I had a wonderful stay. This hotel is conventionally located right next to trains, restaurants, and shopping. The staff is very accommodating as well. I would stay here again.

Great location and the 2 Bedroom Suite was comfortable. Unfortunately after we checked out, my father tripped over an inconspicuous metal door stopper just outside the hotel's main entrance. The stopper, though in the middle, was not easily noticeable, causing his left shoe to become trapped, resulting in a fall. He sustained injuries to his chin, forehead, and chest, and his spectacles were damaged when his face hit the ground. While a male staff member at the reception initially provided some assistance, the overall response from the staff was lacking in empathy and concern. Despite his injuries and our distress, they appeared indifferent and quickly resumed their duties on their monitors (Note: there were no other guests nor phone calls that the two staff at the reception attended to during this time), without offering further assistance or expressing empathy. When we sought help in in booking a taxi to the station following the incident, the staff's demeanour remained unfriendly and the quoted price differed from what the driver demanded upon arrival - 18 CHF. Staff did not provide any additional support. Regrettably, my father's chest injury persists to this day, causing him pain whenever he exerts his lungs even slightly. This unfortunate incident has undoubtedly overshadowed our impression of the hotel and highlights the importance of prioritising the safety and well-being of guests, and of compassionate customer service, especially during times of need.

Great property & friendly staff. Great breakfast.

Great location, near the train station and the Gornergrat train for skiing. Hotel was clean, rooms were very nice sized, and the breakfast was very good.

True to its stature and reputation, the hotel and its staff is a perfect combination of elegance and convenience for a family ski trip

What a great place to stay in Zermatt! The stay was great, with no issues. Clean and safe. Center of the town and right next to the train station. Five Stars

Great location in central Zermatt and close to transport. Friendly helpful staff. Ski rentals available in the hotel with really helpful staff and storage for equipment. Very handy for the main train station when you have an early start back to the airport.

Excellent

Pros: convenient location to train station, quiet rooms, cleaners were lovely. Good shower pressure and temperature. Cons: breakfast room in windowless basement with no variety in the limited breakfast offering. Not what I would expect from 4*. Limited storage space in bedrooms and no hooks for coats/ski wear. Path from street to reception down a slippery slope. For the price paid it didn’t feel like good value at all.

Very modern rooms with thoughtful and functional design. Proximity to the train station was definitely a bonus! Also close to the ski bus and ski train.

Staff was fantastic. Thank you for a great visit!

Walking distance from train statation to the hotel.

This hotel is a quick walk from the train station. The staff was super helpful and friendly. The breakfast was similar to an American breakfast buffet. I will stay here again.

Nice stay, Good staffs, Variety of breakfast options However, they assigned us the wrong room. We booked Matterhorn view but got a regular room. I had to mention it to a reception to get a refund on difference.

What an amazing hotel!! we had two balconies, one of which we could see the Matterhorn on a clear day. The suite we had was roomy, clean and well appointed. The staff was friendly and the restaurant on property very good. The buffet breakfast is top notch. It even included specialty coffees. It is literally steps away from the train station and the center of Zermatt.

We like the location very much. It is next to the Zermatt train station. It's a bit old but still very clean. Staff was very friendly.

Lovely staff and hotel. Our accommodation was even better than described. Close to the train station and area restaurants. Note: the hard working breaking staff seemed to be overwhelmed by a large tour group, and everything had run out. Would suggest having a tea and coffee stand for guests to serve themselves = one less thing for the staff to do.

We got the Mattehorn view room and it was amazing! Friendly staff , good breakfast, and across the street from train station.

Front desk was friendly and location was away from the noise yet near to station and the shops

Great location, however, the hotel's facility is far below expectation given its price point. Bed is also uncomfortable.

The hotel was just what 4 friends needed. Very clean, friendly and helpful service. They even called around to different restaurants to satisfy our desire for a fondue dinner.

Great property with convenient location, folks are friendly and rooms are clean. Only recommendation is to add USB charging ports. Rooms only have Europe outlets, bring your converters. Highly recommended, best place for the money.

Breakfast room in the basement should be changed ASAP. This is not 4 stars.

Decent and well located

Excellent location. We loved our stay.

Great location, close to the train station. I don’t like the bed and the pillows. Pillow is too soft and no support. Breakfast same every day. Limited options

The lift to the glacier paradise was closed due to high winds on the morning we had it scheduled so we didn’t get to see it and the kids were a little sad. Other than that, everything was amazing.

Hotel has very convenient location. They charge for everything, including for room tea( 1.5 Fr for tea bag). I would choose another hotel in the future.

Our experience in this hotel was great, everything good, nice location, good room, amazing view of Matterhorn mountain, good breakfast and good service. I really recommend it.

The hotel is very conveniently located. Walking distance to the main station and to all the stores, cafes, restaurants in Zermatt. Rooms are very comfortable, modern. Hotel staff were friendly and professional. Good breakfast choices. However, the walls must be very thin because the noises from the other guests / guest’s rooms were constant. I had to ask several time the guest to keep it quiet because it was very disturbing and could not get any sleep. I would suggest that upon check in the hotel staff should remind the guest to keep it quiet. Beautiful hotel, perfect location, wonderful staff but because of the other guest I left the hotel tired due to the lack of sleep, rest.

I love the great location of the hotel. Nice room size and very comfortable bed. Good stay. Staffs are all very friendly too

Excellent hotel with close proximity to the railway station.