Loved the leisure centre, breakfast was okay nothing stands out. Hotel is outdated but well maintained. Rooms could do a bit more storage, we had to keep some of our clothes in the luggage. Close to bus stand going to Bournemouth and beach. Staff friendly and helpful.

Great location friendly staff V bad WIFI, v bad shower no pressure . Breakfast good Dinner v average

We enjoyed our stay, food and staff were lovely a very chilled stay in a lovely location

Fantastic location and very relaxing

We stayed just one night but staff were very helpful and was lovely and clean

Dated property and furniture. Drab. Good location however for chain ferry. Quiet safe location

The Haven hotel was a bit dated there was plenty of parking the staff were brilliant the swimming pool was very clean.The breakfast was excellent all together was a great experience.

great location, but our feeling is its an old tired hotel, we had basic room but was musty smelling and found dirty i had a dirty pillow cases, so had to sleep with one pillow, It was a very hot night, but window only open slightly, so no air, we did find a fan in cupboard, which helped. The beds are not very comfortable. Breakfast is self service, nothing to write home about, but adequate and you can eat outside with great views. Not great value for the money! but hopefully the better sea view rooms are better & cleaner.

The property was very expensive for the price, I expected at 4 star and have received better facilities in a 3 star. The room had a desk top fan, a dirty broken kettle and the bathroom looked like it had seen better days (20 years ago!) the building needs some tlc and attention, and the gate access to the swimming pool and beach really needs to be changed as the the doors would not open. The staff were nice and I did not complain as I was there for 1 night. I’ve spent less in the Maldives for 5 star facilities!

Stayed in a budget room. Very clean add comfortable. Good value for money. The terraces were lovely with fantastic views. Easy access to the beach .i hope this hotel stays on this site for many more years I would love to return.

Had the most wonderful time. Also had a meal in the hotel restaurant absolutely beautiful food and incredible service. Perfect location. Cannot wait to go back :)

We arrived to a car park full and nowhere to park,hotel very dated and surrounding area very disappointing,also entrance to hotel very hard to find,I was unwell during stay and not eating,my husband was unable to order a sandwich or anything for his lunch as nothing available

Fantastic location , the staff were very helpful ,breakfast was fresh it was good value for money

The location is superb and the spa and pool facilities good, however the hotel service was unprofess ional with untrained staff. Furthermore the bar cocktails were appalling and there were no nibbles available.

Lovely location. Booked a deluxe double room which was very small. The bathroom needs attention and is in much need of an update.

There was a slight hiccup with my room, but they very kindly sorted it out. As ever the stay was lovely, I just need to let them know of my difficulties with stairs, which is why I was moved to nearer the lift. Great service by everyone.

The location and views were amazing

Hotel has a nice atmosphere, is in a great location as it is overlooking the ocean with easy access to the sandy beaches. I had a room with a balcony which was lovely watching the boats go by & having a cuppa in the morning. Room was very clean, bed was comfortable. Shower head was too heavy for the holder & it kept drooping down but i made do. Was happy tea/coffee was available in the room & a hairdryer & desk fan. Leisure centre was really nice, had a great time going in the hydro pool, sauna & steam room. Staff were polite & lovely, were happy to help & give me information about the place. Wasn’t busy at the time i went (June). Breakfast buffet had a good choice, you can have a full english, pastries, cereal, or cold cuts. Only thing that would’ve made it better was a better selection of fresh fruit, as it was only apricots & dates available which are not suitable for a busy day if you catch my drift :D. The point restaurant was alright, nice setting, polite waiters, the bar staff were very friendly & made me feel welcome. Props to those 2 younger lads behind the bar making banging cocktails. The point restaurant menu is a bit limited & over priced I felt. Drinks were a fair price. It does sometimes take a while to get served or get the bill because events at the restaurant. Staff all over the hotel were friendly & very helpful, I hope the boss treats them sometime because they deserve it :)

Poor customer service from the unhelpful receptionist when I checked in that bordered on rude.

I love the location of this hotel, very special. The staff were friendly & helpful, but it seemed they were a little overwhelmed, not enough of them in. Also the bar ran out of some stocks of pineapple juice & limes used in some of the cocktails, that shouldn't happen.

Our 40th wedding anniversary and they made special effort with lovely petals on bed and towels in heart shapes. Staff very friendly apart from the evening when the man in charge of booking dinner was obnoxious and rude and not apologetic in any way about the fact he couldn’t fit us in. We were told when getting the menu there was no need to book if we wanted to eat in bar area. It wasn’t so much what he said but his attitude. It then cost us taxi into Poole and back £40 to get a meal as we had already had anniversary pre dinner drinks at the hotel. It all out a bit of a damper on the occasion.

Traditional style hotel with amazing views particularly from our room with a large balcony and views of the harbour and its islands. A hotel which we understand may be gone in a few years making way for a new development which will be a shame but with land prices in this vicinity what else would you expect, polite staff, clean and comfortable room although I’m not a fan of over bath showers but it did its job ! Breakfast very good with plenty to choose from, continental or a full English with everything in between. Would I stay again, yes I would, enough said !

Nice hotel in a prime location on the entrance of Poole harbour. It’s a little old fashioned and some areas feel like they’ve added to the building but not really thought about it like the access to spa is through the dining room. Rooms are nice but shower wasn’t very powerful. Food was good with really nice breakfast. Good for a short stay or weekend break

This is an iconic hotel and should be visited. It is expensive for an out-of-town hotel but the location and breakfast make it worth the extra bucks. Staff were helful and usually have a smile for you. Our bedroom was generous and we had a wonderful view of the entrance to Poole harbour with an ever changing vista.The lounges and dining room also share that vista. Only two criticisms - the showers in the spa are dreadful and the evening service in the restaurant is slow. There are some external areas that look a bit tired but when you consider that the owners are planning to demolish the hotel to make way for 196 apartments it is not too surprising.- this would be a travesty and a destruction of Poole/Sandbanks heritage. Make sure you visit before this happens.

OK

All very good. Staff were exceptionally friendly. Breakfast first class and the restaurant very professional.

Lovely hotel, weather was perfect and breakfast outside watching the boats come in and out of the harbour’s was priceless 👍

We love this hotel however we get the distinct impression that they are running it on a bit of a shoestring budget. The outdoor heated pool was closed (same time last year it was open) Jacuzzi wasn't working. The kitchen was closed between 2pm - 6pm which meant you couldn't have any food or afternoon tea during this time. The limited staff on duty were very friendly and helpful

The Spa pools were cold and hot tub and outside pool closed without notice or explanation so no facilities Room was miles away from reception upstairs with no lift would be difficult for older guests which seem to predominate

Room needed updating was in room 300 shower not working, and taps of bath were sooo old hard to turn on, flush not the best, worked some times, not what I expected, the cost of basic room £211 expected better, dirty towel oldsie window, and dirty water glass

Great winter getaway.

What a charming hotel in a perfect location with amazing views of the Poole harbour entrance. Great food and a lovely bar with panoramic windows.