all good nice hotel

Lovely hotel. Surprise that there was not a coffee maker in the room given the price of the rental. Was also told that the spa opened up at 8 AM and went down there, but it turned out. It does not open till nine.

I stayed here with my daughter who really wanted a relaxing swimming and dining in the hotel. Swimming pool and fitness areas were clean and quiet. And both room services and retaurants provided delicious dishes with satisfying service. Bedding was really comfortable that we had a relaxing stay which which wished for. Checking in and out are convenient. Strongly recommend to stop by Baccarat Boutique to shop. You won't regret your stay here.

Beautiful

Loved everything about it

The level of detail was amazing! I look forward to returning

High end property with a beautiful room but I didn’t feel the level of front desk service matched the quality of the property and other staff. My check in staff was a bit stand off’ish and not entirely willing to make The process easy. Also I asked for late Checkout and they granted it with some begrudging manners. I’ve not had that at other 5 star properties where the general attitude is “we can make that happen”. Pleasant stay but a little disappointed. Concierge staff Alexandra and Raphael on the other hand were excellent. Wonderful.

The most incredible property in the city. This is my 5th time staying at the Baccarat and I will never stay anywhere else.

Fantastic as always

Just Beautiful!!

Beautiful hotel! From the staff to the services to cleanliness all around 5* excellent!!

it was beautiful

Everything was good

Wondeful

Great hotel, but the quality of service doesn’t meet the standard it should for a premier hotel

The staff is amazing.

Service

Highly recommended

Being a frequent guest to this property, this was my last stay with them. Rude and unprofessional staff, without any proper training. Stayed two nights, first day ordered breakfast and it arrived with hair in it, second day ordered one and it never arrived, had to place an order again 40 min later. Did not receive invoice upon check out, had charges to my credit card after i checked out , called them to get the invoice and still waiting for it.

Such a welcoming, elegant and opulent hotel. The food and drinks was divine. The pool and hot tub are a must. Felt perfectly pampered.

Great

We stayed here for the night with our two toddlers and everyone was very friendly. The food was good and the property was very clean.

We stayed at the Baccarat for 6 nights. The staff is very friendly and professional. I cannot critique anything about the service. However, the hotel needs to address a few things. We Booked into the Grand Classic Room (King), however, the room needs serious attention. The rooms need a serious deep cleaning. The carpets in the room were filthy. my slippers were black at the end of my stay. The shower had what looked like black mildew and looked a little worse for wear. The bedding was poor quality and not what you would expect for a 5 star hotel. The phone in my room never worked throughout my stay even after calling down to fix it. My curtains also kept falling throughout my stay Moreover, the hotel is extremely expensive for what you get. I would not expect this level of cleanliness and condition of facility for what you're paying for.

The hotel is stunning from top to bottom and the service is second to none!

Bedding and sheets were best I've ever experienced. A

Loved it !

Love it, second time I visited 😍

Excellent service as always. Staff friendly and very competent. I love staying at this hotel. The epitome of hospitality and elegance.

This property is beautiful and the staff was so friendly. It’s a great location and this is the place where we will be staying when we go back to NYC.

It is an over the top amazing property with excellent service

Lovely place. Staff is amazing

Drilling started at 9 am… people want to rest!