Staff was very friendly and accommodating. Very close to a shopping mall and great location for transportation to the airport, public transit for about 5 minutes and ADO the bus depot.

Stayed here a few years ago and you can now really see that the years has passed. Not well maintained in my opinion. Wifi in my room didn't work at all... Balcony is great but the jacuzzi is super small and not really that good.. I do like the location and the easy access to the mall..

No functional a/c, 36 Centigrade in the room. TV controls did not work. Phone made a crackling sound until we left it disconnected. We were switched to another room by end of day but the AC in that one was banging like a drum set continuously. Since the front desk said there were no other rooms, we checked out the next day. We asked for a refund and they told us to settle with HOTELS.COM. Can we at least get a refund for 3 out of 4 days?

I was on a wedding trip to be married it was horrible stay during the time we stayed there the day before our wedding the hotel had no water for 24 hours prior we could not shower use the restroom at a gas station it was the worst experience I have had booking with hotels in years I’ve been a member. I would like a credit on my account for this horrible stay. The hotel offered gallon containers of water and no other relief for our comfort. I would like a refund on my stay or I will have to cancel my membership with hotel use moving forward. My wedding was ruin and after a few weeks of thought we decided that we are valued customers long time and should be refunded for the stay. I am sure it is public records that the hotel and or area around the hotel loss water usage at the time of our stay.

I wanted to love Suites Melacon but I wouldn't stay here ever again despite the amazing location and connected to a beautiful shopping center with tons of restaurants, stores, and spas. The noise level is not the property's fault thanks to the neighboring concert club arena, nightclubs, and bars; but it would have been a nice courtesy informing the guests. The music is blasting loud from 9pm to 6am!!! You can't sleep without earplugs. We were on the 9th floor. The sound radiates so loud. If you do stay here then: Marisol at reception and Daniel Morales at security entrance at E3 were absolutely so friendly and customer serviced. They always had a smile on their faces. Definitely look out for them! Take advantage of the water jug dispenser for 100 pesos which needs to be paid in cash. You can order this from the lobby reception. The security deposit is 100USD or 1000 pesos and they give a paper receipt. If you lose the receipt, you are out of luck and won't get your money back. This seems sketchy. The safe in the room is not operated with a code but rather a key. Lose it and you're screwed. They only give ONE room key and one access key which is a "private" entrance to the Plaza Malecon Americas mall.

Employee working at the entry gate to the parking garage jumped on the back of my rental vehicle after I accidentally rolled past the gate upon initially arriving to the hotel. One of the worst experiences I've had at any hotel. Would advise tourists to consider taking their business elsewhere due to service.

The building was made with cheap labor and materials and looked as such. The overall low level of faux finishes is not odvious in photos but in person the low quality is impossible to miss.

very nice and clean very safe