Staff were friendly and helpful, the property was very quiet and relaxing

Loved this ryokan. We wanted a traditional experience and were very happy. The futons were very comfortable; the amount of space was generous - four of us stayed in comfort. The "public bath" (separate for men and women) was great (good shower/bathtub in the bathroom as well); the morning tea ceremony and afternoon calligraphy session were enjoyable; the small balcony had a sweet Japanese garden, and a clever combination of screens and curtains made it possible to shut out the "city" view and still see the garden and have good light. Everything was supported - good toiletries, yukata and slippers for the bath, tea, fridge with beverages, a map of the local area and good recommendations. The owners and staff were helpful and wonderful. My daughter's boyfriend proposed at Ginkakuji the second day we were there and they were so delighted - staff took pictures of the two of them in the courtyard garden and created a memory book they gave to my daughter with a special gift.

Our hosts were very warm and kind. Felt like it was their home (and as a family business, it is!). Welcoming and a superb location in beautiful Kyoto.

Fantastic and genuine service and hospitality. Focus on the small details. Generous stay in all dimensions

Very clean and beautiful. Highly recommend this ryokan!

The staff were exceptionally kind and helpful. The breakfast was phenomenal and the room was clean and spacious. The Japanese-style bath was also nice and the location was fantastic. Overall, flawless place and will recommend for others to come.

Awesome place for great Japanese experience! Thanks

My family and I had a wonderful stay here. From the moment you enter up until the moment you leave you’ll feel welcome and at ease. The rooms are lovely, the communal bath hot, and the Japanese breakfast is delicious.

This Ryokan offers a thoughtful and useful introduction to Kyoto and Japanese culture. The Japanese breakfasts every morning were delicious, and no two were the same. The owner and staff recommended two little local restaurants that offered some of the best meals we've enjoyed in Japan. The ryokan also offered a tea ceremony and a koto concert in the lobby. The room was pleasant, clean, and spacious and offered lots of storage space and electrical outlets. You need to be comfortable sleeping on a futon on the floor. I wished there was a lamp as well as overhead lighting. You'll be happy with the service if you understand that it is excellent despite the modest English language skills of the staff. But that is part of what good foreign travel is about! This ryokan is in a wonderful location with small streets and small shops, even though it is easy to walk to many significant sights. That too gave us an experience of Kyoto that a standard guidebook could not.

Highly recommend for any visitor to Kyoto. Everyone have to experience a ryokan while visiting Japan. Great location walking distance to most attractions. Exceptional service from the staff. There’s complimentary activities everyday like tea ceremony and origami. Felt like staying with a family rather than a hotel stay.

This is a wonderful family-operated ryokan. The staff of the hotel went out of their way to make us feel welcome and the owner even hosted a tea ceremony for us. The hotel is located in a quiet area but is very accessible for food and shopping. We would highly recommend this hotel. It was an unforgettable experience for us.

The Nishiyama Ryokan exceeded our expectations entirely. It was a peaceful and beautiful space, and quite spacious. The facilities were clean and the staff were incredibly accommodating and kind. The location was fairly central, a short walk to the main tourist areas, restaurants, etc. We participated in the traditional Japanese breakfast and it was incredible - the server and the meal were both fantastic. We did not use the facilities (i.e. the public bath), but it seemed like a relaxing and clean space as well. We only spent one night here as we read to only spend a short time in a ryoken generally and a hotel for the remainder of the trip. However, we wish we stayed here longer as the experience was lovely. Totally recommend!!

- Rooms: Very clean and comfortable. Free socks! - Ryokan has a free tea ceremony from 9:00 - 11:00 am hosted by the owners themselves! Taught us how to Japanese tea drinking etiquette and put our photo in a beautiful frame when they heard we were newlyweds. Even put cute dolls of newlyweds in our room while we were out. They have other activities too, like free sake tasting- Public bath at B1 is amazing, clean and relaxing. Hair ties, towels, make up remover, etc. provided- Excellent customer service. Very accomodating staff, always polite and helpful, even went outside to send us off when we left and bowed as the taxi drove away. They even gave us free masks when they heard we were going to Osaka out of concern regarding the Wuhan virus- Gion, city centre and popular shopping streets are very accessible, often a lesiurely walk away or a short bus/train ride. Neighbourhood has cafes, convenience stores, and shops nearby but is peaceful and quiet

nice location, close to shopping street and close to attractions

A nice and comfy hotel. Walking distance to Kyoto shopping and city center.

