The only complaint that I have is all the mosquitoes that was in my room. However, I didn’t mention it to the front desk. But I did mention it to the house keeper the day before I checked out, and she told me to tell the front desk. I didn’t see the point since I was checking out the next morning. But I know for a fact my issue would have been resolved. They are very thorough and accommodating.

The entertainment was great I will come again

Hotel was clean and friendly Staff was very helpful and the pools were great.

There was some form off comfort but it is over rated . The hotel has a lot of staff especially what is called the privilege club is a scam. They almost scam my wife and I $60,000. It’s just terrible. Food and dining options was good . Rooms had roaches

Everything was excellent

The staff was really nice and helpful. The only “bad” thing was the food. I’ve previously stayed in the Grand Bahia side and the food was so much better. If the food quality and options were good, it would be a complete 5 star.

We had some problems at the hotel, the elevator was not in good condition. My fiancé and I stayed on the fourth floor and for two days we were without an elevator. There were cockroaches in some restaurants, the water on the beach is beautiful but it is impossible to swim because it is very shallow and you cannot go beyond the rock. The adults-only section requires urgent renovation. I would not stay at the hotel again. More attention is needed in some aspects. I spent money and didn't enjoy it.

Food was very bad. No options. All restaurants were taking forever to deliver a tiny portion of food. And the bars were under maintenance. Very terrible aminities. The only thing was working is the pool

I guess you are looking at booking this hotel by looking at reviews - and maybe like yourself a visit to the Carribbean is a BIG holiday, a great deal of travelling and that extra cost that you can persuade yourself to part with for the luxury. I'm a seasoned traveller whitin Europe and the med, but this was a first in Jamaica for a friend's wedding then to stay at this resort after.... My advice BOOK SOMEWHERE ELSE. Room flooded with dirty water from above, damage to my property (hotel accepts no liability for damage), came down with severe sickness (d&v) after ingesting water in room packing at 2.30am. very poor customer service. Mediocre shows - only last 45 mins too, indoors. Staff not prepared to serve unless tipped - will skip you Cockroaches and wasps everywhere Constantly hounded harassed and offered drugs on the beach Lifts NEVER work Not ever near a 5* resort it's na 4* at a push. HOTEL OFFERED ME $75 hush hush money to stay quiet about food and illness - but I refused to sign waiver saying I will be prosecuted if I mention anything.... Not worth the 2 days bed bound - disgusting management

Everything was great room ,food, staff just what we needed to relax . The drinks could have been better especially the rumpunch all was had to ask to put extra alcohol lol but overall great hotel

The employees were great but the hotel is poorly managed. We ended up getting a room that was not what we paid for and it took them two nights basically 3 to fix it. Each night they told us to come back to the front desk at 8pm and we would have our new room but each time we arrived the staff was confused, finally the third night at 10pm after more confusion we got our new room. The Room service only arrived one time out of the 4 times we ordered it. No option to get ice besides room service. Buffett location changed Daily but there was no itinerary or information to inform you unless you called the front desk or went to lobby.

I was disappointed with the quality of the food.

Amazing experience

Very nice

"Thank you for creating lasting memories during my birthday week. My husband and I, originally from Puerto Rico, currently live in Massachusetts. We felt like part of the 'Familia' in Jamaica. The island's beauty and warm hospitality made our stay unforgettable. We will highly recommend your resort and can't wait to visit again. Thank you, Jamaica, for sharing your 'one love' spirit with us."

I love the restaurant staff, managers, chefs waiters/waitress. I dislike the slow unfriendly check in, check in staff act like they are being annoyed and bothered by guest checking in. No smiles no real interaction, refused to honor Expedia Vip, refused to treat wedding parties professionally Deputy Manager Carlos promised to fix issues twice never did anything. Poor tasting food it is more suitable for diabetics and people with high blood pressure. Loss of hot water and no apologies or notice.

I didn’t like the fact that we arrived at night on Sunday. Monday morning woke up found a leak in bathroom from ceiling light told front desk , Said someone will be there to repair it later in day was told it was patched only to find that night still leaking . Four days later Thursday we checked dnd leak still not fixed had to keep towel on floor every day . On my way to check out and the leak has not been fixed in that room. My whole stay, we’d stayed in that leaky room. Worst vacation ever. Also the privilege club made us go on a tour for 30 minutes and receive 120 voucher for souvenirs but after 90 minutes we told them enough and were not interested and asked for our voucher but was told that we did not hear the whole presentation. That was 90 minutes we will never get back. The privilege team are lying about giving out $120.00 gift cards. A totally waste of my time

Poor customer and management service

We didn’t have hot water for 2 days so we were taking cold showers and the ac wasn’t working. The staff was very Rude and money hungry. Every thing close early so

This location has gone down. This used to be my favorite spot to visit in Jamaica but I think this was my last visit

Huge property with a lot of amenities. Adults only is a quiet area, with everything near you and a lot of staff that is always there if you need anything. The beach is nice and clean. Water is super clean. You can see a rocks or a fish that is deep in the water. Entertainment is different each night. Different themes for each evening. Part of activities outside, part of them inside. Something for everyone I would say. Overall it is a place where you want to go and spend a few relaxing days.

This was our 3rd time in Jamaica, 1st time at this resort. We stayed on the luxury side. It was beautiful! I was not a fan of the beach. There was a lot sea grass. The pool was great. The staff was wonderful. The food was good, a little too upscale in some places. Could have had more variety. The buffet was okay. When we went food seemed cold and some was hard due to how long it had been sitting out. We would definitely stay here again.

Entertainment

My room had roaches in it also there was a moldy smell throughout the hotel. The roof of the second floor caved in walking down to the restaurant. They was under construction while I’m trying to vacation. You could barely get a good reservation at a restaurant and when you went they was so unorganized.The price I paid for a relaxing weekend was NOT worth it.

Last time, i gave a 5 starts. This time, i wasn't as impressed as before. I had to change my room 2 times which was very inconvenient because I had to pack everything twice to move. But i appreciate their customer service, except for one front desk employee who wasn't friendly.

The property is maintained well and the staff is amazing as well as the entertainment staff!

Wasn’t too pleased with house keeping but the property was very nice.

The hotel was very boring, everything was an the family side of the hotel

IT WAS SO PRETTY. SO CLEAN. FOOD WAS AMAZING. THE BUFFET. THE REST OF THE RESTAURANTS I DONT KNOW BECUASE WE COULD NOT GET RESERVATIONS. I EVEN TRY OT DOWNLOAD AND CHECK IN BEFORE GETTING TO THE RESORT BUT NO LUCK. THAT IS THE ONLY THING I WOULD HAVE A COMPLAIN ABOUT. BESIDE THAT WE CELEBRATED OUR BIRTHDAYS THERE AND THE STAFF WAS UNREAL!!!! AMAZING !!!!! WE ARE DEFINETLY GOING BACK NEXT YEAR

Staff made sure it felt like home. Ashdaine is one of the best!

The property is AMAZING! The staff were very professional and provided great customer service. Clean property with gorgeous views. The adult and family side were both breathtakingly amazing from the location, views, food, and amenities.

Everything was great