Lovely stay - the views made it so book a room with a view if you can! Staff were excellent, food was also very good. Breakfast in particular was lovely and high quality.

I completed the SW Coast walk at this wonderful hotel, A warm welcome at reception despite my somewhat dishevelled appearance. Room was 306 very comfortable with a jaw-dropping view of the harbour extending from the port of Poole to Old Harry Rocks. A great meal in the restaurant, with good food and drink and accommodating service Yes, the whole stay was expensive, but in this case, I feel I got what I paid for!

We love this hotel - great position, great food and service. Not the cheapest place to stay but well worth it

Staff were lovely! Really good service. V impressed. Hotel would do with a facelift though, the room is a bit dated. Incredible views and lovely menu.

Lovely hotel. Staff friendly and very helpful. Good choice of breakfast,nwe ate in hotel restaurant which was excellent.

overnight stay for short trip to ferry next day. Overall generally very good. Some areas could do with a 'touch up' but nothing really to complain about

We enjoyed a 2 night stay to visit family. Our room had a stunning view across Poole Bay. We ate in both restaurants and were happy with the food quality and especially with the attentiveness of the staff.

The reception staff were wonderful.

Great place, fabulous views, lovely room and the italian girl on reception couldn't do enough for you, has a fantastic personality, great customer service skills and deserves a pay rise😁.

Excellent all round

Amazing views from our harbour view room, food at dinner & breakfast was good, beautiful, clean room & friendly staff

A lovely comfortable room with outstanding views. Friendly and courteous staff - great one night stay. We will be back.

very slow internet. Mattress is old and not comfortable.

Friendly welcome with great service, great views over Poole harbour. Bathrooms a bit tired, but certainly clean, and walls quite thin so noise travels.

Very good location between Studland, Sandbanks, Poole and Bournemouth. The hotel though is tired, with outdated room furniture and decorations and missing modern conveniences like USB sockets. Bar v expensive, breakfast ok (granola bars great), slow service. Excellent views from the terrace

Lovely room, nice reception staff, great views from the bar and restaurant but the experience was let down by breakfast. Ordered Avocado Benedict - served with blackened/burnt avocado and spinach that was very gritty and inedible. I did send it back but the waiter didn’t seem particularly bothered.

Stained carpet after reception, dated all round, stained carpets in room hallway and in room itself. Way overpriced for what it is, left after 1 night out of 2

From the minute we arrived we were made to feel welcome with a smiling greeting from the reception staff (Tania). This continued throughout with a friendly chat everytime we were coming and going. The room was clean, beds were comfortable and as we requested we had a harbour view. Tea and coffee facilities were good and there was also an empty fridge for guests to use. Breakfast choice and quality was very good and again the staff were very nice and smiling (Jazz). We ate in the in-house Amalfi restaurant on the Monday night. Having eaten at Rick Steins restaurant the previous night I would say that, having had fish starters and mains both nights, overall the Amalfi's whole dining experience, quality of food and service was better (at less than half the price), especially our waitress Meena who always had a happy smile. We even received a voucher at reception for a free bottle of wine. Plenty of room in the car park but it is their winter season so the hotel wasn't very busy. Only negative might be, for less able person walking, is that it is a very steep road from the beach up to the hotel but if you are using a car then no problem. Overall would definitely recommend.

One of the friendliest hotels I have ever stopped. Top marks for the management and staff. Highly recommended.

Friendly staff clean and amazing views

Great location overlooking the harbour, easy to get to Poole and Bournemouth, restaurants good although busy and noisy. Breakfast is very good but avoid the busy periods staff very friendly and polite

Perfect everything

Lovely hotel and staff, the rooms really are very comfortable but could use a little refresh. Great location, stunning views, and good food!!

Good check in nice rooms, some staff better than others, the Chinese restaurant is really tasty. Always feel a bit put out when you have to pay for parking, the hotel isn’t cheap and £10.00 per night is a bit expensive. Local bus service excellent. Good breakfast.

Annoying to pay a parking fee. Lovely views etc so good hotel for a summer visit. Food excellent but the same menu 3 nights running was very disappointing and restrictive. No set menu or Specials offered

Hotel was very good..my only criticism would be related to the staff. Some were ok...others not so, and they were at the point of being rude. Which is a shame as the hotel is ideally situated for fantastic views ,with very good facilities.

Very nice and friendly reception staff and a lovely room. Our only gripe would be no table service for drinks from the bar. There were so many tables with old used glasses and tea & coffee cups lying around as no one was collecting them during the day and again when we were in the bar in the evening. We had to wait half an our for our breakfast once we ordered it which we felt was too long. The hotel has stunning views and the location is great. We would stay there again.

Great hotel!

Breakfast took 45 mins and was horrendous when it come cold bacon cold toast wont be coming back 350£ Wasted

Location is excellent and only a short walk to the beach (down hill). Views from the harbour view rooms and terrace are superb. as most hospitality currently a little low in staff and breakfast was a bit chaotic, personally I don’t like that you have to book a time for breakfast which I found strange, although the guy running breakfast couldn’t do enough. Rooms could do with updating and shower would be awkward if you are tall than 5ft9. Prior to arrival informed the hotel it was our anniversary and they left a few surprises for us, nice touch 👍. We would stay here again.

The booking was easy! staff , cleanliness and overall ambience was excellent!

Lovely hotel, amazing views., friendly staff.