Across the board, the staff at Faena is what really makes this exquisite hotel so special. After several days in Key West, we were originally scheduled to stay at Faena one night - We thought we would try it for one night. However, my husband took one look at the rooms, property and the welcoming spirit of ALL of the staff and we gladly added more time to our stay. This resort is impeccable! Grateful that Faena was a great ending to a marvelous FL/US vacation.

Everything about the hotel is outstanding. From check in to being greeted by name walking around the property. It was my first time staying at the hotel and now will be the only place I stay while in Miami. Words really can not explain the experience you get staying at the Faena. I highly recommend staying here.

Great staff in all areas very attentive

Love this hotel and the amenities also the food is so good!!

Overall absolutely great experience! Will definitely be back!

Beautiful room. Great food options. Only problem was we were outside about to order lunch and it started to get cloudy.. The waitress told us they can't serve because it may thunderstorm. But if we go inside, we can have the same menu.. We went inside and no restaurant was able to provide the same menu... The hostess at the living room on Friday 6/7/24 around 1 - 2pm was nasty. We even went to the concierge to ask why the waitress outside told us we can have the same menu inside... Both the Concierge and the hostess told us the hotel doesn't even serve poke bowls in any restaurant... After ordering not great pizza and horrible lobster roll from the Living Room, my wife went outside to the pool where she met Michael, who was a server or a busboy by the pool area.. We asked him for the Poke Bowl we had every day for lunch for the past 4 days and he went above and beyond and got the dish we wanted from the chef and brought it into the living room for us to eat. The concierge should really check out the menu and not just listen to the hostess. Hostess was nasty.. But I got the Poke Bowl and showed her that I wasn't dreaming.. It was in fact a meal that is served for lunch at the pool... and it's delicious.

Bathrooms horrible One sink for couples One toilet No privacy Poor lighting Receptionist very bad We had to wait 20 minutes in the morning to check out , nobody was there Almost missed our flight

Great overall experience

This hotel was one I wanted to check out for the imaginative spaces and whimsical design aspects. It certainly delivers in that department. The check in staff, valet and restaurant service was excellent. The pool staff seemed to be in training or unwilling to help guests but one person was extremely helpful I believe he was a pool manager. The pillows and beds were lacking comfort and the bathroom has extremely dim lighting that makes it difficult to get ready. Overall the hotel was with the visit but I think I’ll try a different hotel next time.

Amazing time , highly recommended. Staff very professional.

Great Staff, beautiful hotel, wonderful restaurant.

How the staff remembers your name and very attentive

great place, we had an amazing stay

Always the best

Restaurant and bar staff are kind. Disappointed by the overall room conditions.

One of the most amazing and beautiful hotel experiences I have ever had.

What an incredible hotel! Everything was impeccable, from the staff, the service, the rooms, the facilities, the restaurants and the action. 5 stars all the way, my new favorite hotel!

Not Worth It

Everything is great including the stuff, they are very helpful, friendly and approachable.

Highly recommend

Returned here after a couple of years and it’s still beautiful and run with amazing attention to detail and top notch service. Well done!

Horrible staff and they think they are the best thing in the world.

Amazing staff and service

Loved everything from beginning to end

amazing

I was promised ill get a room.with a Bathtub but then when i got there they wanted 150$ more

The valet parking staff was using my car while I was parked in their garage and they had an accident with it and then they lied to me about it. Luckily, my Mercedes has technology that records all impact and it was all captured on camera.

Excellent service, one of the most elegant hotels in the world.

Loved everything…can’t say enough great things about Faena …read his book!

Beautiful hotel! All staff always so friendly and provided excellent services.

Excellent service

A true world class property, would definitely recommend and stay again.