Beautiful spot.

Communication was excellent when accessing after hours.

Great management and friendly staff. Very easy check in . I would recommend this property to anyone seeking a stay in beautiful Ballina.

I found this to be a great location and nice place to stay. There were 2 things that stopped me from giving a 5 star review. Firstly, Throughout the place there was a very strong smell of tobacco. This was an obvious smell inside the lifts and walking through the corridor to my room. I had to close my windows and doors to stop the smell from entering my room. Secondly, I found clothes hanging on the back of the bathroom door from the previous occupants. This raises questions to how much attention the cleaners take when preparing the room for the next guest. Besides the two negative feedbacks, I would book here again hoping for a better experience.

Property is old. Back street view

The overall stay was very enjoyable. It may have been even better if I could have found Twenty Nine (apparently restaurant onsite & room service). Unfortunately, i did not find it after phone calls & questioning the restaurant downstairs. The menu sounded delicious too!

Both places are great

Apart from the bed in apartment 301, it was a lovely stay. Away accommodation never has comfy seating in the lounge, and no exception here. But that bed could have been replaced 20 years ago! Otherwise, lovely stay on all counts.

Grear

Nothing like it used to be under previous management! Arrived late at night to a room with about three sheets of toilet paper in roll and no more in cupboards and no free-to-air tv channels. Mentioned to reception next day … two rolls of paper delivered and put on desk near door, but no effort to address tv other than put “instructions” (which don’t match the tv controls by the way!) on top of the rolls! Really poor effort! Daily Housekeeping was supposed to be included - it occurred once only in a three night stay and consisted of making bed and changing towels - no vacuum, cleaning bathrooms etc. Hygiene not a priority at all. Room 405 was incredibly noisy. Industrial bins emptied in alley behind the building at 4am each morning and could hear band at hotel until midnight as well. None of these things are necessarily the hotel’s fault, but these were nothing compared to the 630am wake-up from a fire alarm in the building. After 10 minutes of not seeing a fire warden or getting any instructions, I called the emergency reception number … they did not even know an alarm was going off so I had to hold phone up for them to hear it. Their response - “you can head to the street if you are worried” … but can’t use the lift and no way to get out of fire stairs until basement … which then has no way to get to street unless you are in a car so it triggers the automatic door! No fire warden, no instructions - they just didn’t care! Used to be so much better … not recommended now!

We stayed in a two bedroom unit with river view. It was huge and very comfortable. Air con was great as well.

Friendly staff on check in. Clean room. Walking distance to CBD

Lovely spot, great livable spaces

We liked the secure parking. We booked through Expedia, but we needed to shift our booking to the next night. We contacted the property to change the booking, rather than through Expedia. Big mistake. The property accepted the change, but sent us no confirmation. I requested a confirmation via email. No answer. I called them and then received a confirmation email, but it claimed we would be charged for the room on check in. We had already been charged by Expedia. We emailed the property and requested a confirmation that the room was fully paid. No responce. We contacted their head office, who called the property and verbally confirmed that no money was owing. We arrived after their front desk had closed. A sign on the front door stated that late check ins would receive a text telling them how to access their room key. We had received no text. Finally, by contacting their 'emergency number,' we were able to access our room. A lot of hassle!

We liked the size of the room and decor the room was 107 which faced the rear of the building this was not an issue as it was quiet as we spent most of our time out and about.

Probably the biggest one bedroom apartment I've ever stayed in. Great location in the heart of Ballina. Cleanliness was an issue. The bin in the bathroom had not been emptied and there was hair on the bathroom floor. The place could do with a good dusting. However the good easily outweighed the bad including a huge balcony and we would definately stay here again.

Thai restaurant down stairs, give the RSL a miss though

Right in the middle of town. Easy access to all facilities.The Ballina Olympic Pool only 2 blocks away.

The size of the apartment exceeded our expectations. Great position looking over the river and no need to use the car. Would stay again.

Perfect for what I needed

The room was like a cave, without the proper light. Very old carpet. Its price should be 90 dollars per night not 185 dollars!

Rohan was a gracious host and super helpful for all our questions on the area

First work trip for 23. Very central and comfortable.

Good location in the town. But only dejected rooms have water view. A little tired, uncomfortable bed , but detail edge cleaning poor. Have a look under your bed if you dare . Gym and pool was closed and no reception out of business hours

Exactly as expected

We have had multiple issues when we checked in. Two of the major issues were as per below : 1) The Down lights in the rooms were not working. 2) The gym and pool area was locked all three times when we went there.

Property isvery close to the main street, Woolies supermarket, riverside walk We had a studio room with a balcony that looked over back of ahops in main st. Would have like a room overlooking the river

the staff were super helpful and accomodating, the room was huge and so lovely, fabulous spot

First time here. Very central to the river, restaurants and shops. I'll stay here again

Room was as advertised. Was disappointed with the noise of the garbage trucks in the morning. If it was a last minute booking I would understand but booked months ago.

Location

Room needs maintenance,shower head leaked bad.aircon unplugged outside at condenser, internal phone did not work to call reception about issues sliding door nearly impossible to lock