A great experience, with lots of dining options within walking distance. The staff were lovely and the rooms were amazing!

The room we stayed in was in the traditional Japanese style but also included Western style beds and a bathroom. It was a good balance of the culture while being comfortable and familiar for people visiting from the US. The basement included a common bath area (separated by gender), which is very traditional for a Ryokan. I found it a little awkward because males in the US do not usually bathe together, but I ended up having the bath to myself and really enjoyed the space and freedom. We also met the owners in the morning over matcha and they were wonderful. The hotel is a short walk from the nearest metro station and there are a number of restaurants within a reasonable walking distance. We would love to stay here again if we return to Kyoto.

Wonderful staff, excellent location. Good facilities.

Great location. Central walking to many spots. Quiet area.

Love everyone here.... their staffs are so nice!! The facility is so clean.... they also have free tea ceremony with amazin green tea and cookies.... just love it here

It was a wonderful experience. First time in Japan so first time in a Ryokan. The room was very spacious and clean. The staff was very very helpful and we loved the public bath. I highly recommend this property.

Loved everything about the Nishiyama RYOKAN. The staff was so nice, going out of their way to make you feel like family. Their little gentle touches makes you feel like your home away fron home. Would definitely recommend it and we hope to be back!

Kind staff, beautiful room, delicious meals, good and quiet location

The level of service here at this ryokan was outstanding. From the moment I walked in until the moment I retrieved my bags on checkout day to sightsee, the staff really makes you feel like you are a true guest in somebody's home. I highly recommend at least trying the traditional Japanese dinner one night during your stay. For me, it was the best meal I have ever had. Every course was intricately plated and the ingredients matched with the season as well as the region. It was also nice knowing I could come back to my room and have tea after a day of sightseeing. If you are on the taller side like myself, just ensure you duck to avoid hitting your head on some of the beams :).

Very lovely ryokan. The staffs are very kind and make you feel very warm. Breakfast is very nice.

Very friendly, helpful staff Comfortable , clean and functional rooms , everything you would expect of a Ryokan Public Bath also very clean Very good location close to subway and night life

This was such a lovely, comfortable place to stay. The room was gorgeous, and the sleeping mats on the floor were quite comfortable. There are public baths at the ryokan, and it was fine for my wife to use them even though she has large tattoos. The staff was kind and helpful. We got to enjoy a tea ceremony on our way out! I highly recommend this place.

Lovely ryokan! The room was aesthetically beautiful and minimalist with gorgeous shoji screens and tatami mats and surprisingly comfortable futons! Located on a quiet street central to many restaurants and attractions. Quiet, clean and cool rooms. The staff was super helpful and friendly and most mornings they offered a class on various Japanese topics like the tea ceremony. Overall a wonderful experience at a good price. Will definitely stay there again if/when we come back to Kyoto!

What a fabulous place to stay! If you want a bit of authentic Japanese culture in one of their greatest cities I would highly recommend! We stayed in a twin room and it wasn't too bad for two burly western blokes. Bathroom is tight so we used their public baths, a must try experience!! Would highly recommend breakfast ( we went for Japanese but there is continental, it was different both days) and taking macha tea with the two locals after! Service is exemplary and they have some English too! Highly recommended stay we will be back should we venture this way again!

Typical Japanese style ryokan located the center of Kyoto City. With the tea ceremony at the lobby, Japanese style breakfast and the public bath, we could enjoy the relaxed moments. The room is spacious and refurbished recently while some parts of the building inside are relatively worn.

The only black spot was the missing of a small fridge in the room.

We stayed here for one night during our time in Kyoto, because we wanted the Ryokan experience. Not having anything to compare to, other than hotels of a similar price range, here is what I can say: Pros: the service was excellent. Very friendly, super polite, totally attentive. The room itself was clean and well maintained, though some things were a little dated. Cons: any areas outside the room were very run down. Scuffs and scratches on the walls, ragged carpet and dated decor made the public spaces feel a bit like a cheap motel. The breakfast was ok, again service was great, but the dining room was also in need of a face lift. Overall, it was more like staying in a room decorated like a traditional Japanese Ryokan, but in a building that was more like a motel from the 80s. For the the price we paid, I would expect much more.