot tub room was cosy bed was comfortable There wasnt many food places locally The ganes room was good A good hotel staff was very friendly Breakfast was nice .

The reception staff were friendly and helpful. The hotel was clean and tidy, the bedding was dated ,pillows like sand bags. Not the hotels fault but noisy people in nabbing rooms after midnight. Housekeeping very good.

The property could do with a bit of a facelift as the rooms are a bit dated. It wouldnt take too much to improve it all. The room was all was clean and tidy and good enough for what we needed. As it was the airshow weekend the hotel was a decent price up to anything else available. The pool was clean and not busy which our 1 year old loved. The staff were very friendly and were happy to help where needed. Overall it was a pleasant place to stay especially for the price

***Wish you all the best - hit and miss with this hotel***The property is a block of separate accommodations managed by the hotel. I was offered a ground floor room in a multi-apartment building with separate entrance. The room had non-working facilities - toilet/bath leaky fridge broken no heating option no soap in shower. Also worse than travellodge as one can hear people conversations clearly because of odd placement of doors. Completely not safe to have a normal conversation. Very unrestful night. Also far away from shops (10-15 min walk). Hotel does provide bath soap at a price but this should be advertised as self-catering rather than hotel rooms. To add to more issues expedia booking states parking included but hotel is used for bus/coaches for mass travel so parking gets taken - and hotel website and confirmation email states parking cannot be guaranteed. I had to park in odd place to begin with and shift twice between night and morning to avoid getting car damaged in night by other patrons. The staff was courteous however decided not to make a fuss and ask for proper facilities as was staying only between night (9pm to 9am). Would not recommend to others if they can get other options because here definitely its going to hit and miss. For the price would definitely try other hotels first which have atleast promise a good night rest and basic facilities - working bath/shower/soap

A bit outdated and found Bombay mix down the side of the chair. No batteries for TV remote but luckily for me I had some. Bed was comfortable and slept well. I would stay here again as I liked the location and the price was good.

Its very dated and basic. Staff are helpful and friendly though.

The room could do with upgrading and decorating, but it was clean and beds were comfortable. The staff were polite and helpful and it was nice to have a drink in the bar after walking back from the beach. Breakfast was ok for the price and sufficient to start the day.

Old fashioned decor and room keys, thin walls so you can hear everything in other rooms. Bathroom was very small. Hot tub was very loud and looked basic. But bed was comfortable and clean. Pool was good size and quite warm. Located in good distance to the pier and beach.

The laguna hotel has a pool and games room. This is excellent for the children.

Very Convenient

Kind people, clean, nice pool

Property is situated in a quiet location.They did not provide clean towels on the next day.

There was no fan or air conditions in the room which makes sleeping at night very difficult.

Very nice reasonable price .

Property not as advertised, said:quiet (near a very noisy road) Had entertainment (none) Bar/public areas not open until 6pm Said they done evening meals (done none) which isn’t very good if you have 2 small children having to drive the into Bournemouth for food☹️ All needs updating. Very disappointed ☹️ in our stay with the grandchildren.

The hotel is good, with free parking and within walking distance of the beach and town centre. It’s also reasonably priced and has a pool

Unfortunately the rooms standard was very poor(broken ceilings and furnitures), no toiletries (only one small soap barr for 3 people in one of the room). Chocolate wrappers in drawers. Very poor standard of cleaning. A lot of spider webs around. Very heavy and hard pillows and blankets. Toilet cover out of place and not fixed. It's a shame because the Hotel is located in a quiet and beautiful area. It definitely needs an upgrade. Staff kind and nice.

Nice friendly hotel. Very well priced and very clean. It is a little tired and is not a ‘modern’ hotel

Great price and very nice staff.

Terrible, really poor rooms in fact rooms were crap,moved from 1st room as shower had hot water coming out of both taps.2nd room very slightly better but not clean, very noisy doors slamming all night, floor's creaking in corridor, decent breakfast and friendly staff

Was lovely, kids loved it. Relaxed atmosphere. Pool was great and gardens beautiful and the games room kept them busy in the evening. Rooms a little tired and dated (we were in one of the houses on the grounds not main block. But they were clean and nice bedding.

The staff were excellent. The general condition of the hotel is poor and the rooms are not really that clean, although the linen and towels were. I wouldn’t go back unless it had a major overhaul.

The reception person was very nice and helpful. The first room we had the bathroom was made for a size 10, being a slightly chubbier chap we had to move. The 2nd room had an actual bathroom and not a cupboard with a bath. The room had no Aircon and the hotel had no fans, the 2nights we stayed were some of the warmest of the year so the first night was impossible, the sheets kept sticking to you, we bought a fan for night 2 but it didn't help much. Overall the bed was really uncomfortable, there was mould on the shower and water ingress in the bathroom. We stayed out as long as possible on the 2nd day and checked out as early as possible when we left. I would love to say the price of the stay was commiserate of the quality but it really wasn't.

Traditional and large seaside hotel of yesteryear. Room was tired but more than compensated for by the exceptionally friendly staff. The breakfast service by a largely young team was the best I have experienced in years! A great place for budget conscious families.